Troubleshooting

66

 

 

 

 

Symptom/Question

Possible Solution/Answer

 

 

 

 

How do I determine where to

Proxim recommends that you perform a site

 

install 802.11a Access Points to

survey following the procedure outlined in

 

ensure that users can access the

Proxim’s Introduction to Enterprise Wireless

 

wireless network from anywhere in

Networking and Harmony Technical Training

 

my facility?

class. If you would like to learn more about

 

 

the site survey procedure, you should

 

 

consider signing up for a Proxim Technical

 

 

Training class in your area. Refer to Proxim’s

 

 

Web site at http://training.proxim.com/ for

 

 

more information.

 

 

 

 

I’ve entered my Harmony User

Either your User Name or Password is

 

Name and Password but I can’t log

incorrect or you are not in range of an Access

 

on to the network.

Point. To determine whether or not you are

 

 

in range of an Access Point, click Cancel to

 

 

access the Windows desktop and locate the

 

 

Association State field within the Harmony

 

 

Utility. Then, log on to Windows again to

 

 

bring up the Harmony logon prompt.

 

 

If you are out of range of an Access Point,

 

 

check the Defer logon for current session if

 

 

Access Point is out of range box and click

 

 

Logon.

 

 

If your User Name or Password is incorrect,

 

 

contact your network administrator for

 

 

assistance.

 

 

 

 

I deferred my Harmony logon until

Open the Harmony Utility’s Association

 

my computer was in range of an

Information screen and locate the Harmony

 

Access Point. However, once the

Security Protocol field. If the field reports

 

802.11a adapter associated with

“User is not authenticated,” then either your

 

an Access Point, I could not access

User Name or Password is incorrect. Try

 

the network.

logging on to Windows again. If problems

 

 

persist, contact your network administrator

 

 

to confirm your User Name and Password.

 

 

 

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Image 66
Harmony House 802.11a manual Access Point is out of range box and click, Logon