Safety Instructions
Operating | Instructions |
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Consumer Support Troubleshooting Tips Care and Cleaning
Troubleshooting Tips
Savetimeand money! Reviewthe charts on the following 
pages firstand you may not need to call for service.
| Problem |
| Possible Causes | What To Do | |
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Surface units will not |
| Improper cookware | • Use pans which are flat and match the diameter of | |
maintain a rolling boil |
| being used. | the surface unit selected. | |
or cooking is not |
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| In some areas, the power | • Cover pan with a lid until desired heat is obtained. | ||
fast enough |
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| (voltage) may be low. |
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Surface units do |
| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. | |
not work properly |
| blown or the circuitbreaker |
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface | |
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| improperly set. | unit you are using. | |
Surface unit stops |
| This is normal. The unit |
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glowing when turned |
| is still on and hot. |
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to a lower setting |
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Scratches (may appear |
| Incorrect cleaning | • Scratches are not removable.Tiny scratches will become | |
as cracks) on cooktop |
| methods being used. | less visible in time as a result of cleaning. | |
glass surface |
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| Cookware with rough bottoms | • To avoid scratches, use the recommended cleaning | ||
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| being used or coarse particles | procedures. Make sure bottoms of cookware are clean | |
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| (saltor sand) were between | before use, and use cookware with smooth bottoms. | |
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| the cookware and the surface |
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| of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Food spillovers not cleaned | • See the Cleaning the glass cooktop section. | |
on the cooktop |
| before next use. |
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| Hot surface on a model | • This is normal. The surface may appear discolored | |
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| with a | when it is hot. This is temporary and will disappear | |
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| as the glass cools. |
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Plastic melted to |
| Hot cooktop came into | • See the Glass | |
the surface |
| contact with plastic placed | section in the Cleaning the glass cooktop section. | |
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| on the hot cooktop. |
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Pitting (or indentation) |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. | |
of the cooktop |
| on the cooktop. |
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Frequent cycling |
| Improper cookware | • Use only flat cookware to minimize cycling. | |
off and on of |
| being used. |
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surface units |
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Oven light does |
| Light bulb is loose. | • Tighten or replace the bulb. | |
not work |
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Oven will not work |
| Plug on range is not completely • Make sure electrical plug is plugged into a live, properly | ||
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| inserted in the electrical outlet. | grounded outlet. | |
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| A fuse in your home may | • Replace the fuse or reset the circuit breaker. | |
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| be blown or the circuit |
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| breaker tripped. |
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| Oven controls improperly set. | • See the Using the oven section. | |
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| Oven too hot. | • Allow the oven to cool to below locking temperature. | |
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