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HP 800 G1 21.5 Non-Touch manual Side components

Models: 800 G1 21.5 Non-Touch

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Side components

Component		Component

1	Hard disc drive activity LED	6	Headset/line out jack

2	HP 5-in-1 media card reader (optional)	7	Tray-load optical disc drive

3	USB 3.0 port, fast-charging	8	Optical disc drive eject button

4	USB 3.0 port	9	Optical disc drive activity LED

5	Microphone/line in jack	10	Power button

4 Chapter 1 Product features

Image 14

HP 800 G1 21.5 Non-Touch manual Side components

Contents

Maintenance & Service Guide Maintenance & Service Guide Product noticeAbout This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 103 Installing a 3.5-inch hard disc drive100 105Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Product features OverviewPage Front components ComponentSide components Rear components Positioning the computerAdjusting the height-adjustable/recline stand optional Activating and customizing the software in Windows Activating the Windows operating systemCustomizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC SettingsSystem parts Illustrated parts catalogMisc parts Keyboards and mice Description Spare part numberMass storage devices Description Spare part number Webcam module Power button boardBoards Converter boardItem Description Spare part number Cables Sequential part number listing Spare part Description NumberIllustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Power supply fanScrews Cables and connectorsTools and software Requirements Hard DrivesSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Cable management Sata hard drive cablesSmart ATA drives Sata data cableRemoval and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerPage Removing the rear I/O cover Description Spare part number Rear I/O cover 732492-001Installing an access panel security screw Cable management coverAccess panel Removal and Replacement Procedures All-in One AIO Chassis To remove the stand Height-adjustable/recline stand optionalStand Tilt/swivel stand Lift the stand up and off the computerPage Lower panel Vesa mounting adapter Page Description Spare part number Optical drives DrivesReplacing a hard disc drive Hard drivesRemoving a hard disc drive Remove the access panel see Access panel on Drives Removing a 2.5-inch hard disc drivePage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Serial port Description Spare part number Serial port 698212-001Page Webcam module Description Spare part number Webcam module 732510-001Page Converter board Description Spare part number Converter board 752122-001Page Heat sink Description Spare part number Heat sink 698201-001Page Processor Page Page MSATA Solid-State Drive Page Wlan module Page Speakers Description Spare part number Speakers 698197-001Fan Description Spare part number Fan 698196-001Page Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment LabelSystem board Card reader board Description Spare part number Card reader board 732504-001Page Power button board Description Spare part number Power button board 732490-001Page Front bezel Description Spare part number Front bezel 762610-001Page Page Antenna Description Spare part number Antenna kit 698218-001Page Description Spare part number Display panel 732495-001 To install the antenna, reverse the removal proceduresDisplay panel Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup F10 Utilities Using Computer Setup F10 UtilitiesComputer Setup-File Computer Setup F10 Utility Option Description Device Computer Setup-StorageConfiguration 114 Computer Setup F10 Utility Computer Setup-Security USB Security Network BootDevice Security Slot SecuritySecurity 118 Computer Setup F10 Utility System SecurityDriveLock Security Computer Setup-PowerSecure Boot OptionDescriptionManagement OS PowerHardware Power ThermalComputer Setup-Advanced 5Computer Setup-Advanced for advanced usersBus Options Bios Power-OnOnboard Devices Operations VGA ConfigurationDevice Options Option ROM LaunchUpdate Bios via Network Recovering the Configuration SettingsConnected Bios Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 128 in this guidePage Computer date and time display is incorrect Cause Solution Solving general problems130 Troubleshooting without diagnostics Select Control PanelPoor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Advanced Device OptionsRun 132 Troubleshooting without diagnosticsGo to Start All Programs Accessories All apps iconOpen the access panel, press the power button, and see Power supply shuts down intermittently Cause Solution Solving power problems134 Troubleshooting without diagnostics Tools tab. Under Error-checking click Check Now Solving hard drive problemsHard drive error occurs Cause Solution Error checking click Check136 Troubleshooting without diagnostics Device Configuration Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause SolutionCan not write to the media card Cause Solution Solving media card reader problems138 Troubleshooting without diagnostics Solving display problems Blank screen no video Cause SolutionList, then under Appearance and Personalization 140 Troubleshooting without diagnosticsSelect Adjust screen resolution Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical 142 Troubleshooting without diagnosticsImage is not centered Cause Solution Out of Range displays on screen Cause Solution 144 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionDevice Security System Audio Solving audio problemsSound cuts in and out Cause Solution Control Panel, and then select Device Manager 146 Troubleshooting without diagnosticsLine-in jack is not functioning properly Cause Solution Solving printer problems Control Panel , and then select Device ManagerPrinter will not turn on Cause Solution Solving keyboard and mouse problems148 Troubleshooting without diagnostics Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 149 EnterSolving Hardware Installation Problems 150 Troubleshooting without diagnosticsSecurity USB Security Solving Hardware Installation Problems 151Computer will not start Cause Solution 152 Troubleshooting without diagnostics Solving Network Problems Manager 154 Troubleshooting without diagnosticsNetwork status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause SolutionInsufficient memory error during operation Cause Solution Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Poor performance is experienced Cause Solution Solving processor problems158 Troubleshooting without diagnostics Cause SolutionSolving CD-ROM and DVD problems Security Network BootCannot eject compact disc tray-load unit Cause Solution 160 Troubleshooting without diagnosticsMovie will not play in the DVD drive Cause Solution System will not boot from USB flash drive Cause Solution Solving USB flash drive problemsUSB flash drive not found identified Cause Solution 162 Troubleshooting without diagnostics Solving front panel component problemsSolving Internet access problems Unable to connect to the Internet Cause SolutionClick Internet Options Solving Internet access problems 163Select Start Control Panel Solving software problems 164 Troubleshooting without diagnosticsVerify that the software is certified by Microsoft for your Backing up, restoring, and recovering in Windows System backup and recoveryCreating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Post error messages Control panel message Description Recommended action Post numeric codes and text messagesPost numeric codes and text messages DevicesPost error messages Verify monitor is attached and turned Sata Emulation to IDE, and select File Under Storage DPS Self-testChange Storage Storage Options Save Changes and Exit. ReenterPost numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Possible Cause Recommended Action Interpreting Post diagnostic front panel LEDsActivity For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on passwordClearing and resetting the Cmos Page Japanese power cord requirements General requirementsCountry Accrediting Agency Country-specific requirementsCountry-specific requirements 197 Appendix B Specifications Capacitive strip sensor cable Cleaning ComputerSafety precautions Password Clearing 192 power-on 192 setup Post error messages IndexSata System Recovery using recovery