138 hp Jornada 560 series personal digital assistant User’s Guide

Remote Connections

This section offers troubleshooting help for connecting your hp Jornada to other computers. For problems communicating with your desktop PC, see ActiveSync Help.

Able to dial out, but unable to make proper connection

Make sure the network to which you are trying to connect supports Point-to- Point Protocol (PPP). Your Internet service provider or network administrator can verify this.

Verify that the dialing location is correct. On the Start menu, tap Settings, and then on the Connections tab, tap Connections. On the Dialing Locations tab, select the location you are dialing from and confirm that the settings are appropriate for that location.

Modem connection is unreliable

Make sure the modem is firmly seated and connected to your device and the telephone jack.

Disable Call waiting. On the Start menu, tap Settings, and then on the Connections tab, tap Connections. On the Dialing Locations tab, select the Disable call waiting check box. Select the disable code specified by your telephone company from the drop-down list.

Unable to use infrared transfer between Windows- powered devices

If you are unable to use infrared to transfer information between Windows- powered devices, try the following:

•Transfer only one file, or no more than 25 contact cards, at a time.

•Position the infrared ports so that they line up and are less than 1 meter (3 feet) but more than 5 cm (2 inches) apart.

•Make sure nothing is between the two infrared ports.