Modem problems

The system does not recognize the modem.

Probable cause

Solution

 

 

The modem has not been

Add the modem as new hardware.

added as new hardware

 

 

 

The modem is not connected

Make sure the line connected to the modem

to a live telephone jack

is working and plugged into the appropriate

 

port on the modem (line port).

 

 

The modem is not configured

Check the system settings for possible

with a valid interrupt or

conflicts. If one exists, correct the problem by

address

selecting an available interrupt and address.

 

 

The telephone jack is shared

If the modem shares the jack with another

by another modem or

device, make sure the other device does not

telephone

have the port open (for example, someone is

 

on the telephone, or another modem is in use).

 

 

112Troubleshooting