Honeywell K9696V2 6Frequent Questions, 6.1Supporting an Installation, Frequently asked question

6Frequent Questions

6.1Supporting an Installation

If you are installing a Multi-Media unit and having trouble, see the frequently asked questions (FAQs) listed in table 16. Similar questions are used by Honeywell technical support, when customers call.

Table 16

Installation FAQ

#	Frequently asked question	Section
	Cannot install or use Admin
1	How do I find out which Microsoft patches need to be installed on my	3.1
	PC, needed to run Multi software? The installation program lists
	missing patches. Patches are provided by Microsoft’s web site.
2	Has the password to the “Administrator” account been changed?	3.2.1
	Ask your Multi SA to check your user account, using Admin.
3	Does your user account have the right to log on to Admin? Ask your	3.2.1
	Multi SA to check your user account, using Admin.
4	How does one know what IP address to use for the site? Have the	2.3
	installers submitted a report of the installation?	& 7.5
	A Site Information Checklist can be found starting on p. 7–8.
5	Is the Multi database accessible from the PC? Your network	2.3
	administrator can help with rogue paths to a destination, mapped
	drives, a missing IP address, and so on.

	Cannot connect to Multi-Media unit, using View
6	Can you log on to View? If not, your user account may not be valid.	3.3
7	Is the site listed? If not, then information is missing in the database or	3.2.2
	you are using the wrong database at logon. Quit View and logon	&
	again, making sure that the correct database is in use. If it is, ask	3.3.3

your Multi SA to check the Multi database.

8The PC should be using the same logical type of connection as the unit’s: network or dial-up.

9For units on a LAN, was an IP address assigned to the unit in the field?

2.7

&2.8

2.7

6–1