GXE502X User Manual 7/9/2008
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Version 03
The Auto Attendant Greeting voice prompt can be uploaded from a computer or
recorded directly from a registered GXE extension:.
- U pload file: Click the Browse button to search for voice prompt files on a local
computer, select the file and click on the Submit button to add the file to auto-attendant.
Please make sure that all uploaded files are converted via the correct tools
- Record Prompt: This feature let users specify a local extension to record their auto
attendant greeting message. Clicking on the submit button will cause the selected
extension to receive a call from GXE502X that will prompt the user to record the voice
prompt.
Note: - Uploaded audio files must be in the following format: 8 KHz/16bit/ MONO .wav.
- It is highly recommended to use the GXE502X IVR/System Prompt Conversion
Tool to convert the wav file before uploading it to GXE502X. Using this tool will
generate a “ZIP” file that can be uploaded via the same field.
- Once the voice prompt is uploaded correctly, the message “Voice Menu File does
NOT EXIST” will disappear and the user can preview the Voice menu by clicking the
Preview button shown on the screen.
• Modify: Click the Modify button to the right of the voice menu to select the auto-
attendant/IVR to be modified. This will load the Modify Voice M enu page which allows
users to re-configure the auto-attendant or IVR (Interactive Voice Response System)
• Delete: To remove a voice menu: Click the Delete button on the far right of the voice menu
you wish to delete. Users will be prompted for confirmation via a dialog box; click OK to
confirm or Cancel to go back.
Playing Rules can be configured to dictate which auto-attendant is played based on user
defined time and date conditions. The Playing Rules section displays all configured Voice
Menu playing rules, and allows the following actions to be performed:
• Add: Clicking the Add button displays the playing rules details page which allows users
to configure the time conditions required to play a specific auto-attendant Voice Menu: