Hand Held Products 3700 CCD manual Help Desk, Service Under Warranty, Out Of Warranty Service

Japan Office

Hand Held Products

Bon Marusan 8F

3–5–1 Kanda–Jinbocho

Chiyoda–ku

Tokyo 101, Japan

Telephone: Int+81–3–5212–7392

Fax: Int+81–3–3261–7372

For service in Latin America, please contact your Hand Held Products’ representative (at the address that follows) or your local distributor.

Latin America Office

Hand Held Products

5150 North Tamiami Trail

Suite 302

Naples, FL 34103–2821

Telephone: (941) 263–7600

Fax: (941) 263–9689

5.4Help Desk

If you need assistance installing or troubleshooting your scanner, please call your Distributor or the nearest Hand Held Products technical support office:

North America:

Telephone: (315) 685–2476 (8 a.m. to 6 p.m. EST)

Fax number: (315) 685–4960

E–mail: support@handheld.com

Europe:

Telephone–

European Ofc: Int+31 40 242 4486

U.K. Ofc: Int+44 1925 240055

E–mail: support@handheld.com

Asia:

Telephone: Int+852–2511–3050 or 2511–3132

E–mail: support@handheld.com

5.3.1Service Under Warranty

All Welch Allyn bar code products carry a one (1) year warranty (from date of shipment). The specific Limited Warranty coverage for the SCANTEAM 3700 Machine Mount CCD is described near the end of this manual. Warranty service may be obtained by contacting the Welch Allyn Customer Service Group.

5.3.2Out Of Warranty Service

Factory service is also available for out of warranty products on a time and materials or fixed price basis. The scanner/decoder should be returned (postage paid) for repair only after obtaining a Return Material Authorization (RMA) from a Customer Service Representative. When out of warranty product service is required, you will be advised of a “not to exceed” price for repair when the Return Material Authorization is requested.

5–4 Service/Technical Assistance