Troubleshooting | 66 | |
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| Symptom/Question | Possible Solution/Answer |
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| How do I determine where to | Proxim recommends that you perform a site |
| install 802.11a Access Points to | survey following the procedure outlined in |
| ensure that users can access the | Proxim’s Introduction to Enterprise Wireless |
| wireless network from anywhere in | Networking and Harmony Technical Training |
| my facility? | class. If you would like to learn more about |
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| the site survey procedure, you should |
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| consider signing up for a Proxim Technical |
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| Training class in your area. Refer to Proxim’s |
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| Web site at http://training.proxim.com/ for |
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| more information. |
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| I’ve entered my Harmony User | Either your User Name or Password is |
| Name and Password but I can’t log | incorrect or you are not in range of an Access |
| on to the network. | Point. To determine whether or not you are |
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| in range of an Access Point, click Cancel to |
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| access the Windows desktop and locate the |
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| Association State field within the Harmony |
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| Utility. Then, log on to Windows again to |
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| bring up the Harmony logon prompt. |
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| If you are out of range of an Access Point, |
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| check the Defer logon for current session if |
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| Access Point is out of range box and click |
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| Logon. |
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| If your User Name or Password is incorrect, |
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| contact your network administrator for |
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| assistance. |
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| I deferred my Harmony logon until | Open the Harmony Utility’s Association |
| my computer was in range of an | Information screen and locate the Harmony |
| Access Point. However, once the | Security Protocol field. If the field reports |
| 802.11a adapter associated with | “User is not authenticated,” then either your |
| an Access Point, I could not access | User Name or Password is incorrect. Try |
| the network. | logging on to Windows again. If problems |
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| persist, contact your network administrator |
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| to confirm your User Name and Password. |
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