Appendix B, Technical Support and Training | Harmony House 802.11a

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Appendix B

Technical Support and Training

If you are having a problem using a Harmony 802.11a network adapter and cannot resolve it with the information in Chapter 6, gather the following information and contact Proxim Technical Support:

•What kind of network are you using?

•What were you doing when the error occurred?

•What error message did you see?

•Can you reproduce the problem?

•What version of the Harmony 802.11a driver are you using?

You can reach Proxim Technical Support by voice, fax, e-mail, or mail:

Tel:	1-800-477-6946 (Toll-free in the U.S. and Canada)
	1-408-731-2640 (International)
Fax:	1-408-731-3676
Web:	http://www.proxim.com/
E-mail:	support@proxim.com
	Proxim Corporation
	Attn: Technical Support
	935 Stewart Drive
	Sunnyvale, CA 94085

In addition, Proxim offers technical training courses across the United States throughout the year that are designed to teach customers how to maximize the benefits of Proxim products. These classes are taught by experienced Proxim Systems Engineers and have a technical focus. For class and registration information, visit Proxim’s Web site at http://training.proxim.com.

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Harmony House 802.11a manual Appendix B, Technical Support and Training

Contents

Users Guide Harmony 802.11a Network Adapter FCC Warning That the following harmonized standards have been applied Declaration of Conformity For Indoor Use Only Table of Contents Index Introduction Chapter Harmony Family Harmony 8150 802.11a PCI Card Product PackageHarmony 8450 802.11a CardBus Card System Requirements Overview of Country-Specific Features FCC Guidelines InstallationPre-installation Considerations Regulatory Warnings Industry Canada Guidelines Windows ME and Windows 98 SE Installation CD Requirement 802.11a CardBus Card Windows NT Laptops Require a Plug-and-Play Utility Windows 98SE/ME/2000/XP Installation InstructionsPage Page Windows NT Page Harmony 802.11a PCI Card users Follow these steps Related Topics Upgrading to Version Ad Hoc Wireless Topologies Infrastructure Connecting to a Single AP Roaming Roaming Between Multiple APs Guidelines for Roaming Ieee 802.11a Specification Configuration Parameters 802.11a Software Parameters Network Mode Roaming Power Saving Mode2X Mode For Japan ChannelFor United States and Canada For Europe For Singapore Send RateFragmentation Security Options WEP Encryption and Authentication WEP Keys Harmony Security Protocol Harmony Security Protocol Guidelines 802.1x Configuration Parameters Status Monitor Icon Harmony Utility Association Information Configuration Utility Harmony Utility Station Configuration Harmony Utility Harmony Utility Security WEP for Authentication and EncryptionPage Read Key File Format Harmony Security Protocol Page Page Page 802.1x Click the Wireless Networks tab Click the Authentication tab Network Traffic Statistics Send Receive 802.11a Networks Snoop Tool Packet Transmission Success Rate Version Information Common Installation Problems TroubleshootingHow to Obtain Help with Your LAN Installation Adapter Inserted Before Running the Installation Program Windows 98/ME/2000/XP Troubleshooting Adapter Not Listed in Device Manager 802.11a Network Adapter Not Installed Properly Windows ME/98 SE Configuring Networking Clients and ProtocolsWindows XP/2000 Windows NT Uninstalling a Harmony 802.11a Network Adapter Windows 2000 computers RangeWindows 98/ME computers Windows NT computers CardBus Card LED Indicators Common Technical Support Questions Logon Access Point is out of range box and click Password so the Harmony logon Network Information Technical SpecificationsTechnical Specifications General Physical RadioEnvironmental Ssid Parameters Technical Support and Training Appendix B Index Infrastructure Network Mode Ssid Throughput Topologies