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Harmony House 802.11a manual Appendix B, Technical Support and Training

Models: 802.11a

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Appendix B

Technical Support and Training

If you are having a problem using a Harmony 802.11a network adapter and cannot resolve it with the information in Chapter 6, gather the following information and contact Proxim Technical Support:

•What kind of network are you using?

•What were you doing when the error occurred?

•What error message did you see?

•Can you reproduce the problem?

•What version of the Harmony 802.11a driver are you using?

You can reach Proxim Technical Support by voice, fax, e-mail, or mail:

Tel:	1-800-477-6946 (Toll-free in the U.S. and Canada)
	1-408-731-2640 (International)
Fax:	1-408-731-3676
Web:	http://www.proxim.com/
E-mail:	support@proxim.com
	Proxim Corporation
	Attn: Technical Support
	935 Stewart Drive
	Sunnyvale, CA 94085

In addition, Proxim offers technical training courses across the United States throughout the year that are designed to teach customers how to maximize the benefits of Proxim products. These classes are taught by experienced Proxim Systems Engineers and have a technical focus. For class and registration information, visit Proxim’s Web site at http://training.proxim.com.

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Harmony House 802.11a manual Appendix B, Technical Support and Training

Contents

H a r m o n y Users GuideHarmony 802.11a Network Adapter Trademarks Limited Warranty, Disclaimer, Limitation Of LiabilityWarranty Return Policy CopyrightDeclaration of Conformity Για την εσωτερική χρήση µόνο For Indoor Use OnlyProduct Approvals Note to Italian CustomersTable of Contents Chapter 5 - Harmony Utility Introduction ChapterThe Harmony Family One Harmony 8450 802.11a CardBus Card Quick Start Guide The Product PackageHarmony 8450 802.11a CardBus Card Harmony 8150 802.11a PCI CardSystem Requirements Japan/Singapore Overview of Country-Specific FeaturesU.S./Canada EuropeFCC Guidelines InstallationPre-installation Considerations Regulatory WarningsIndustry Canada Guidelines Windows ME and Windows 98 SE Installation CD RequirementDECLARATION OF CONFORMITY Windows NT Laptops Require a Plug-and-Play Utility Note to Customers Using a Laptop Without a CD-ROM DriveWindows 98SE/ME/2000/XP Installation InstructionsHarmony 802.11a PCI Card users Follow these steps Page Windows NT Note Proxim recommends that you let the installation wizard install the card for you. However, if you want to install the adapter manually, click Control Panel to open the Network screen’s Adapter window. Click OK after you have manually installed the adapter to return to the installation wizard Harmony 802.11a CardBus Card users Insert the CardBus Card into an available CardBus slot. The laptop must have a third-party Plug-and-Play utility installed. See “Windows NT Laptops Require a Plug-and-Play Utility” on page 14 for details Related Topics Upgrading to Version Chapter Wireless TopologiesAd Hoc Infrastructure Connecting to a Single APFigure 3 Roaming Roaming Between Multiple APsGuidelines for Roaming Chapter Configuration ParametersThe IEEE 802.11a Specification SSID Network Mode802.11a Software Parameters Roaming Power Saving Mode2X Mode For Japan ChannelFor United States and Canada For EuropeFor Singapore Send RateFragmentation Security Options WEP Encryption and AuthenticationRTS/CTS WEP Keys Harmony Security ProtocolHarmony Security Protocol Guidelines 802.1xConfiguration Parameters Chapter Harmony UtilityStatus Monitor Icon Association Information Configuration UtilitySend Signal Strength The Signal bar displays the signal strength for the last acknowledgment ACK received by the adapter. Signal strength is reported in decibels dB. The color-coded chart below the Signal bar indicates the relative strength of the signal a signal in the red or orange section indicates a weak con- nection a signal in the yellow or light green section indicates a good connection a signal in the darker green section indicates an excellent connection Station Configuration Edit the configuration parameters as necessary and click Apply to save your changes. To change the operating Channel, Send Rate, RTS/CTS, and Fragmentation settings, click the button labeled Advanced Configuration to display these parameters Note to Windows XP Users Security WEP for Authentication and Encryption6. Click OK to save the WEP Keys 7. Select one of the Keys you configured as the Default KeyHarmony Utility Read Key File Format Harmony Security Protocol 2. Place a check mark in the Log on to Harmony Security before Windows Logon box if you want to connect to the wireless network before logging on to the Windows operating system4. Log off Windows or restart the computer 3. Click Apply or OK to save the new security settingsHarmony Utility The Windows 98/ME logon prompt is shown below Harmony UtilityEnter a new password twice in the fields provided to change your Harmony Password. The Password can be up to 32 characters and is case sensitive Harmony Utility 802.1x9. Click the Wireless Networks tab 7. Click the Authentication tabNetwork Traffic Statistics Send Receive 802.11a Networks Snoop Tool Packet Transmission Success Rate Version Information Chapter TroubleshootingHow to Obtain Help with Your LAN Installation Common Installation ProblemsAdapter Inserted Before Running the Installation Program Windows 98/ME/2000/XP TroubleshootingAdapter Not Listed in Device Manager 802.11a Network Adapter Not Installed ProperlyWindows ME/98 SE Configuring Networking Clients and ProtocolsWindows XP/2000 Windows NT Uninstalling a Harmony 802.11a Network AdapterC\WINDOWS\SYSTEM32\DRIVERS\PROX11A.SYS C\WINDOWS\SYSTEM\PROX11A.SYS RangeC\WINDOWS\INF\NETPR11A.INF C\WINDOWS\INF\OTHER\PROXIM,INC.NETPR11A.INFCardBus Card LED Indicators Common Technical Support Questions Logon Access Point is out of range box and clickWeb site at http//training.proxim.com/ for Harmony Security before Windows Logon General Technical SpecificationsTechnical Specifications Appendix APhysical RadioEnvironmental Automatic or select one of the following ParametersNo Security, Use WEP for Authentication by AP in InfrastructureTechnical Support and Training Appendix BChannel IndexInfrastructure Password Network ModeSSID 32 -33 , 42 -45 Use WEP for Authentication and Encryption