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| T r o u b l e s h o o t i n g |
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| Problem | Possible Cause | Possible Solutions |
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| You cannot access your | Security is set so your oper- | Verify your password and security settings. |
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| hard drive. (continued) | ating system cannot be started |
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| without a password. |
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| Keyboard or Mouse Problems |
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| The | The notebook has gone into | Push the Suspend/Resume button. |
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| not seem to work. | Standby mode. |
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| Your application has locked | Try to use your integrated pointing device to restart |
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| out your keyboard. | your system. If this fails, turn your notebook off, |
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| wait 10 seconds or more, and then turn it back on. |
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| You have installed an | Your external device is not |
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| external keyboard or | properly installed. |
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| mouse, and it does not |
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| Your operating system soft- | Check your device and operating system docu- |
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| seem to work. |
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| ware is not setup with the | mentation and activate the proper driver. |
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| correct software driver for that |
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| device. |
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| You have connected an | Your operating system soft- | Check your device and operating system |
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| external keyboard or a | ware is not set up with the | documentation and activate the proper driver. |
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| mouse and it seems to be | correct software driver for that |
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| locking up the system. | device. |
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| Your system has crashed. | Try to restart your notebook. If that fails, turn off |
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| power, wait at least 10 seconds, then |
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| Memory Problems |
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| Your Power On screen, or | Your memory upgrade module | Turn off your notebook. Remove and |
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| Main menu of the BIOS | is not properly installed. | memory upgrade module. See “Memory Upgrade |
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| setup utility information, |
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| Module” on page 46. |
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| does not show the correct |
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| You have a memory failure. | Check for Power On Self Test (POST) messages. If |
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| amount of installed |
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| you are unclear on the message, contact your |
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| memory. |
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| support representative. See “Power On Self Test |
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| Messages” on page 62. |
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| Modem Problems |
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| Messages about modem | Messages about modem opera- | See your application software documentation for |
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| operation. | tion are generated by the | additional information. |
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| modem application in use. |
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| The modem driver has not | Go to Start |
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| been properly initialized. | Hardware tab and click the [Device Manager] |
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| button. Click Modems and verify that yours is listed. |
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| USB Device Problems |
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| You have installed a USB | The device is not properly | Remove and |
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| device but your notebook | installed. | on page 50. |
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| does not recognize the |
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| The device may have been | Close the application and restart your notebook. |
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| device, or the device does |
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| installed while an application |
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| not seem to work properly. |
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| was running, so your notebook |
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| is not aware of its installation. |
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| Your software may not have | See your software documentation and activate the |
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| the correct driver active. | correct driver. |
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57
