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HP 5535 A9J44A1H3, 5530 A9J40A#B1H manual To print a diagnostics page from the printer display

Models: 5530 A9J40A#B1H

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To print a diagnostics page from the printer display

To print a diagnostics page from the printer display

a.From the Home screen on the printer display, select Tools.

NOTE: If you do not see the Home screen, press the Back button until you can see it.

b.From the Tools menu on the printer display, select Print Quality Report. Follow the on- screen instructions.

6.Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the color and black boxes.

To clean the cartridges from the printer software

a.Load letter or A4 unused plain white paper into the paper tray.

b.Depending on your operating system, do one of the following to open the printer software:

●Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, and then click the icon with the printer's name.

●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 5530 series, and then click HP ENVY 5530 series.

c.In the printer software, click Print & Scan and then click Maintain Your Printer to access the Printer Toolbox.

d.Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions.

To clean the cartridges from the printer display

a.From the Home screen on the printer display, select Tools.

NOTE: If you do not see the Home screen, press the Back button until you can see it.

b.From the Tools menu on the printer display, select Clean Printhead. Follow the on-screen instructions.

If the above solutions do not resolve the problem, click here for more online troubleshooting.

72 Chapter 9 Solve a problem

ENWW

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HP 5535 A9J44A1H3 To print a diagnostics page from the printer display, To clean the cartridges from the printer software

