Troubleshooting

Troubleshooting a Failure During Power-On or Reset Self-Test

Troubleshooting a Failure During Power-On or Reset Self-Test

Router Self-Test LED On, Fault LED On

If, at the end of the self-test run after a power-on or reset, the Router Self-test and Fault LEDs remain on, a message like the following appears on the console. (If a console was not connected when the self-test was run, connect a console and power-on or reset again.)

Error number Error message

Error procedure

7, MK5025 Test

ERROR: MK5025 failed interrupt test, errcode = 00000001

SELFTEST FAILURE

A hardware problem was detected while running selftest. To enter the selftest monitor, press ‘s‘. To attempt to load operating code, press any other key.

If no key is pressed after 10 seconds, an attempt will be made to load operating code.

If a qualified support person is available to operate the self-test monitor, press [s ] to enter the self-test monitor. Otherwise, press [Enter] or wait 10 seconds to start an attempt to load the router’s operating code.

If the router boots (that is, if the router’s Copyright and Main Menu screens appear), you may continue router operation. However, you should record the error number and message and then call for service from your HP dealer or service provider. It may be necessary to download new operating code to the router.

If the router module does not boot, record the failure information and call for service from your HP dealer or service provider. It may be necessary to replace the router module.

Troubleshooting 4

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