Troubleshooting | 65 |
Common Technical Support Questions
This section discusses some of the most common problems using a Harmony 802.11a network adapter and offers possible solutions.
Symptom/Question | Possible Solution/Answer |
|
|
I installed the adapter card in the | Follow the |
computer before running | the adapter using Microsoft’s Add New |
SETUP.EXE. What should I do? | Hardware Wizard. When prompted, point |
| the Wizard to search the Harmony |
| Installation CD for driver files. Then, after |
| you have installed the driver, run SETUP.EXE |
| from the Harmony Installation CD to install |
| the Harmony utility. |
|
|
My office has an existing 802.11b | No. 802.11a devices are not compatible with |
network. Are the Harmony 802.11a | 802.11b devices. |
adapters compatible? |
|
|
|
I want to install a Harmony 802.11a | No. 802.11a and 802.11b devices will not |
network in my office that has an | interfere with each other since they operate |
existing 802.11b network. Will the | at different frequencies. 802.11a devices |
802.11a network interfere with the | operate in the 5 GHz band, and 802.11b |
802.11b network? | devices operate in the 2.4 GHz band. |
|
|
Is a Harmony 802.11a network | Yes, the Harmony 802.11a adapters are |
adapter compatible with 802.11a | interoperable with |
products from other vendors? | products from other vendors. However, if |
| you use 2X mode to achieve data rates up to |
| 108 Mbps, a Harmony 802.11a adapter is |
| only compatible with other 802.11a products |
| from Proxim. |
|
|
In throughput tests, the 802.11a | Data rate is the raw signaling rate of a |
network adapter doesn’t seem to | networking device; it does not equal data |
transfer data as quickly as I’d | throughput. Actual data throughput is |
expect. | always less than the data rate since some of |
| the available bandwidth is used to send |
| control messages and regulate activity over |
| the wireless medium. Also, throughput will |
| depend on several factors such as network |
| overhead, the file transfer program in use, |
| the computer’s operating system, and the |
| computer’s processor speed. |
|
|
