Troubleshooting

 

Problem

Possible cause

Solution

Page

 

 

 

 

Face detection

The camera is in F mode or one of the fol-

Choose a different shooting mode.

36

 

 

 

 

not available.

lowing SP modes: M, N, P, V, W, or X.

 

 

 

 

 

The subject’s face is obscured by sunglasses, a

Remove the obstructions.

 

 

 

 

 

 

hat, long hair, or other objects.

 

 

 

 

Intelligent

 

No face is

The subject’s face occupies only a small area

Change the composition so that the subject’s

22

 

 

Face

 

of the frame.

face occupies a larger area of the frame.

 

 

 

 

detected.

 

 

 

Detection

 

The subject’s head is tilted or horizontal.

Ask the subject to hold their head straight.

 

 

 

 

 

 

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

17

 

 

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

 

 

 

 

Wrong subject

The selected subject is closer to the center of

Recompose the picture or turn face detection

22, 24

 

 

 

 

selected.

the frame than the main subject.

off and frame the picture using focus lock.

 

 

 

Close-ups

 

Macro mode is

The camera is in Fmode or one of these SP

Choose a different shooting mode.

27

 

 

 

 

not available.

modes: L, M, N, O, P, Q, R, S, or U.

 

 

 

 

SP (X)

 

Can not shoot.

The batteries are low.

Insert fresh or fully-charged spare batteries.

8

 

 

mode

 

 

 

 

 

 

 

 

 

 

The fl ash is lowered.

Raise the fl ash.

28

 

 

 

 

 

The fl ash is charging.

Wait for the fl ash to charge.

28

 

Troubleshooting

 

 

modes are not

The camera is not in P or SP (L) mode.

Choose a different shooting mode.

 

 

 

 

The fl ash does

D, SP (M, P, T, V) or Fmode.

Choose a different shooting mode.

36,

 

 

 

 

not fi re.

 

 

123

 

 

 

 

 

The batteries are exhausted.

Insert fresh or fully-charged spare batteries.

8

 

 

Flash

 

 

The camera is in super macro or burst mode.

Turn super macro and burst modes off.

27, 30

 

 

 

Some fl ash

 

 

36,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

available.

 

 

123

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The fl ash does

The subject is not in range of the fl ash.

Position the subject in range of the fl ash.

126

 

 

 

 

not fully light

The fl ash window is obstructed.

Hold the camera correctly.

17

 

 

 

 

 

 

the subject.

Shutter speed is faster than 1/1000 s.

Choose a slower shutter speed.

42

 

 

113