Cradle Connection Problems | HP 568, 567, 564 guide

140 hp Jornada 560 series personal digital assistant User’s Guide

•You may need to change the device name if you are trying to connect to a network and cannot because another device with the same name is already connected. To change the device name, on the Start menu, tap Settings. On the System tab, tap About, and then tap the Device ID tab.

Cradle Connection Problems

If you are having trouble connecting to your desktop PC using the USB cradle, try these possible solutions. For additional, up-to-date troubleshooting information, refer to ActiveSync Help on your desktop PC or to the Microsoft Mobile Devices Web site at www.microsoft.com/mobile/pocketpc.

•Ensure you have installed the correct version of ActiveSync on your desktop PC. Install the version ActiveSync included with your hp Jornada 560 series personal digital assistant.

•Ensure that your hp Jornada is on.

•Ensure that you do not have any other active connections. On the Start menu, tap Today. Tap or at the bottom of the screen, and then tap Disconnect.

•Ensure the cable is securely plugged into the USB port on the back of your desktop PC. Connect the USB cable directly to your desktop PC— do not run the cable through a USB hub.

•Enable the USB connection on your hp Jornada. On the Start menu, tap ActiveSync. On the Tools menu, Options. Under Enable synchronization when cradled using, select USB connection from the drop-down list.

•Ensure the USB connection is enabled in ActiveSync on your desktop PC. Refer to ActiveSync Help on your desktop computer. If the USB connection is already enabled, disable the USB connection, close the Connection Settings window, and then reopen and re-enable the USB connection.

•Reset your hp Jornada before putting it in the cradle to connect. For more information, see “Resetting Your hp Jornada,” earlier in this chapter.

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HP 568, 567, 564 manual Cradle Connection Problems

Contents

User’s Guide Copyright Contents Page Welcome Using This Manual What’s in the Box Hp Jornada Programs Hp ProgramsPage Microsoft Pocket PC Software Microsoft Reader. Read electronic books on your hp Jornada Third-Party Software Additional Programs Where to Find Information For information on See this source Using Online Help on Your hp Jornada Menu, click Connection Settings Getting Started Hardware Features Getting Started Using Your hp Jornada for the First Time Follow these steps to begin using your hp Jornada Getting Started Powering Your hp Jornada Main Battery Backup Battery AC Power Using the Hardware Buttons Turning Your hp Jornada On and Off Notification Button/LED Up/Down ControlRecord Button Hp Hot Keys Hp home menu hot keyContacts hot key Calendar hot key Power Button Navigation Pad and Action ButtonCaring for Your hp Jornada Tasks hot keyPage Overview of Microsoft Windows for Pocket PC Using the Stylus Navigating in Microsoft Windows for Pocket PCAligning the Touch Screen Today Screen Switching Programs To start or switch programs using the Start menu Navigation Bar and Command Bar Tap to see additional programs Tap to customize the device Status Icons Icon Meaning Pop-Up Menus Entering Text Using the Input Panel Entering InformationAlerts and Notifications Overview of Windows for Pocket PC AccessPanel To start AccessPanel Block Recognizer Soft Keyboard Writing on the Screen Letter RecognizerTranscriber To select writing To convert writing to text Page Drawing on the Screen To select a drawing Recording a Message Tap it in the list or tap its icon in the note Recording Formats To select a recording format Using My Text Finding and Organizing Information To find a filePage Connecting to Your Desktop PC Microsoft ActiveSync Synchronizing Data To start synchronization from your hp Jornada Synchronizing from a Remote Location Copying Files Between Your hp Jornada and Your Desktop PC On your hp JornadaOn your desktop PC Backing Up Data with ActiveSync Connecting Your hp Jornada Connecting by USB Cradle To connect by USB cradle Connecting by Infrared Page Connecting to the Internet or to a Network Connecting with a CompactFlash Card Connecting with an Infrared Modem Connecting with a Mobile PhoneCompactFlash Connectivity Kit Via Infrared Creating an ISP or Network Connection To create a modem connection to an ISP To create a modem connection to a network Closing a Connection Get Help on Connecting Using Microsoft Pocket Internet ExplorerBrowsing the Web or a Corporate Intranet On the Start menu, tap Internet Explorer Pocket Internet Explorer home To view mobile favorites and channels Mobile Favorites Folder Favorite LinksMobile Favorites Conserving Memory Using AvantGo Channels Sending and Receiving E-mail Connecting Directly to an E-mail Server Synchronizing E-mail Messages To connect to an e-mail service Using the Message List Page Composing Messages Tap to send the message Managing E-mail Messages and Folders Folder Behavior with a Direct Connection to an E-mail ServerPage Configuring and Optimizing Your hp Jornada Managing Power Power Tips To check the remaining power Managing Memory Hp safe store folderStorage and Program Memory To use the Memory control panel to stop programs Backing Up and Restoring Data CompactFlash Memory Cards Using hp backup Tap Back Up Now Restoring Data Using hp emergency backup Select the Enable emergency backup check box Adjusting Settings Display SettingsTo start hp settings Volume Settings Power Preferences Settings Adjusting Other Settings Configuring Hardware Buttons Configuring MenusHp Home Menu To control the scroll speed To modify a button assignment Adding or Removing Programs Start MenuAdding Programs To add a page to the hp home menu To install a program using ActiveSync Accessories Hp AccessoriesRemoving Programs On the System tab, tap Remove Programs CompactFlash Cards Page Microsoft Pocket Outlook Calendar Scheduling Appointments and Meetings Tap OK to return to Calendar Using the Summary Screen Creating Meeting Requests Contacts Tracking Friends and Colleagues To create a contact Finding a Contact Using the Summary Screen Tasks Keeping a To-Do List Use Tasks to keep track of what you have to do To create a task Tap OK to return to the task list To create a note Companion Programs Microsoft Pocket Word To use Pocket Word Microsoft Pocket Excel Tips for Working in Pocket Word Tips for Working in Pocket Excel To use Pocket Excel Companion Programs Microsoft Windows Media Player Working with Audio Files on a CompactFlash Card Microsoft Reader Getting eBooks for Your hp Jornada Using the Library Reading a Book Using Reader Features Removing a Book Setting Up MSN Messenger Working with Contacts Chatting with Contacts Hp image viewer Browse Mode Renaming, Copying, Deleting, and Rotating Images Recording Sound Files View Mode Slideshow Mode Sending Images OmniSolve To start OmniSolve CodeWallet Pro To start CodeWallet ProPage Troubleshooting Resetting Your hp Jornada To reset Restoring Factory Defaults To restore the factory defaults Basic Problems Problem Auto-suspend activated. To conserve Device has been reset. After a reset Software that runs on previous hp Remote Connections Able to dial out, but unable to make proper connectionModem connection is unreliable Network Connection Problems Cradle Connection Problems Display Problems Screen is BlankDisplay is Difficult to See in Dark Rooms Screen is Hard to ReadPage Service Web site Customer support Contacting Hewlett-Packard Worldwide Country/Region Telephone Support and Service USA One year limited hardware warranty Limitation of warranty Limitation of liability and remedies For consumers in Australia For consumers in New Zealand Hp Software Product License Agreement Use Copies and adaptationsOwnership Transfer of rights in software Updates and upgrades Sublicensing and distributionTermination Export clause Hp Software Product Limited Warranty Ninety-Day Limited Software WarrantyRemovable media if supplied Limitation of warranty Limitation of liability and remediesPage Glossary Page Glossary Page Appendix Character Recognition Page Appendix Character Recognition Page Index Page Page 156 157