Occasionally, paper becomes jammed during a print job. Some of the causes include the following:
●The paper input trays are loaded improperly or overfilled. See “Loading paper into the printer.”
●The paper output path is changed during rather than before a print job.
●Media that does not meet HP specifications is used. See “Printer paper specifications.”
Note | Always remove all paper from the paper input tray and straighten |
| the stack when new paper is added. This helps prevent multiple |
| sheets of paper from feeding through the printer at one time and |
| reduces paper jams. See the sticker which you placed on the printer |
| while setting up the hardware. |
| You will be notified of a paper jam by an error in the software and the |
| |
| printer control panel lights. See “Printer light patterns.” |
| Typical paper jam locations |
● Toner cartridge area: See “Removing a jammed page.”
● Paper input tray areas: If the page is still sticking out of the
| paper input tray, pull the page from the paper input tray until it is |
| fully removed. If the page cannot be removed in this way, see |
| |
| ● Paper output paths: If the page is sticking out of the paper |
| output bin or path, pull it until it is fully removed. If the page |
| cannot be removed in this way, see “Removing a jammed page.” |
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Note | Loose toner may remain in the printer after a paper jam. This will clear |
| after a few sheets have printed. |
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82 Chapter 8 Troubleshooting the printer | EN |