Printer problems
The printer will not turn on
| Probable Cause | Solution |
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| The printer is not turned | Make sure that the printer’s power switch is |
| on. | depressed or set to the On position. If power |
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| is applied to the printer, the green power LED |
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| should be illuminated. |
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| The printer is not | Check the power cable. Make sure that it is |
| plugged in. | plugged into a live power source. |
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| The printer is defective. | Try another printer, if one is available. |
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The printer is turned on but will not print | ||
| Probable Cause | Solution |
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| The printer is not | Check the data cable between the printer and |
| connected to the | the system. Make sure that it is connected to |
| system. | the proper port. Check the connector and |
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| cable for bent or broken pins. |
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| The printer is not | If the printer to which you are trying to print |
| designated as the | is not the default printer, make sure that you |
| default printer. | have selected it through the application’s |
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| printer setup function. |
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| The printer has not | From the Printers window (Start Settings |
| been added to the | Printers), |
| system. | directions for adding the new printer. |
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The printer prints garbled text | ||
Probable Cause | Solution |
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The wrong driver is | From the Printers window (Start Settings |
being used for the | Printers), select the printer. From the File |
selected printer. | menu, click Properties. Make sure that the |
| printer is using the right printer driver. If not, |
| install the correct one. |
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94Troubleshooting