Solve copy and scan problem

HP provides a Scan Diagnostic Utility (Windows only) that can help solve many common “Unable to scan” issues. From the Start menu on your computer, click All Programs, and then click HP. Under HP ENVY 5530 e-All-in-One series, click HP ENVY 5530 e-All-in-One series, click the Help button, and then double-click HP Print and Scan Doctor.

Learn more about how to solve scan issues. Click here to go online for more information. Learn how to solve copy issues. Click here to go online for more information.

80 Chapter 9 Solve a problem

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HP 5535 A9J44A1H3, 5530 A9J40A#B1H manual Solve copy and scan problem

Contents

HP ENVY 5530 e-All-in-One series Page Table of contents ENWW 9 Solve a problem Work with cartridgesConnectivity Appendix A Technical information Use Web Services on page Copy and scan on page Technical information on page Solve a problem on page1 HP ENVY 5530 e-All-in-One series Help Get to know the HP ENVY 5530 series on page Print on page 2 Chapter 1 HP ENVY 5530 e-All-in-One series Help 2 Get to know the HP ENVY 5530 series Printer parts Control panel and status lights Auto-Off Printer parts Power connection. Use only the power cord supplied by HP DescriptionRear USB port Control panel and status lights Figure 2-5 ePrint button To change the Auto-Off setting Auto-Off Print with HP wireless direct Tips for print success Print using the maximum dpi3 Print Print photos Print documents Print envelopes Print Quick Forms Print photos Load photo paperPrint photos from a memory card To print a photo on photo paper Print documents Load paperTo print a document To print on both sides of the pagePage Print envelopes Load envelopesTo print an envelope Print Quick Forms To print Quick Forms Print with HP wireless direct Print from a wireless-capable mobile devicePrint from a wireless-capable mobile device Print from a wireless-capable computer Print from a wireless-capable computer b. Select Connect New Printer Printer settings tips Tips for print successTips for printing from a computer Tips for ink and paper You can print your document on both sides of the paper Tips for print success Print using the maximum dpi To print in Maximum dpi mode 4 Paper basics Recommended papers for printing Load media Order HP Paper Supplies Recommended papers for printing ColorLokPhoto printing HP Premium Plus Photo Paper Everyday printing HP Bright White Inkjet PaperHP Printing Paper HP Office Paper Load media Load small-size paper Load full-size paper Push the paper tray back in, and then open the paper tray extenderLoad media Slide the paper forward until it stops 26 Chapter 4 Paper basics 2. Load envelopes Slide a stack of envelopes inward until it stops Order HP Paper Supplies 5 Use Web Services ePrint from anywhere Use HP Print Apps Use the HP Connected websiteTips for using Web Services ePrint from anywhere To ePrint a document from anywhere Click here to go online for more information Use HP Print Apps Use the HP Connected website Use the HP Connected website Tips for using Web Services Tips for printing apps and using HP ePrint 6 Copy and scan Copy documents Scan to a computer or memory cardTips for copy and scan success Copy documents Make a 1-sided copy Touch Black or Color Make a 2-sided copy Touch Black or Color Scan to a computer or memory card Prepare the scanScan to a computer or memory card from the printer display Scan from your computer Tips for copy and scan success 42 Chapter 6 Copy and scan Cartridge warranty information Tips for working with cartridges 7 Work with cartridgesCheck the estimated ink levels Order ink supplies Replace the cartridges Use single-cartridge mode Check the estimated ink levels To check the ink levels from the control panelTo check the ink levels from the printer software ENVY 5530 series HP ENVY 5530 series Order ink supplies Locate the cartridge number on the printerLocate the cartridge number in the printer software Replace the cartridges To replace the cartridges Related topics Order ink supplies on page Tips for working with cartridges on page 48 Chapter 7 Work with cartridges Use single-cartridge mode Exit single-cartridge mode Cartridge warranty information Tips for working with cartridges 52 Chapter 7 Work with cartridges Wi-Fi Protected Setup WPS - requires WPS router Traditional wireless connection requires routerConnect wirelessly to the printer without a router Change from a USB connection to a wireless network Wi-Fi Protected Setup WPS - requires WPS router Push Button PBC methodPIN method Traditional wireless