Customer service and technical support | Fortinet 4.0 MR1 instruction

Customer service and technical support

Fortinet Tools and Documentation CD

Many Fortinet publications are available on the Fortinet Tools and Documentation CD shipped with your Fortinet product. The documents on this CD are current at shipping time. For current versions of Fortinet documentation, visit the Fortinet Technical Documentation web site, http://docs.fortinet.com.

Fortinet Knowledge Base

The Fortinet Knowledge Base provides additional Fortinet technical documentation, such as troubleshooting and how-to-articles, examples, FAQs, technical notes, a glossary, and more. Visit the Fortinet Knowledge Base at http://kb.fortinet.com.

Comments on Fortinet technical documentation

Please send information about any errors or omissions in this or any Fortinet technical document to techdoc@fortinet.com.

Customer service and technical support

Fortinet Technical Support provides services designed to make sure that your Fortinet products install quickly, configure easily, and operate reliably in your network.

To learn about the technical support services that Fortinet provides, visit the Fortinet Technical Support web site at https://support.fortinet.com.

You can dramatically improve the time that it takes to resolve your technical support ticket by providing your configuration file, a network diagram, and other specific information. For a list of required information, see the Fortinet Knowledge Base article FortiGate Troubleshooting Guide - Technical Support Requirements.

FortiGate Voice Version 4.0 MR1 Administration Guide

1601-410-112851-20100601http://docs.fortinet.com/ • Feedback

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Fortinet 4.0 MR1 Customer service and technical support, Fortinet Tools and Documentation CD, Fortinet Knowledge Base

Contents

FortiGate Voice FortiGate Voice Administration Guide Trademarks Contents Configuring extension groups ring groups FortiGate Voice VoIP, PBX, and Pstn CLI Reference Introduction Fortinet products Before you begin How this guide is organized How this guide is organized How this guide is organized Document conventions IP addresses Head Office, second FortiGate Branch Office, one FortiGateOffice 7, one FortiGate with VDOMs Office 3, one FortiGate, web Example Network configuration Example network configuration Document conventions CLI command syntax conventions Typographical conventions Angle brackets Curly braces Registering your Fortinet product Fortinet products End User License AgreementTraining Documentation Customer service and technical support Fortinet Tools and Documentation CDFortinet Knowledge Base Comments on Fortinet technical documentation Example FortiGate Voice branch office configuration General configuration steps Example Branch Office network configuration Connecting the FortiGate Voice unit Configuring basic FortiGate Voice network and UTM settingsTo configure basic network settings To connect the FortiGate Voice unit Go to System Network Options Go to Router Static Static Route Go to System Maintenance FortiGuard To configure basic Internet access and UTM featuresAdvanced DNS Server Configuring the FortiGate Voice Pstn and PBX settings To configure the fxo1 Pstn interface Go to PBX Calling Rules Setting Caller ID IndicatorCaller ID Protocol Ring # To add a VoIP provider Go to PBX Service Providers SIP TrunkTo add a dial plan for dialing the Pstn and the main office Go to PBX Calling Rules Dial Plan and select Create New Use Default Outgoing Prefix SelectedPhone number Begin with O11 Action Block Go to PBX Extension Extension and select Create New Configuring the FortiFones on the internal network To configure FortiFones on the internal network To add an extension for a SIP phone behind a NAT device 6010 FortiGate Voice IVR configuration Providing access to the company directoryTo configure the remote FortiGate unit in NAT mode To add a custom welcome message Adding a shortcut for checking voicemail Checking voicemailGo to PBX Calling Rules Voice Menu Go to PBX Call Voice Menu Adding a shortcut for checking voicemail Unit operation dashboard widget Dashboard widgetsSystem resources dashboard widget Configuring Pstn interfaces Configuring VoIP interface settingsTo configure VoIP interface settings Pstn interface configuration settings General Pstn interface settingsBasic Options PBX configuration Configuring service providers Configuring extensions VoIP Provider General extension settings Extension configuration settingsCreate New Dial Plan Configuring extension groups ring groups Configuring extension groups Configuring dial plans Voicemail Extension Member General dial plan list settings Dial plan rule configuration settingsName Use Default Outgoing Prefix9 Go to PBX Calling Rules Dial Plan to add a dial plan Example dial plan Prepend Configuring voice menu options To configure voice menu options Configuring direct inward dialing General direct inward dialing settingsDirect inward dialing configuration settings Name Incoming Extension Comments Configuring PBX settings PBX Global Settings Voicemail Notification Email Settings You must also add a username and passwordMonitoring calls Monitoring SIP Trunk status To configure logging of PBX settings Go to Log&Report Log Config Event LogLogging of PBX activities Viewing log messages Logging of PBX activities Config pbx dialplan Syntax Config pbx did Variables Description Default Config pbx extension Config pbx global Variables Description Default Config pbx ringgrp Config pbx smtp Config pbx voice-menu Config pbx voip-provider Secret password Edit providernameUser username Domain Config system pstn Execute pbx Config system interfaceVariables Description Example command output Diagnose pbx restart