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IBM EasyCoder 3400e user manual Troubleshooting

Models: EasyCoder 3400e

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Troubleshooting

Page 63

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IBM EasyCoder 3400e user manual Troubleshooting

Contents

User’s Manual EasyCoder 3400e Bar Code Label PrinterIntermec Technologies Corporation 6001 36th Avenue West P.O. Box Everett, WA U.S. service and technical supportCanadian service and technical support Outside U.S. and Canada Contact your local Intermec service supplierPreparing the Printer for Installation ContentsOperating the Printer ContentsInspecting the Printer Tools for Cleaning the Printer TroubleshootingMaintaining the Printer Loading Thermal Transfer Ribbon Setting the Media Sensitivity NumberUsing the Printer Memory Efficiently Using Test and Service ModeSpecifications Contents Adjusting the Label Mark SensorEasyCoder 3400e Bar Code Label Printer User’s Manual Character SetsCommunications Reference Bar Code Symbologies Supported A-8Contents D G IFull ASCII Table Glossary IndexPage Before You Begin Warranty InformationSafety Summary Before You BeginConseil Warnings and CautionsEasyCoder 3400e Bar Code Label Printer User’s Manual AvertissementFor Information On About This ManualWhat You Will Find in This Manual Before You BeginConventions Terms and ConventionsEasyCoder 3400e Bar Code Label Printer User’s Manual TermsOther Intermec Manuals Before You Beginxiii Page Getting Started Page Getting to Know Your Printer EasyCoder 3400e Bar Code Label Printer User’s Manual Front View Back ViewOptional I/O Preparing the Printer for Installation Plugging In the PrinterTo plug in the printer Opening the Printer EasyCoder 3400e Bar Code Label Printer User’s ManualTo open the printer To load media for fanfold printing Loading Media for Fanfold PrintingHead lift lever Media access slot Fanfold mediaEasyCoder 3400e Bar Code Label Printer User’s Manual Loading Media for Fanfold PrintingPrinting the Hardware Configuration Test Label To print the hardware configuration test labelHardware Configuration Test Label EasyCoder 3400e Bar Code Label Printer User’s Manual Connecting the Printer to Your SystemWhat the Hardware Configuration Test Label Tells You If a Hardware Configuration Test Label Does Not PrintTo connect your printer to a PC serial port Connecting Your Printer to a PCConnecting the Printer to a PC Serial Port Use Intermec Cable Part NumberTo connect your printer to a PC parallel port Connecting Your Printer to a NetworkConnecting the Printer to a PC Parallel Port EasyCoder 3400e Bar Code Label Printer User’s ManualConnecting the Printer to an AS/400 Connecting Your Printer to a Network1-13 1-14 Connecting the Printer to a MainframeCabling in Noisy Electrical Environments EasyCoder 3400e Bar Code Label Printer User’s ManualParameter Configuring the Serial Port for CommunicationsTo configure the printer serial port DIP Switch Setting DescriptionsEasyCoder 3400e Bar Code Label Printer User’s Manual DIP Switch SettingsTop Bank Switch Number Bottom Bank Switch NumberVerifying Printer Communications With Your System To verify communications with your system1-17 1-18 Example of Using DOS to Verify Printer Communications1. At the DOS prompt, type this command and press Enter EasyCoder 3400e Bar Code Label Printer User’s ManualOperating the Printer Page Understanding the Front Panel Learning How to Operate the PrinterEasyCoder 3400e Bar Code Label Printer User’s Manual Understanding the Front Panel LEDsWhat to Do Using the Feed/Pause ButtonPrinter Mode You Want ToTo load the media Loading Media Into the PrinterLoading Roll Media for Straight-Through Printing EasyCoder 3400e Bar Code Label Printer User’s ManualLoading Roll Media for Straight-Through Printing Loading Media for Self-Strip Printing EasyCoder 3400e