15 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

A. IntelliFire Plus™ Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. Pilot won’t light.

A. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

The ignitor/module

 

connected to correct terminals on module and pilot assembly.

makes noise, but no

 

 

B. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from mod-

spark.

 

shorts in the wiring.

ule to pilot assembly. Verify connections underneath pilot assembly

 

 

are tight; also verify igniter and flame sense wires are not grounding

 

 

out to metal chassis, pilot burner, pilot enclosure, mesh screen if

 

 

present, or any other metal object.

 

 

 

 

C. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

2. Pilot won’t light,

A. No power, transformer installed

Verify that transformer is installed and plugged into module. Check

there is no noise or

incorrectly, or depleted batteries.

voltage of transformer at connection to module. Acceptable read-

spark.

 

ings of a good transformer are between 6.4 and 6.6 volts AC. Bat-

 

 

tery power supply voltage must be at least 4 volts. If less than 4

 

 

volts, replace batteries.

 

 

 

 

B. A shorted or loose connection in

Remove and reinstall the wiring harness that plugs into module.

 

wiring configuration or wiring har-

Verify there is a tight fit. Verify pilot assembly wiring to module. Re-

 

ness.

move and verify continuity of each wire in wiring harness. Replace

 

 

any damaged components.

 

 

 

 

C. Improper wall switch wiring.

Verify that 110/VAC power is “ON” to junction box.

 

 

 

 

D. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

3. Pilot sparks, but

A. Gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

Pilot will not light.

 

pressure reading is within acceptable limits.

 

 

 

 

B. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

 

C. Module is not grounded.

Verify module is securely grounded to metal chassis of appliance.

 

 

 

 

D. Pilot valve solenoid.

Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.

 

 

If below 1.5 volts, replace module. If 1.5 volts or greater, replace

 

 

valve.

 

 

 

Heatilator • HEIR36, HEIR42, HEIR50 • 2285-900 Rev. D • 8/12

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Heatiator HEIR36H, HEIR42H Troubleshooting, IntelliFire Plus Ignition System, Symptom Possible Cause Corrective Action
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HEIR50H, HEIR36T, HEIR36H, HEIR50T, HEIR42T specifications

The Heatiator range of heating appliances, including the HEIR36T, HEIR50T, HEIR42H, HEIR42T, and HEIR50H, represents a blend of cutting-edge technology and stylish design, tailored to meet various heating needs in residential spaces. Each model exhibits unique features, yet shares a commitment to efficiency and user-friendliness.

Starting with the HEIR36T, this model is compact yet powerful, making it ideal for smaller living areas. It boasts an efficient heating system that utilizes advanced ceramic heating elements, ensuring rapid warmth. The sleek design is complemented by a digital control panel, allowing users to easily adjust settings for optimal comfort.

In contrast, the HEIR50T caters to larger rooms, offering increased power and a higher heat output. Its robust construction is designed for durability, while energy-efficient technology minimizes operational costs. The HEIR50T comes equipped with a programmable thermostat, enabling users to set heating schedules to align with their lifestyle.

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The HEIR42T model shares many of the benefits of the HEIR42H but focuses on a sleek, slim-line design that doesn’t compromise on performance. Ideal for minimalistic interiors, it offers the same advanced heating technology, ensuring efficient warmth without taking up excess space.

Lastly, the HEIR50H is designed for heavy-duty performance, making it the perfect choice for larger areas that require substantial heating power. It features enhanced insulation and expanded heating elements, ensuring that even the coldest rooms achieve a comfortable temperature quickly.

In summary, the Heatiator HEIR series exemplifies innovation in home heating solutions. With various models to choose from, customers can select the unit that best suits their space requirements while benefiting from technologies designed for efficiency and comfort. The digital controls, programmable settings, and modern designs make these heaters both functional and aesthetically pleasing, reinforcing Heatiator's commitment to quality and user satisfaction.
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