9 Troubleshooting the Copier/Scanner

Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Scanning problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Copying problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 The scanner did nothing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 No preview appeared on screen . . . . . . . . . . . . . . . . . . . . . . .95 Scanned image is of poor quality . . . . . . . . . . . . . . . . . . . . . .96 Part of the image did not scan or is missing text . . . . . . . . . .97 The text cannot be edited . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 The scan takes too long . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Error messages appear on the screen . . . . . . . . . . . . . . . . .100 No copy came out or the scanner did nothing . . . . . . . . . . .101 Copies are blank, missing images, or faded . . . . . . . . . . . . .102

Improving scan/copy quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Preventative steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Correcting scan/copy defects . . . . . . . . . . . . . . . . . . . . . . . .105 Calibrating the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Accessing the Calibration utility . . . . . . . . . . . . . . . . . . . . . .107 Cleaning the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Clearing scanner jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Clearing hard-to-reach jams . . . . . . . . . . . . . . . . . . . . . . . . .111 Removing the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

10 Service and support

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114 Obtaining hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . .114 Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . .115 Guidelines for repacking the scanner . . . . . . . . . . . . . . . . . . . . .116 Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 HP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Customer Support and product repair assistance

(U.S. and Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 European Customer Support Center . . . . . . . . . . . . . . . . . .119 Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 Obtaining software utilities and electronic information . . . . .123 HP direct ordering for accessories or supplies . . . . . . . . . . .124 HP Support Assistant compact disc . . . . . . . . . . . . . . . . . . .124 HP service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . .126

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1100A specifications

The HP 1100 and 1100A are pivotal laser printers developed by Hewlett-Packard in the early 1990s, marking significant advancements in printing technology of their time. Since their introduction, these models have garnered a reputation for reliability and efficiency, making them a staple in many offices.

One of the standout features of the HP 1100 series is its fast printing speed. The printers can produce up to 12 pages per minute, which was an impressive feat at the time of their release. This speed significantly reduced waiting times, allowing users to handle large-volume printing jobs with ease. Furthermore, the printers support a variety of media types, including letterhead, envelopes, and labels, enhancing versatility in print applications.

The HP 1100 and 1100A utilize laser technology, which ensures sharp and high-quality prints. The printers have a native resolution of 600 x 600 dots per inch (DPI), enabling crisp text and detailed graphics. This high-resolution output made the models particularly favored for producing professional documents and presentations.

Another key characteristic is the generous memory capacity. The HP 1100 typically comes with 2 MB of standard RAM, which is expandable, allowing for improved performance in handling complex print jobs. Users can adjust the memory according to their requirements, resulting in better efficiency, particularly in environments that demand high-volume printing.

The HP 1100 series also showcases a straightforward and user-friendly operation. The built-in control panel simplifies the printing process, allowing users to manage jobs intuitively. Additionally, with the inclusion of parallel and later USB connectivity options, integration with various computer systems was seamless, ensuring compatibility with existing office infrastructure.

Energy efficiency is another aspect worth noting, as the printers are designed to consume minimal power when idle, aligning with the growing demand for eco-friendly solutions.

Overall, the HP 1100 and 1100A stand out for their robust construction, high-speed performance, exceptional print quality, and user-friendly features, making them a trusted choice for small to medium-sized businesses in need of dependable printing solutions. Their impact on the printing landscape during the 1990s continues to be felt today, as they paved the way for subsequent generations of laser printers.
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