CD/DVD problems
An audio CD produces no sound
| Probable Cause |
| Solution | |
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| The CD/DVD is loaded | Make sure that the label is facing upward, | ||
| incorrectly. |
| then try again. | |
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| The speakers are not | Make sure that the speaker cables are | ||
| connected. |
| connected properly and securely. | |
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| The speaker volume is | Check the volume control. | ||
| turned down. |
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| The speakers may be | From the Accessories menu (Start Programs | ||
| muted via the |
| Accessories), select Multimedia, then select | |
| Multimedia volume | Volume Control. Make sure that the volume is | ||
| control. |
| turned up. | |
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| The speakers may be | Connect a set of headphones to the | ||
| faulty. |
| jack on the rear of the computer to test the | |
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| output. If they work, replace the speakers. |
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| The sound card may not | Open the system, then reseat the sound card. | ||
| be installed correctly. | Make sure that the cables are connected | ||
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| properly. |
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| The CD/DVD drive | Open the system and make sure that the | ||
| audio cable may be | cables are connected properly. | ||
| installed incorrectly. |
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| Important |
| Some systems do not have sound cards because sound | |
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| capabilities are built into the system board. | |
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The CD/DVD drive is not recognized by the system | ||||
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| Probable Cause |
| Solution | |
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| The CD/DVD is not | Make sure that the disc is PC compatible. | ||
| intended for PC use. |
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| The CD/DVD is loaded | Make sure that the label is facing upward, | ||
| incorrectly. |
| then try again. | |
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| The CD/DVD is |
| Try cleaning the disc with a | |
| scratched or dirty. |
| Check the disk for scratches. | |
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CD/DVD problems | 87 |