8.3 Items to Check Before Asking for Repair

Collect the following information before you contact the dealer where you bought the scanner or an authorized FUJITSU scanner service provider.

Item to check

Example

Remarks

 

 

 

Model

fi-5000N

For details on the model

 

 

name refer to "8.4 Checking

 

 

Labels on the fi-5000N" (page

 

 

91)".

 

 

 

Serial number

000001

For details on the serial num-

 

 

ber refer to "8.4 Checking

 

 

Labels on the fi-5000N" (page

 

 

91)".

 

 

 

Production date

2004-12

For details on production date

 

(December, 2004)

refer to "8.4 Checking Labels

 

 

on the fi-5000N" (page 91)".

 

 

 

Firmware version

0700

For details on how to check

 

 

the firmware version, refer to

 

 

"3.10 Displaying Device Infor-

 

 

mation" (page 25)

 

 

 

Date of purchase

2004/12/11

 

 

 

 

Symptoms

There is no response when

Explain the symptom as much

 

pressing the [SET] button.

as possible.

 

 

 

Frequency of

Once a week

 

malfunction

 

 

Type of OS

Windows XP (with SP2)

 

(Windows®)

 

 

Connected Scanner

 

For details of the scanner

Information:

fi-4220C2

information, refer to the Oper-

Model

ator’s Guide of the connected

Serial Number

00001

scanner.

Production date

2004-11 (November, 2004)

 

Date of purchase

2004-12 (December, 2004)

 

 

 

 

Scanner driver name and

FUJITSU TWAIN 32

 

version

V 9.16.5

 

 

 

 

Scanning Application

ScandAll 21, V4.2.31

 

name and version

 

 

90