8.2 Troubleshooting

Before you ask for repair service, check the following first.

If you cannot solve the problem even after checking the following items, contact the store where you purchased the fi-5000N, or contact an authorized FUJITSU scanner service provider.

Symptom

Check this item

Remedy

 

 

 

fi-5000N cannot be

Is the power switch turned on?

Turn on the power switch.

turned on. (Power lamp

 

 

Are the AC adapter and the power

Re-connect the AC adapter and

(LED) is not lighted)

cable of fi-5000N connected

the power cable correctly.

 

 

correctly?

 

 

 

 

 

Turn off the power, and

Check whether there is a problem

 

disconnect the USB cable. Is the power

with the USB cable or the power

 

restored when you turn on the power

cable.

 

again?

 

 

 

 

 

Turn off the power, and

Check whether there is a problem

 

disconnect the network cable. Is the

with the network cable or the net-

 

power restored when you turn on the

work (such as hub, router).

 

power again?

 

 

 

 

 

The power lamp (LED) could be

Turn on the power again.

 

damaged If any of the following is

 

 

observed:

 

 

Is the lamp on the network connector

 

 

blinking (orange)?

 

 

Do messages appear on the Message

 

 

Display?

 

 

Can the problematic fi-5000N be seen

 

 

from the fi-5000N software?

 

 

 

 

Nothing is displayed on

Is the power lamp of fi-5000N lighted

Turn off the power switch. Check

the Message Display

up?

that the AC adapter and the

 

 

power cable are connected, and

 

 

then turn on the power.

 

 

 

 

Turn off the power of fi-5000N, and

Check whether there is a problem

 

disconnect the USB cable. Does the

with the USB cable or the power

 

problem prevail even after you turn on

cable.

 

the power again?

 

 

 

 

 

Turn off the power of fi-5000N, and

Check whether there is a problem

 

disconnect the network cable. Does the

with the network cable or the net-

 

problem persist even after you turn on

work (such as hub, router).

 

the power again?

 

 

 

 

The fi-5000N’s keyboard

Are the power lamp of fi-5000N lighted,

Turn off the power switch. Check

does not respond when

and messages displayed on the Mes-

that the AC adapter and the

the keys are pressed

sage Display?

power cable are connected, and

 

 

then turn on the power.

 

 

 

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