Troubleshooting the WLAN
Troubleshooting
Causes and countermeasures for troubles you may encounter while using your wireless LAN are described in the following table. If you are unfamiliar with the steps required, consult your System Administrator or go to [Start] > Help and Support > Networking and the Web
Problem | Possible Cause | Possible Solution |
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Unavailable | Incorrect network | Ad hoc connection: verify that the network names (SSID’s) and |
network | name (SSID) or | network keys (WEP) of all computers to be connected have been |
connection | network key | configured correctly. SSID’s and WEP key values must be identical on |
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| each machine. |
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| Access Point (Infrastructure) connection: set network name (SSID) |
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| and network key to the same values as those of the access point. |
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| Set the Network Authentication value identically to that of the Access |
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| Point. Consult your network administrator for this value, if necessary. |
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| Weak received | Ad hoc connection: Retry connection after shortening the distance to |
| signal strength | the destination computer or removing any obstacles for better sight. |
| and/or link quality | Access Point (Infrastructure) connection: Retry connection after |
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| shortening the distance to the access point or removing any obstacles |
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| for better sight. |
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| The WLAN device | Check if the wireless switch is turned On. In Windows XP, go to [Start] > |
| has been | Control Panel> Network Connections and |
| deactivated or | Network Connection. If Enable appears at the top of the menu, click |
| disabled | it to enable the device. In Windows Vista, go to [Start] > Control Panel, |
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| and |
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| is off, click the [Turn wireless on] button.. |
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163 Troubleshooting the WLAN