Bar Code Label Printer User’s ManualTo load self-strip media Self-strip assist roller Loading Media for Self-Strip Printing2-10 Loading Thermal Transfer RibbonEasyCoder 3400e Bar Code Label Printer User’s Manual To load thermal transfer ribbon2-11 Loading Thermal Transfer RibbonSetting the Media Sensitivity Number EasyCoder 3400e Bar Code Label Printer User’s Manual2-12 Media or Ribbon Setting the MSN for Intermec Media and RibbonTo print a software configuration label SensitivityEasyCoder 3400e Bar Code Label Printer User’s Manual Setting the MSN for Other Media and Ribbon3400e Printer Direct Thermal Media Sensitivity Settings SettingNumbers SettingMaximum SensitivityCommunicating With the Printer Using the PrintSet SoftwareUsing Third-Party Software Using Intermec Printer Language IPL Commands2-17 0123456789Printing a Test Label To print the test labelPage Maintaining the Printer Page Inspecting the Printer Tools for Cleaning the PrinterPrinter Component Maintenance ScheduleMaintenance Period EasyCoder 3400e Bar Code Label Printer User’s ManualLocating the Printer Parts You Need to Maintain AvertissementPinch roller Conseil Cleaning the PrintheadTo clean the printhead EasyCoder 3400e Bar Code Label Printer User’s ManualCleaning the Printhead Cleaning the Printer CoversCleaning the Drive Roller and Tear Bar To clean the drive roller and tear barEasyCoder 3400e Bar Code Label Printer User’s Manual To clean the media guides and media path Cleaning the Media Guides and Media Path3-10 Cleaning the Label SensorsTo clean the label sensors EasyCoder 3400e Bar Code Label Printer User’s ManualMaintaining the Printer Cleaning the Label SensorsUpper media guide underside Cleaning brush Lower media guide 3-11Page Troubleshooting Page Symptom Troubleshooting ChecklistPrinter Operation Problems TroubleshootingEasyCoder 3400e Bar Code Label Printer User’s Manual Printer Operation Problems continuedSymptom SolutionSymptom Print Quality ProblemsTroubleshooting Printer Operation Problems continued SymptomEasyCoder 3400e Bar Code Label Printer User’s Manual Print Quality Problems continuedSymptom SolutionSolution Communication Problems and Preventing Data LossTroubleshooting Print Quality Problems continued SymptomEasyCoder 3400e Bar Code Label Printer User’s Manual To check for communication problemsOptimizing Printer Performance Page Correcting Uneven Print Quality Optimizing and Maintaining Print QualityEasyCoder 3400e Bar Code Label Printer User’s Manual To adjust the bias adjust screwA R E E R ATo adjust the print darkness Adjusting the Print DarknessAdjusting the Label Mark Sensor To adjust the label mark sensorEasyCoder 3400e Bar Code Label Printer User’s Manual Adjusting the Label Mark Sensor Optimizing Printer PerformancePlaten roller EasyCoder 3400e Bar Code Label Printer User’s Manual Using the Printer Memory EfficientlyHow Is the Printer Storage Memory Used? Making the Most of Your MemoryWhat Is an Image Band? How the Image Bands Command WorksIncreasing Throughput 5-10 Optimizing Print Speed and Image Band SettingEasyCoder 3400e Bar Code Label Printer User’s Manual To optimize the number of image bands for your print speedUsing Test and Service Mode Page Using Test and Service Mode Procedures To enter Test and Service modeTo exit Test and Service mode Top Bank Test and Service DIP Switch SettingsDefault settings are noted with an EasyCoder 3400e Bar Code Label Printer User’s ManualTo print a test label Using Data Line PrintPrinting Test Labels To enter Data Line Print modeEasyCoder 3400e Bar Code Label Printer User’s Manual Setting Configuration Commands in Test and Service ModeResetting the Memory on Your Printer To use memory resetConfiguration DIP Switch Settings Setting the Number of Dot Increments3XXXU.047 Dot Increments DIP Switch SettingsEasyCoder 3400e Bar Code Label Printer User’s Manual Bottom BankTo set