Chapter 9 Troubleshooting 133

Restoring Factory Defaults

In some cases, such as when your hp Jornada does not respond after being reset or when you forget your password, you may need to restore your hp Jornada to the factory default settings. This erases all data not stored in the hp safe store folder or on a CompactFlash memory card. All information you have entered in RAM, including all files, system settings, and programs you have installed, may be erased.

To ensure the safety of your information should it be necessary to restore the factory defaults, you should regularly back up your data to your desktop PC (using ActiveSync), to a CompactFlash card (using the hp backup application), or to the hp safe store folder (using the hp emergency backup application). For more information on backing up data, see “Backing Up and Restoring Data” in chapter 6.

Restoring the factory default settings erases all files, programs, and data stored in RAM. You can restore data from a backup file saved on your desktop computer, on a CompactFlash card, or in the hp safe store folder. (For more information, see “Backing Up and Restoring Data” in chapter 6, or ActiveSync Help on your desktop computer.)

To restore the factory defaults

1.Disconnect all cables, including the ac adapter, from your hp Jornada.

2.Remove the backup battery. Use the stylus to hold the backup battery lock in the OPEN position, and then slide out the backup battery tray.

3.Remove the main battery.

4.Wait at least 5 minutes, and then reinstall the main battery, reinstall the backup battery, and reconnect the ac adapter. (For more information, see “Using Your hp Jornada for the First Time” in chapter 2.)

5.Your hp Jornada should turn on automatically and display the Welcome Wizard.

6.If you have enabled hp emergency backup, you will be prompted to restore your PIM databases from the hp safe store folder.