Maintenance & Service Guide | HP 800 G1 21.5 Non-Touch instruction

Maintenance & Service Guide

HP EliteOne 800 G1 All-in-One Business PC (21.5" NT)

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HP 800 G1 21.5 Non-Touch manual Maintenance & Service Guide

Contents

Maintenance & Service Guide Product notice Maintenance & Service Guide Iii About This Book Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 100 Installing a 3.5-inch hard disc drive103 105 Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Overview Product featuresPage Component Front components Side components Positioning the computer Rear components Adjusting the height-adjustable/recline stand optional Activating the Windows operating system Activating and customizing the software in Windows Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updates Illustrated parts catalog System parts Misc parts Description Spare part number Keyboards and mice Mass storage devices Boards Power button boardDescription Spare part number Webcam module Converter board Item Description Spare part number Cables Spare part Description Number Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Grounding the work area Personal grounding methods and equipmentRecommended materials and equipment Static Shielding Protection Levels Operating guidelines Cleaning the Computer Case General cleaning safety precautionsCleaning the keyboard Routine care Cleaning the monitor Service considerationsCleaning the mouse Power supply fan Tools and software Requirements Cables and connectorsScrews Hard Drives Serial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Smart ATA drives Sata hard drive cablesCable management Sata data cable Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisPage Description Spare part number Rear I/O cover 732492-001 Removing the rear I/O cover Cable management cover Installing an access panel security screw Access panel Removal and Replacement Procedures All-in One AIO Chassis Stand Height-adjustable/recline stand optionalTo remove the stand Lift the stand up and off the computer Tilt/swivel standPage Lower panel Vesa mounting adapter Page Replacing a hard disc drive DrivesDescription Spare part number Optical drives Hard drives Removing a hard disc drive Removing a 2.5-inch hard disc drive Remove the access panel see Access panel on DrivesPage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Description Spare part number Serial port 698212-001 Serial portPage Description Spare part number Webcam module 732510-001 Webcam modulePage Description Spare part number Converter board 752122-001 Converter boardPage Description Spare part number Heat sink 698201-001 Heat sinkPage Processor Page Page MSATA Solid-State Drive Page Wlan module Page Description Spare part number Speakers 698197-001 Speakers Description Spare part number Fan 698196-001 FanPage Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Setup Field Name Comment Label Updating Smbios Information System board Description Spare part number Card reader board 732504-001 Card reader boardPage Description Spare part number Power button board 732490-001 Power button boardPage Description Spare part number Front bezel 762610-001 Front bezelPage Page Description Spare part number Antenna kit 698218-001 AntennaPage Display panel To install the antenna, reverse the removal proceduresDescription Spare part number Display panel 732495-001 Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-File Using Computer Setup F10 UtilitiesComputer Setup F10 Utilities Computer Setup F10 Utility Configuration Computer Setup-StorageOption Description Device 114 Computer Setup F10 Utility Computer Setup-Security Device Security Network BootUSB Security Slot Security Security System Security 118 Computer Setup F10 Utility Secure Boot Computer Setup-PowerDriveLock Security OptionDescription Hardware Power OS PowerManagement Thermal 5Computer Setup-Advanced for advanced users Computer Setup-Advanced Onboard Devices Bios Power-OnBus Options Device Options VGA ConfigurationOperations Option ROM Launch Connected Bios Recovering the Configuration SettingsUpdate Bios via Network How to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Safety and comfort Before you call for technical support Troubleshooting without diagnostics Refer to Helpful hints on page 128 in this guide Helpful hintsPage 130 Troubleshooting without diagnostics Solving general problemsComputer date and time display is incorrect Cause Solution Select Control Panel Cannot remove computer cover or access panel Cause Solution There is no sound or sound volume is too low Cause SolutionPoor performance Cause Solution Advanced Device Options Go to Start All Programs Accessories 132 Troubleshooting without diagnosticsRun All apps icon Open the access panel, press the power button, and see 134 Troubleshooting without diagnostics Solving power problemsPower supply shuts down intermittently Cause Solution Hard drive error occurs Cause Solution Solving hard drive problemsTools tab. Under Error-checking click Check Now Error checking click Check 136 Troubleshooting without diagnostics Storage Boot Order Computer will not boot from hard drive Cause SolutionDevice Configuration Computer seems to be locked up Cause Solution 138 Troubleshooting without diagnostics Solving media card reader problemsCan not write to the media card Cause Solution Blank screen no video Cause Solution Solving display problems Select Adjust screen resolution 140 Troubleshooting without diagnosticsList, then under Appearance and Personalization Dim characters Cause Solution Image is not centered Cause Solution 142 Troubleshooting without diagnosticsSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 144 Troubleshooting without diagnostics Sound cuts in and out Cause Solution Solving audio problemsDevice Security System Audio Line-in jack is not functioning properly Cause Solution 146 Troubleshooting without diagnosticsControl Panel, and then select Device Manager Control Panel , and then select Device Manager Solving printer problems 148 Troubleshooting without diagnostics Solving keyboard and mouse problemsPrinter will not turn on Cause Solution Printer prints garbled information Cause Solution Enter Solving keyboard and mouse problems 149 150 Troubleshooting without diagnostics Solving Hardware Installation Problems Computer will not start Cause Solution Solving Hardware Installation Problems 151Security USB Security 152 Troubleshooting without diagnostics Solving Network Problems Network status link light never flashes Cause Solution 154 Troubleshooting without diagnosticsManager Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving memory problems Memory count during Post is wrong Cause Solution Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution 158 Troubleshooting without diagnostics Solving processor problemsPoor performance is experienced Cause Solution Cause Solution Security Network Boot Solving CD-ROM and DVD problems Movie will not play in the DVD drive Cause Solution 160 Troubleshooting without diagnosticsCannot eject compact disc tray-load unit Cause Solution USB flash drive not found identified Cause Solution Solving USB flash drive problemsSystem will not boot from USB flash drive Cause Solution Solving Internet access problems Solving front panel component problems162 Troubleshooting without diagnostics Unable to connect to the Internet Cause Solution Select Start Control Panel Solving Internet access problems 163Click Internet Options 164 Troubleshooting without diagnostics Solving software problems Verify that the software is certified by Microsoft for your System backup and recovery Backing up, restoring, and recovering in Windows Creating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 tools Using Windows 8 Reset Follow the on-screen instructions System backup and recovery Select Reset Follow the on-screen instructions to continuePage Creating recovery media Click All Programs To create the Windows DVD Creating recovery discs Follow the on-screen instructions to set up your backup System Restore System Recovery when Windows is responding System Recovery System Recovery when Windows is not responding Page Select Install now Post error messages Post numeric codes and text messages Post numeric codes and text messagesControl panel message Description Recommended action Devices Post error messages Verify monitor is attached and turned Change Storage Storage Options Under Storage DPS Self-testSata Emulation to IDE, and select File Save Changes and Exit. Reenter Post numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Activity Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Resetting the setup and power-on password Establishing a setup or power-on password Clearing and resetting the Cmos Page General requirements Japanese power cord requirements Country-specific requirements 197 Country-specific requirementsCountry Accrediting Agency Appendix B Specifications Safety precautions Cleaning ComputerCapacitive strip sensor cable Clearing 192 power-on 192 setup Post error messages Index Password Sata System Recovery using recovery