connection requires router To connect the product with the Wireless Setup Wizard2. Start Wireless Setup Wizard b. Touch Wireless Setup Wizard 2. Select Printer Setup & Software Change network settings2. Touch Advanced Settings Connect wirelessly to the printer without a router To connect wirelessly to the printer without a routerb. If Wireless Direct displays Off, touch Settings c. Touch Wireless Direct, touch On No Security or On With Security Change from a USB connection to a wireless network Change from a USB connection to a wireless network Tips for setting up and using a networked printer Open the embedded Web server via Wireless Direct Advanced printer management tools for networked printersTo open the embedded Web server About cookies Remembering the EWS browser language setting Personalizing the EWS Home page 62 Chapter 8 Connectivity 9 Solve a problem Clear paper jam Clear carriage jam Clean ink smearImprove print quality Ink cartridge problem Unable to print Solve print problem Solve copy and scan problem Clear paper jam To clear a paper jam from the paper path To clear a paper jam from the duplexer 5. Close the cartridge access door 6. Try printing againClear a paper jam from the duplexer To clear a paper jam from the paper tray To clear a paper jam from print zone Prevent paper jams Clear carriage jam Clean ink smear To clean ink smear from the printer display Improve print quality To improve print qualityTo align the cartridges from the printer software To print a diagnostics page from the printer software To align the cartridges from the printer display To print a diagnostics page from the printer display To clean the cartridges from the printer softwareTo clean the cartridges from the printer display Ink cartridge problem To clean cartridge contacts 5. Wipe only the contacts with a damp lint-free cloth Resolve print issues To verify that the printer is set as the default printerUnable to print Take me to the HP Print and Scan Doctor download page To restart the print spooler WindowsWindows Vista ii. Click Manage, and then click Services and Applications To check the power connection and reset the printerWindows XP To clear the print queue Power connection to the printer Connection to a power outlet Solve print problem Solve copy and scan problem Solve networking problem To check network configuration or print wireless test report Cartridge errors Windows software Cartridge supply upgradeCheck cartridge access door Cartridge supply upgrade Check cartridge access door Ink cartridge problem Older generation cartridgesPrinter failure Resolve printer failure Additional warranty options If you have a problem, follow these stepsHP support Register printer Additional warranty options Phone support periodPlacing a call Support phone numbers 86 Chapter 9 Solve a problem Hewlett-Packard Company notices Specifications A Technical informationEnvironmental product stewardship program Regulatory notices Hewlett-Packard Company notices Specifications Environmental specificationsPrint specifications Scan specifications Copy specifications Print resolutionCartridge yield Table A-1 Print resolution Eco-Tips Paper use Plastics Material safety data sheets Power consumption Disposal of waste equipment by usersEnvironmental product stewardship program Eco-Tips Material safety data sheets Power consumptionRecycling program HP inkjet supplies recycling program Chemical substances Toxic and hazardous substance table ChinaRestriction of hazardous substance Ukraine Restriction of hazardous substance India Sleep mode To set the Sleep mode time 2. Touch Preferences4. Touch After 5 minutes or After 10 minutes, or After 15 minutes Notice to users in Japan about the power cord Declaration of conformity Regulatory wireless statementsRegulatory notices Regulatory model identification number Notice to users in Japan about the power cord FCC statement VCCI Class B compliance statement for users in Japan96 Appendix A Technical information Notice to users in Korea Notice to users in Germany Noise emission statement for Germany European Union Regulatory Notice Products with wireless LAN devices France Declaration of conformity Regulatory wireless statements Notice to users in Taiwan Wireless notice to users in JapanExposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Mexico Exposure to radio frequency radiation Notice to users in Brazil 100 Appendix A Technical information Notice to users in Canada Notice to users in Mexico Notice to users in Taiwan Wireless notice to users in Japan 102 Appendix A Technical information Index E environmentN network P paper