Troubleshooting 4
This chapter provides some hints for troubleshooting error messages that the printer sends to the host and problems you may experience with the printer.
Troubleshooting Checklist
Even though Intermec designed your printer to operate under harsh conditions, you may still encounter a printer operation, print quality, or communication problem at some time. You can easily fix most of the errors you encounter and consequently not delay operation of the printer for very long.
To troubleshoot your printer
1.First try cleaning the printer components and checking all of the connections. See Chapter 3, “Maintaining the Printer,” for details.
2.If cleaning the printer and checking the connections does not solve the problem, use the following tables to locate the symptom. Follow the solution in the table to fix your problem.
If you receive an error message, refer to the IPL Programming Reference Manual (Intermec Part No. 066396) for a complete list of error messages and their solutions.
If the problem persists, contact your Intermec Customer Service Representative
Printer Operation Problems
If your printer is not operating correctly, try locating the problem in the table below:
Symptom | Possible Causes | Solution |
No power or loss of power.
You have damaged or disconnected the AC power cable.
Make sure you have plugged the power cable into both the printer and an outlet or power strip. Replace the cable if damaged.
Printer circuit breaker tripped. | Turn the printer off, then back on again. |
Labels stop feeding | Printer is out of media. |
through the printer. |
|
| You have loaded the label stock |
| incorrectly. |
Load new media. Refer to Chapter 1, “Getting Started,” or Chapter 2, “Operating the Printer.”
Check the media path. See Chapter 1, “Getting Started,” or Chapter 2, ”Operating the Printer.”