the number of dot increments Adjusting the Label Rest Point6-10 To adjust the label rest pointSwitch settings for retracting label EasyCoder 3400e Bar Code Label Printer User’s ManualDescription Setting Emulation ModeTo set the printer to Emulation mode using DIP switches Setting6-12 Using Forms AdjustFORMAT EasyCoder 3400e Bar Code Label Printer User’s ManualX Forms Adjust To set the X forms adjust6-13 6-14 Y Forms AdjustTo set the Y forms adjust EasyCoder 3400e Bar Code Label Printer User’s ManualSpecifications Page Electrical Requirements Printer SpecificationsSpecifications Dimensions no options installedPrinting Speed Printhead 200 dpiPrinthead 400 dpi RibbonDescription MediaSpecifications A NumberEasyLAN 10i Interface Printer OptionsCommunication Interface FinishersDirection SpecificationsSignal ReturnSee the IPL Programming Reference Manual for a complete list Bar Code Symbologies SupportedEasyCoder 3400e Bar Code Label Printer User’s Manual HIBCSpecifications A 2D Symbologies2D Stacked Symbologies 2D Matrix SymbologiesData Matrix Data Matrix is a 2D matrix symbology which is made up of square modules arranged within a perimeter finder pattern. The finder pattern is a perimeter to the data region and is one module wide. Two adjacent sides are solid dark lines. These lines are used to define physical size, orientation, and symbol distortion EasyCoder 3400e Bar Code Label Printer User’s ManualA-10 Character Sets Page Advanced Character Table International Character SetsEmulation Mode Character Table IBM Translation Character TableEasyCoder 3400e Bar Code Label Printer User’s Manual Code Page 850 Character Table Characters in Fonts Extended Character SetsEasyCoder 3400e Bar Code Label Printer User’s Manual 10 x 14 Standard20 point Characters in Fonts c208 point 12 point44XXU.071 EasyCoder 3400e Bar Code Label Printer User’s ManualCharacters in Font OCR A44XXU.072 Characters in FontCharacter Sets OCR B SizePage Communications Reference Page Character Communication ProtocolsIntermec Standard Protocol Printer StatusEasyCoder 3400e Bar Code Label Printer User’s Manual XON/XOFF Protocol Software and Hardware Flow ControlUser-Defined Protocol Polling Mode DXON/XOFF, No Status Protocol Multi-Drop ProtocolProtocol Affected Note Please use caution when replacing control characters with printable characters. You cannot replace one control character with more than one printable characterEasyCoder 3400e Bar Code Label Printer User’s Manual CharacterRS-232 Serial Interface Communications InterfacesHost Requirements Communications BoundariesInterface RS-422 Serial InterfaceRS-485 Serial Interface EasyCoder 3400e Bar Code Label Printer User’s Manual3XXXU.010 RS-232 Null Modem Cable for PC/XT Part NumberRS-232 Null Modem Cable for PC/AT Part Number Communications ReferenceCHASSIS GROUND EasyCoder 3400e Bar Code Label Printer User’s ManualRS-422 Intermec Pin Assignments C-10C-11 Printer Serial PortPage Full ASCII Table Page Hex1 Full ASCII TableFull ASCII Table Binary0Hex1 EasyCoder 3400e Bar Code Label Printer User’s ManualFull ASCII Table continued Binary0Character Full ASCII Control Characters TableFull ASCII Table ControlPage Glossary Page backing configurationData Line Print mode Glossary G ASCIIFeed/Pause Emulation modeEasyCoder 3400e Bar Code Label Printer User’s Manual density direct thermalimage bands Glossary G graphicHIBC human-readableMulti-Drop protocol EasyCoder 3400e Bar Code Label Printer User’s Manual marginmedia mnemonic codeprinthead Polling Mode D protocolGlossary G point size print speedself-strip symbologyEasyCoder 3400e Bar Code Label Printer User’s Manual scan selective transfervariable data field Glossary G UPCUser-Defined Characters UDC User-Defined Fonts UDFPage Index Page Index NumbersEasyCoder 3400e Bar Code Label Printer User’s Manual Index EasyCoder 3400e Bar Code Label Printer User’s Manual Index