8.2 Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

Symptom

 

Check this item

Remedy

 

 

 

 

 

Scanning does not start

Is the scanner showing an error code?

Note down the displayed mes-

 

when the [Scan] or

(Does "U" or "E" appear on the Func-

sage, and take the appropriate

 

[Send to] button is

tion Number display of the scanner?)

action subject to the displayed

 

pressed.

 

 

message.

 

 

 

 

 

 

Does any error message appear on the

Take the appropriate action sub-

 

 

fi-5000N?

ject to the displayed message.

 

 

 

 

 

 

Turn off the fi-5000N and reconnect the

Check whether there is a problem

 

 

USB cable. Does the problem persist

with the USB cable or the scan-

 

 

even after you turn on the power

ner.

 

 

again?

 

 

 

 

 

 

 

Turn off the fi-5000N and reconnect the

Check whether there is a problem

 

 

network cable. Does the problem per-

with the network cable or the net-

 

 

sist even after you turn on the power

work (such as hub, router).

 

 

again?.

 

 

 

 

 

 

Fi-5000N does not

1. Is the network cable connected?

Check whether there is a problem

 

appear on the [Select

2. Is the Hub turned on?

with the network cable or the net-

 

Scanner] tab of the fi-

3.

Is the fi-5000N's IP address set cor-

work (such as hub, router).

 

5000N Configuration

 

rectly?

 

 

 

 

Tool. (Unable to commu-

4.

Is the fi-5000N turned on?

 

 

nicate over the network)

 

 

 

 

 

 

 

 

A message informing

Is the fi-5000N added to [Favorite] on

Add the fi-5000N you want to use

 

that scanner is not found

the [Select Scanner] tab of the fi-5000N

to [Favorite].

 

appears during scan-

Configuration Tool?

 

 

ning.

 

 

 

 

 

 

 

Isn’t the status of the fi-5000N "Inac-

Check if your using fi-5000N is

 

 

tive" on the [Select Scanner] tab of fi-

turned on and the network is

 

 

5000N Configuration Tool after it is

online.

 

 

added to [Favorite]?

 

 

 

 

 

 

 

Isn’t the indication of the Scanner to be

Check if your using fi-5000N is

 

 

connected to the fi-5000N is "-------" on

connected to the scanner and the

 

 

the [Select Scanner] tab of the fi-5000N

scanner is turned on.

 

 

Configuration Tool?

 

 

 

 

 

 

 

Isn’t the status of the fi-5000N "Busy"

The fi-5000N is being used by

 

 

on the [Select Scanner] tab of fi-5000N

another user.

 

 

Configuration Tool?

Wait until it becomes available.

 

 

 

 

Then, update the displayed

 

 

 

 

[Select Scanner] tab, check that

 

 

 

 

the status of fi-5000N is "Active",

 

 

 

 

and scan the document again.

 

 

 

 

 

I am identified as a dif-

Is the fingerprint unique to the user?

Every user must be registered

 

ferent user to log in by

Aren’t multiple users registered using

using the unique fingerprint.

 

fingerprint authentica-

the same fingerprint?

 

 

tion.

 

 

 

 

 

 

 

 

8

Troubleshooting

fi-5000N Operator’s Guide

 

89