HP 800 G1 21.5 Non-Touch manual

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HP 800 G1 21.5 Non-Touch manual

Contents

Maintenance & Service Guide Maintenance & Service Guide Product notice About This Book Iii Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 103 Installing a 3.5-inch hard disc drive100 105 Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Product features OverviewPage Front components Component Side components Rear components Positioning the computer Adjusting the height-adjustable/recline stand optional Activating and customizing the software in Windows Activating the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC Settings System parts Illustrated parts catalog Misc parts Keyboards and mice Description Spare part number Mass storage devices Description Spare part number Webcam module Power button boardBoards Converter board Item Description Spare part number Cables Sequential part number listing Spare part Description Number Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection Levels Operating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine care Cleaning the mouse Service considerationsCleaning the monitor Power supply fan Screws Cables and connectorsTools and software Requirements Hard Drives Serial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Cable management Sata hard drive cablesSmart ATA drives Sata data cable Removal and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerPage Removing the rear I/O cover Description Spare part number Rear I/O cover 732492-001 Installing an access panel security screw Cable management cover Access panel Removal and Replacement Procedures All-in One AIO Chassis Stand Height-adjustable/recline stand optionalTo remove the stand Tilt/swivel stand Lift the stand up and off the computerPage Lower panel Vesa mounting adapter Page Description Spare part number Optical drives DrivesReplacing a hard disc drive Hard drives Removing a hard disc drive Remove the access panel see Access panel on Drives Removing a 2.5-inch hard disc drivePage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Serial port Description Spare part number Serial port 698212-001Page Webcam module Description Spare part number Webcam module 732510-001Page Converter board Description Spare part number Converter board 752122-001Page Heat sink Description Spare part number Heat sink 698201-001Page Processor Page Page MSATA Solid-State Drive Page Wlan module Page Speakers Description Spare part number Speakers 698197-001 Fan Description Spare part number Fan 698196-001Page Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment Label System board Card reader board Description Spare part number Card reader board 732504-001Page Power button board Description Spare part number Power button board 732490-001Page Front bezel Description Spare part number Front bezel 762610-001Page Page Antenna Description Spare part number Antenna kit 698218-001Page Display panel To install the antenna, reverse the removal proceduresDescription Spare part number Display panel 732495-001 Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 Utilities Computer Setup-File Using Computer Setup F10 UtilitiesComputer Setup F10 Utilities Computer Setup F10 Utility Configuration Computer Setup-StorageOption Description Device 114 Computer Setup F10 Utility Computer Setup-Security USB Security Network BootDevice Security Slot Security Security 118 Computer Setup F10 Utility System Security DriveLock Security Computer Setup-PowerSecure Boot OptionDescription Management OS PowerHardware Power Thermal Computer Setup-Advanced 5Computer Setup-Advanced for advanced users Onboard Devices Bios Power-OnBus Options Operations VGA ConfigurationDevice Options Option ROM Launch Connected Bios Recovering the Configuration SettingsUpdate Bios via Network Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical support Helpful hints Refer to Helpful hints on page 128 in this guidePage Computer date and time display is incorrect Cause Solution Solving general problems130 Troubleshooting without diagnostics Select Control Panel Poor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Advanced Device Options Run 132 Troubleshooting without diagnosticsGo to Start All Programs Accessories All apps icon Open the access panel, press the power button, and see 134 Troubleshooting without diagnostics Solving power problemsPower supply shuts down intermittently Cause Solution Tools tab. Under Error-checking click Check Now Solving hard drive problemsHard drive error occurs Cause Solution Error checking click Check 136 Troubleshooting without diagnostics Device Configuration Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause Solution 138 Troubleshooting without diagnostics Solving media card reader problemsCan not write to the media card Cause Solution Solving display problems Blank screen no video Cause Solution Select Adjust screen resolution 140 Troubleshooting without diagnosticsList, then under Appearance and Personalization Dim characters Cause Solution Image is not centered Cause Solution 142 Troubleshooting without diagnosticsSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 144 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause Solution Sound cuts in and out Cause Solution Solving audio problemsDevice Security System Audio Line-in jack is not functioning properly Cause Solution 146 Troubleshooting without diagnosticsControl Panel, and then select Device Manager Solving printer problems Control Panel , and then select Device Manager Printer will not turn on Cause Solution Solving keyboard and mouse problems148 Troubleshooting without diagnostics Printer prints garbled information Cause Solution Solving keyboard and mouse problems 149 Enter Solving Hardware Installation Problems 150 Troubleshooting without diagnostics Computer will not start Cause Solution Solving Hardware Installation Problems 151Security USB Security 152 Troubleshooting without diagnostics Solving Network Problems Network status link light never flashes Cause Solution 154 Troubleshooting without diagnosticsManager Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause Solution Memory count during Post is wrong Cause Solution Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Poor performance is experienced Cause Solution Solving processor problems158 Troubleshooting without diagnostics Cause Solution Solving CD-ROM and DVD problems Security Network Boot Movie will not play in the DVD drive Cause Solution 160 Troubleshooting without diagnosticsCannot eject compact disc tray-load unit Cause Solution USB flash drive not found identified Cause Solution Solving USB flash drive problemsSystem will not boot from USB flash drive Cause Solution 162 Troubleshooting without diagnostics Solving front panel component problemsSolving Internet access problems Unable to connect to the Internet Cause Solution Select Start Control Panel Solving Internet access problems 163Click Internet Options Solving software problems 164 Troubleshooting without diagnostics Verify that the software is certified by Microsoft for your Backing up, restoring, and recovering in Windows System backup and recovery Creating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 Refresh Using Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Click All Programs Creating recovery discs To create the Windows DVD System Restore Follow the on-screen instructions to set up your backup System Recovery System Recovery when Windows is responding System Recovery when Windows is not responding Page Select Install now Post error messages Control panel message Description Recommended action Post numeric codes and text messagesPost numeric codes and text messages Devices Post error messages Verify monitor is attached and turned Sata Emulation to IDE, and select File Under Storage DPS Self-testChange Storage Storage Options Save Changes and Exit. Reenter Post numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Activity Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on password Clearing and resetting the Cmos Page Japanese power cord requirements General requirements Country-specific requirements 197 Country-specific requirementsCountry Accrediting Agency Appendix B Specifications Safety precautions Cleaning ComputerCapacitive strip sensor cable Password Clearing 192 power-on 192 setup Post error messages Index Sata System Recovery using recovery