Contents

HP ENVY 5530 e-All-in-One series Page Table of contents ENWW9 Solve a problem Work with cartridgesConnectivity Appendix A Technical informationUse Web Services on page Copy and scan on page Technical information on page Solve a problem on page1 HP ENVY 5530 e-All-in-One series Help Get to know the HP ENVY 5530 series on page Print on page2 Chapter 1 HP ENVY 5530 e-All-in-One series Help ENWW2 Get to know the HP ENVY 5530 series Printer parts Control panel and status lights Auto-OffPrinter parts Description Power connection. Use only the power cord supplied by HPRear USB port Control panel and status lights Figure 2-5 ePrint button To change the Auto-Off setting Auto-OffPrint with HP wireless direct Tips for print success Print using the maximum dpi3 Print Print photos Print documents Print envelopes Print Quick FormsLoad photo paper Print photosPrint photos from a memory card To print a photo on photo paper Print documents Load paperTo print a document To print on both sides of the pagePage Load envelopes Print envelopesTo print an envelope Print Quick Forms To print Quick FormsPrint with HP wireless direct Print from a wireless-capable mobile devicePrint from a wireless-capable mobile device Print from a wireless-capable computerPrint from a wireless-capable computer b. Select Connect New PrinterPrinter settings tips Tips for print successTips for printing from a computer Tips for ink and paperENWW You can print your document on both sides of the paperTips for print success Print using the maximum dpi To print in Maximum dpi mode4 Paper basics Recommended papers for printing Load media Order HP Paper SuppliesRecommended papers for printing ColorLokPhoto printing HP Premium Plus Photo PaperEveryday printing HP Bright White Inkjet PaperHP Printing Paper HP Office PaperLoad media Load small-size paperLoad full-size paper Push the paper tray back in, and then open the paper tray extender2. Load paper ENWWSlide the paper forward until it stops Push the paper tray back in, and then open the paper tray extenderLoad envelopes 26 Chapter 4 Paper basics2. Load envelopes Slide a stack of envelopes inward until it stopsPush the paper tray back in, and then open the paper tray extender ENWWOrder HP Paper Supplies ePrint from anywhere Use HP Print Apps Use the HP Connected website 5 Use Web ServicesTips for using Web Services ePrint from anywhere To ePrint a document from anywhereClick here to go online for more information ENWWUse HP Print Apps ENWW Use the HP Connected websiteUse the HP Connected website Tips for using Web Services Tips for printing apps and using HP ePrintCopy documents Scan to a computer or memory card 6 Copy and scanTips for copy and scan success Copy documents Make a 1-sided copyTouch Black or Color Make a 2-sided copyTouch Black or Color Prepare the scan Scan to a computer or memory cardScan to a computer or memory card from the printer display Scan from your computer Tips for copy and scan success 42 Chapter 6 Copy and scan ENWWCartridge warranty information Tips for working with cartridges 7 Work with cartridgesCheck the estimated ink levels Order ink supplies Replace the cartridges Use single-cartridge modeCheck the estimated ink levels To check the ink levels from the control panelTo check the ink levels from the printer software ENVY 5530 series HP ENVY 5530 seriesLocate the cartridge number on the printer Order ink suppliesLocate the cartridge number in the printer software Replace the cartridges To replace the cartridgesRelated topics Order ink supplies on page48 Chapter 7 Work with cartridges Tips for working with cartridges on pageENWW Use single-cartridge mode Exit single-cartridge modeCartridge warranty information Tips for working with cartridges 52 Chapter 7 Work with cartridges ENWWWi-Fi Protected Setup WPS - requires WPS router Traditional wireless connection requires routerConnect wirelessly to the printer without a router Change from a USB connection to a wireless networkPush Button PBC method Wi-Fi Protected Setup WPS - requires WPS routerPIN method Traditional wireless connection requires router To connect the product with the Wireless Setup Wizard2. Start Wireless Setup Wizard b. Touch Wireless Setup WizardChange network settings 2. Select Printer Setup & Software2. Touch Advanced Settings Connect wirelessly to the printer without a router To connect wirelessly to the printer without a routerb. If Wireless Direct displays Off, touch Settings c. Touch Wireless Direct, touch On No Security or On With SecurityChange from a USB connection to a wireless network Change from a USB connection to a wireless network2. Select Printer Setup & Software Tips for setting up and using a networked printer Open the embedded Web server via Wireless Direct Advanced printer management tools for networked printersTo open the embedded Web server About cookiesRemembering the EWS browser language setting Personalizing the EWS Home pageENWW Advanced printer management tools for networked printers62 Chapter 8 Connectivity ENWW9 Solve a problem Clear paper jam Clear carriage jam Clean ink smearImprove print quality Ink cartridge problem Unable to print Solve print problem Solve copy and scan problemClear paper jam To clear a paper jam from the paper pathTo clear a paper jam from the duplexer 5. Close the cartridge access door 6. Try printing again1. Open the cartridge access door 2. Open the paper path cover Clear a paper jam from the duplexerTo clear a paper jam from the paper tray To clear a paper jam from print zonePrevent paper jams Clear carriage jam Click here to go online for more informationClean ink smear To clean ink smear from the printer displayTo improve print quality Improve print qualityTo align the cartridges from the printer software To print a diagnostics page from the printer software To align the cartridges from the printer displayTo clean the cartridges from the printer software To print a diagnostics page from the printer displayTo clean the cartridges from the printer display Ink cartridge problem To clean cartridge contacts5. Wipe only the contacts with a damp lint-free cloth Click here to go online for more informationResolve print issues To verify that the printer is set as the default printerUnable to print Take me to the HP Print and Scan Doctor download pageTo restart the print spooler WindowsWindows Vista Windowsii. Click Manage, and then click Services and Applications To check the power connection and reset the printerWindows XP To clear the print queuePower connection to the printer Connection to a power outletSolve print problem Click here to go online for more informationSolve copy and scan problem Solve networking problem To check network configuration or print wireless test reportCartridge errors Windows software Cartridge supply upgradeCheck cartridge access door Cartridge supply upgrade Check cartridge access doorInk cartridge problem Older generation cartridgesPrinter failure Resolve printer failureAdditional warranty options If you have a problem, follow these stepsHP support Register printerAdditional warranty options Phone support periodPlacing a call Support phone numbers86 Chapter 9 Solve a problem ENWWA Technical information Hewlett-Packard Company notices SpecificationsEnvironmental product stewardship program Regulatory notices Hewlett-Packard Company notices Specifications Environmental specificationsPrint specifications Scan specificationsCopy specifications Print resolutionCartridge yield Table A-1 Print resolutionEco-Tips Paper use Plastics Material safety data sheets Power consumption Disposal of waste equipment by usersEnvironmental product stewardship program Eco-TipsMaterial safety data sheets Power consumptionRecycling program HP inkjet supplies recycling programChemical substances Toxic and hazardous substance table ChinaRestriction of hazardous substance Ukraine Restriction of hazardous substance India Sleep mode2. Touch Preferences To set the Sleep mode time4. Touch After 5 minutes or After 10 minutes, or After 15 minutes Notice to users in Japan about the power cord Declaration of conformity Regulatory wireless statementsRegulatory notices Regulatory model identification numberNotice to users in Japan about the power cord FCC statement VCCI Class B compliance statement for users in Japan96 Appendix A Technical information ENWWNotice to users in Korea Notice to users in Germany Noise emission statement for Germany European Union Regulatory NoticeProducts with wireless LAN devices FranceDeclaration of conformity Regulatory wireless statements Notice to users in Taiwan Wireless notice to users in JapanExposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Mexico100 Appendix A Technical information Exposure to radio frequency radiation Notice to users in BrazilENWW ENWW Notice to users in Canada Notice to users in MexicoRegulatory notices 102 Appendix A Technical information Notice to users in Taiwan Wireless notice to users in JapanENWW Index E environmentN network P paper