Introduction | Fortinet 4.0 MR1 manual

Introduction

Introduction

FortiGate Voice units integrate FortiGate UTM functionality with VoIP phone PBX functionality. Some FortiGate Voice models also support connections to the public switched telephone network (PSTN). A small office or an enterprise branch office can use a FortiGate Voice unit to provide routing, Ethernet switching, Internet connectivity, UTM security, VoIP gateway, and VoIP PBX features for the office.

FortiGate Voice PBX functionality includes:

•Four Foreign eXchange Office (FXO) interfaces for connected to up to 4 standard public switch telephone network (PSTN) phone lines (some FortiGate Voice models)

•Flexible number dial plans

•Standard VoIP PBX feature set

•Integrated dial-back up modem and optional 3G wireless cards

•Voicemail

•Message notification

•Unified messaging

•Music on hold

•Automatic Call Distribution (ACD)

•Basic conferencing

•Statistics and logging

Figure 1: FortiGate Voice Network connections

		SIP	SIP Trunking		ISP
		SIP	SIP Trunking		IMS
		LAN	WAN		NGN
FortiFones or		LAN	WAN		VPN
				Service Provider	VPN
					etc
other					etc
other				Network
SIP Phones
		SIP	a/b - wire	Class 5
		LAN	FXO (x4)	PSTN
		LAN	FXO (x4)	(LEC)
			(some models)	(LEC)
PCs with			(some models)
PCs with			FortiGate Voice
SIP Soft Phone			unit
			unit
a/b - wire		SIP
a/b - wire
BRI		LAN
POTS/ISDN		Telephone
POTS/ISDN	Adapters (ATA)
	Adapters (ATA)

FortiGate Voice Version 4.0 MR1 Administration Guide

01-410-112851-201006015 http://docs.fortinet.com/ • Feedback

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Fortinet 4.0 MR1 manual Introduction

Contents

FortiGate Voice Trademarks FortiGate Voice Administration Guide Contents FortiGate Voice VoIP, PBX, and Pstn CLI Reference Configuring extension groups ring groups Introduction How this guide is organized Fortinet products Before you begin How this guide is organized How this guide is organized IP addresses Document conventions Branch Office, one FortiGate Head Office, second FortiGateOffice 7, one FortiGate with VDOMs Office 3, one FortiGate, web Example network configuration Example Network configuration Document conventions Typographical conventions CLI command syntax conventions Curly braces Angle brackets Fortinet products End User License Agreement Registering your Fortinet productTraining Documentation Fortinet Tools and Documentation CD Customer service and technical supportFortinet Knowledge Base Comments on Fortinet technical documentation Example FortiGate Voice branch office configuration Example Branch Office network configuration General configuration steps Configuring basic FortiGate Voice network and UTM settings Connecting the FortiGate Voice unitTo configure basic network settings To connect the FortiGate Voice unit Go to Router Static Static Route Go to System Network Options To configure basic Internet access and UTM features Go to System Maintenance FortiGuardAdvanced DNS Server To configure the fxo1 Pstn interface Configuring the FortiGate Voice Pstn and PBX settings Caller ID Indicator Go to PBX Calling Rules SettingCaller ID Protocol Ring # To add a dial plan for dialing the Pstn and the main office Go to PBX Service Providers SIP TrunkTo add a VoIP provider Phone number Begin with O11 Action Block Use Default Outgoing Prefix SelectedGo to PBX Calling Rules Dial Plan and select Create New Go to PBX Extension Extension and select Create New To configure FortiFones on the internal network Configuring the FortiFones on the internal network To add an extension for a SIP phone behind a NAT device 6010 Providing access to the company directory FortiGate Voice IVR configurationTo configure the remote FortiGate unit in NAT mode To add a custom welcome message Checking voicemail Adding a shortcut for checking voicemailGo to PBX Calling Rules Voice Menu Go to PBX Call Voice Menu Adding a shortcut for checking voicemail System resources dashboard widget Dashboard widgetsUnit operation dashboard widget To configure VoIP interface settings Configuring VoIP interface settingsConfiguring Pstn interfaces Basic Options General Pstn interface settingsPstn interface configuration settings Configuring service providers PBX configuration VoIP Provider Configuring extensions Extension configuration settings General extension settingsCreate New Dial Plan Configuring extension groups Configuring extension groups ring groups Voicemail Extension Member Configuring dial plans Dial plan rule configuration settings General dial plan list settingsName Use Default Outgoing Prefix9 Go to PBX Calling Rules Dial Plan to add a dial plan Prepend Example dial plan To configure voice menu options Configuring voice menu options General direct inward dialing settings Configuring direct inward dialingDirect inward dialing configuration settings Name Incoming Extension Comments PBX Global Settings Configuring PBX settings You must also add a username and password Voicemail Notification Email SettingsMonitoring calls Monitoring SIP Trunk status Go to Log&Report Log Config Event Log To configure logging of PBX settingsLogging of PBX activities Viewing log messages Logging of PBX activities Syntax Config pbx dialplan Variables Description Default Config pbx did Config pbx extension Variables Description Default Config pbx global Config pbx ringgrp Config pbx smtp Config pbx voip-provider Config pbx voice-menu Edit providername Secret passwordUser username Domain Config system pstn Variables Description Config system interfaceExecute pbx Example command output Diagnose pbx restart