HP 800 G1 21.5 Non-Touch guide

11.Remove the three Torx screws that secure the outer side bracket to the computer. The screws also secure the system board.

System board

89

Image 99

HP 800 G1 21.5 Non-Touch manual

Contents

Maintenance & Service Guide Product notice Maintenance & Service Guide Iii About This Book Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 105 Installing a 3.5-inch hard disc drive100 103 Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Overview Product featuresPage Component Front components Side components Positioning the computer Rear components Adjusting the height-adjustable/recline stand optional Activating the Windows operating system Activating and customizing the software in Windows Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updates Illustrated parts catalog System parts Misc parts Description Spare part number Keyboards and mice Mass storage devices Converter board Power button boardBoards Description Spare part number Webcam module Item Description Spare part number Cables Spare part Description Number Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipment Operating guidelines Routine care General cleaning safety precautionsCleaning the Computer Case Cleaning the keyboard Power supply fan Service considerationsCleaning the monitor Cleaning the mouse Hard Drives Cables and connectorsTools and software Requirements Screws Lithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Sata data cable Sata hard drive cablesSmart ATA drives Cable management Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisPage Description Spare part number Rear I/O cover 732492-001 Removing the rear I/O cover Cable management cover Installing an access panel security screw Access panel Removal and Replacement Procedures All-in One AIO Chassis Height-adjustable/recline stand optional StandTo remove the stand Lift the stand up and off the computer Tilt/swivel standPage Lower panel Vesa mounting adapter Page Hard drives DrivesReplacing a hard disc drive Description Spare part number Optical drives Removing a hard disc drive Removing a 2.5-inch hard disc drive Remove the access panel see Access panel on DrivesPage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Description Spare part number Serial port 698212-001 Serial portPage Description Spare part number Webcam module 732510-001 Webcam modulePage Description Spare part number Converter board 752122-001 Converter boardPage Description Spare part number Heat sink 698201-001 Heat sinkPage Processor Page Page MSATA Solid-State Drive Page Wlan module Page Description Spare part number Speakers 698197-001 Speakers Description Spare part number Fan 698196-001 FanPage Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Setup Field Name Comment Label Updating Smbios Information System board Description Spare part number Card reader board 732504-001 Card reader boardPage Description Spare part number Power button board 732490-001 Power button boardPage Description Spare part number Front bezel 762610-001 Front bezelPage Page Description Spare part number Antenna kit 698218-001 AntennaPage To install the antenna, reverse the removal procedures Display panelDescription Spare part number Display panel 732495-001 Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utilities Computer Setup F10 Utility Using Computer Setup F10 Utilities Computer Setup-FileComputer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-Storage ConfigurationOption Description Device 114 Computer Setup F10 Utility Computer Setup-Security Slot Security Network BootDevice Security USB Security Security System Security 118 Computer Setup F10 Utility OptionDescription Computer Setup-PowerSecure Boot DriveLock Security Thermal OS PowerHardware Power Management 5Computer Setup-Advanced for advanced users Computer Setup-Advanced Bios Power-On Onboard DevicesBus Options Option ROM Launch VGA ConfigurationDevice Options Operations Recovering the Configuration Settings Connected BiosUpdate Bios via Network How to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Safety and comfort Before you call for technical support Troubleshooting without diagnostics Refer to Helpful hints on page 128 in this guide Helpful hintsPage Select Control Panel Solving general problems130 Troubleshooting without diagnostics Computer date and time display is incorrect Cause Solution Advanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause Solution All apps icon 132 Troubleshooting without diagnosticsGo to Start All Programs Accessories Run Open the access panel, press the power button, and see Solving power problems 134 Troubleshooting without diagnosticsPower supply shuts down intermittently Cause Solution Error checking click Check Solving hard drive problemsHard drive error occurs Cause Solution Tools tab. Under Error-checking click Check Now 136 Troubleshooting without diagnostics Computer seems to be locked up Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device Configuration Solving media card reader problems 138 Troubleshooting without diagnosticsCan not write to the media card Cause Solution Blank screen no video Cause Solution Solving display problems 140 Troubleshooting without diagnostics Select Adjust screen resolutionList, then under Appearance and Personalization Dim characters Cause Solution 142 Troubleshooting without diagnostics Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 144 Troubleshooting without diagnostics Solving audio problems Sound cuts in and out Cause SolutionDevice Security System Audio 146 Troubleshooting without diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Control Panel , and then select Device Manager Solving printer problems Printer prints garbled information Cause Solution Solving keyboard and mouse problems148 Troubleshooting without diagnostics Printer will not turn on Cause Solution Enter Solving keyboard and mouse problems 149 150 Troubleshooting without diagnostics Solving Hardware Installation Problems Solving Hardware Installation Problems 151 Computer will not start Cause SolutionSecurity USB Security 152 Troubleshooting without diagnostics Solving Network Problems 154 Troubleshooting without diagnostics Network status link light never flashes Cause SolutionManager Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving memory problems Out of memory error Cause Solution Memory count during Post is wrong Cause SolutionInsufficient memory error during operation Cause Solution Cause Solution Solving processor problems158 Troubleshooting without diagnostics Poor performance is experienced Cause Solution Security Network Boot Solving CD-ROM and DVD problems 160 Troubleshooting without diagnostics Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution Solving USB flash drive problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Unable to connect to the Internet Cause Solution Solving front panel component problemsSolving Internet access problems 162 Troubleshooting without diagnostics Solving Internet access problems 163 Select Start Control PanelClick Internet Options 164 Troubleshooting without diagnostics Solving software problems Verify that the software is certified by Microsoft for your System backup and recovery Backing up, restoring, and recovering in Windows Creating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 tools Using Windows 8 Reset Follow the on-screen instructions System backup and recovery Select Reset Follow the on-screen instructions to continuePage Creating recovery media Click All Programs To create the Windows DVD Creating recovery discs Follow the on-screen instructions to set up your backup System Restore System Recovery when Windows is responding System Recovery System Recovery when Windows is not responding Page Select Install now Post error messages Devices Post numeric codes and text messagesPost numeric codes and text messages Control panel message Description Recommended action Post error messages Verify monitor is attached and turned Save Changes and Exit. Reenter Under Storage DPS Self-testChange Storage Storage Options Sata Emulation to IDE, and select File Post numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Interpreting Post diagnostic front panel LEDs ActivityPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Resetting the setup and power-on password Establishing a setup or power-on password Clearing and resetting the Cmos Page General requirements Japanese power cord requirements Country-specific requirements Country-specific requirements 197Country Accrediting Agency Appendix B Specifications Cleaning Computer Safety precautionsCapacitive strip sensor cable Clearing 192 power-on 192 setup Post error messages Index Password Sata System Recovery using recovery