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HP 1100A manual 100

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Download 198 pages, 3.64 Mb

90 Chapter 8 Troubleshooting the printer

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Contents

H P Page Page Page Contents Page Page Page Page Page 1 Getting to know the printer Printer features and benefits Print with excellent quality Save money Create professional documents Printer components Printer control panel Printer paper input trays Printer paper guides Printer paper output paths Printer door Choosing paper and other media Loading paper into the printer Specific types Turning the power off Voltage conversions Accessing printer properties (driver) and help Printer properties (driver) Printer online help Printing a self-testpage Page 2 Getting to know the Copier/Scanner Scanner features and benefits Scan Copy Getting to know the software Document Assistant (Windows 9x & NT 4.0) LaserJet Document Desktop (Windows 3.1x, 9x, NT 4.0) Quick Copy settings Copier Control Panel LaserJet Toolbox Copier/Scanner components Scanner control panel Scanner paper input tray, guides, and output path Scanner door Supported paper sizes and types (media) Precautions for copying and scanning Loading Copier/Scanner originals Accessing the online help Page 3 Printing media Printing transparencies Printing envelopes Printing labels Printing letterhead Printing cards 4 Printing tasks Printing with manual feed Printing on both sides of the paper (manual duplexing) Manual duplex using the paper output bin (standard) Manual duplex (special) heavy-media,card stock Printing watermarks Accessing the watermark feature Printing multiple pages on a single sheet of paper (N-upprinting) Accessing the multiple pages per sheet feature Printing booklets Page Canceling a print job Changing print quality settings Print using EconoMode (save toner) Page 5 Scanning tasks Scanning to fax Using the Fax feature Scanning to e-mail Using the E-Mailfeature Editing scanned text (OCR) Using the OCR feature Page Storing scanned text or images Using the Store feature Acquiring an image Contrast sensitive originals Accessing the contrast feature Enhancing the scanned image Accessing image enhancement features Adding annotations to scanned images Accessing the annotation features Canceling scan or copy jobs Page 6 Copying tasks Copy overview Making Quick Copies Page Using the Copier Control Panel Accessing the Copier Control Panel Canceling copy jobs 7 Managing the toner cartridge HP toner cartridges HP policy on non-HPtoner cartridges Toner cartridge storage Toner cartridge life expectancy Recycling toner cartridges Redistributing toner Changing the toner cartridge 8 Troubleshooting the printer Pages did not print Pages printed; however Printer light patterns Page Error messages on screen Page Paper handling problems Printed page is different than what appeared on screen Page Improving print quality Page Correcting print defects Page Page Cleaning the printer Cleaning the toner cartridge area Cleaning the printer paper path Clearing printer paper jams Removing a jammed page Page Paper jam: removing torn pieces of paper Changing the pickup roller Page Cleaning the pickup roller Resetting the printer Page 9 Troubleshooting the Copier/Scanner Scanning problems Copying problems The scanner did nothing Page No preview appeared on screen Scanned image is of poor quality Part of the image did not scan or is missing text The text cannot be edited The scan takes too long Error messages appear on the screen No copy came out or the scanner did nothing Copies are blank, missing images, or faded Improving scan/copy quality Preventative steps Page Correcting scan/copy defects Page Calibrating the scanner Accessing the Calibration utility Cleaning the scanner Clearing scanner jams Clearing jams Clearing hard-to-reachjams Removing the scanner 10 Service and support Availability Obtaining hardware service Guidelines for repacking the printer Guidelines for repacking the scanner Service information form HP Support Customer Support and product repair assistance (U.S. and Canada) European Customer Support Center Page Page Online services Obtaining software utilities and electronic information HP direct ordering for accessories or supplies HP Support Assistant compact disc HP service information HP SupportPack HP FIRST Page Worldwide sales and service offices Page Page Page Page A Printer specifications Specifications Page Page Environmental Product Stewardship Program Protecting the Environment Page Material safety data sheet Regulatory statements Declaration of Conformity Laser safety statement Canadian DOC regulations Korean EMI statement Laser statement for Finland B Scannerspecifications Specifications Page Page Page Environmental product stewardship Regulatory statements Page Page Page C Paper specifications Printer paper specifications Supported paper sizes (printer) Guidelines for using paper Labels Transparencies Envelopes Page Card stock and heavy media Page D Memory (DIMMs) Installing DIMMs (memory) Page Test DIMM installation Removing DIMMs Page E Warrantylicensing and Hewlett-Packardsoftware license agreement Page Hewlett-Packardlimited warranty statement Page Limited warranty for toner cartridge life Page Page Accessories and ordering information Page Page Page G Scanner resolution and gray scale Overview Resolution and gray-scaleguidelines Resolution Gray scale Page Index

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