Product features, Overview | HP 800 G1 21.5 Non-Touch instruction

1 Product features

Overview

The HP EliteOne 800 G1 AiO (21.5" NT) offers the following features:

●Integrated All-in-One form factor

●Full HD IPS, LCD display (1920 x 1080) with LED backlighting

◦ 54.6-cm (21.5-inch) diagonal

●Swivel pad under base of stand

●Adjustable tilt

●Optional height-adjustable and reclining stand

●Removable panel on the back of the computer allows users or technicians to easily and efficiently service the PC

●VESA mounting holes (100 mm x 100 mm)

●4th generation Intel® Core™ processors

Overview 1

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HP 800 G1 21.5 Non-Touch manual Product features, Overview

Contents

Maintenance & Service Guide Product notice Maintenance & Service Guide Iii About This Book Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 105 Installing a 3.5-inch hard disc drive100 103 Troubleshooting without diagnostics 127 Appendix B Specifications 198 Index 199 Page Overview Product featuresPage Component Front components Side components Positioning the computer Rear components Adjusting the height-adjustable/recline stand optional Activating the Windows operating system Activating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Click Settings Change PC Settings Downloading Windows 8 updates Illustrated parts catalog System parts Misc parts Description Spare part number Keyboards and mice Mass storage devices Converter board Power button boardBoards Description Spare part number Webcam module Item Description Spare part number Cables Spare part Description Number Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Electrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipment Operating guidelines Routine care General cleaning safety precautionsCleaning the Computer Case Cleaning the keyboard Power supply fan Service considerationsCleaning the monitor Cleaning the mouse Hard Drives Cables and connectorsTools and software Requirements Screws Sata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Sata data cable Sata hard drive cablesSmart ATA drives Cable management Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisPage Description Spare part number Rear I/O cover 732492-001 Removing the rear I/O cover Cable management cover Installing an access panel security screw Access panel Removal and Replacement Procedures All-in One AIO Chassis To remove the stand Height-adjustable/recline stand optionalStand Lift the stand up and off the computer Tilt/swivel standPage Lower panel Vesa mounting adapter Page Hard drives DrivesReplacing a hard disc drive Description Spare part number Optical drives Removing a hard disc drive Removing a 2.5-inch hard disc drive Remove the access panel see Access panel on DrivesPage Page Installing a hard disc drive Page Installing 2.5-inch hard disc drives Page Replacing the optical disc drive Page Page Memory Location System Board Label Channel Page Battery Page Description Spare part number Serial port 698212-001 Serial portPage Description Spare part number Webcam module 732510-001 Webcam modulePage Description Spare part number Converter board 752122-001 Converter boardPage Description Spare part number Heat sink 698201-001 Heat sinkPage Processor Page Page MSATA Solid-State Drive Page Wlan module Page Description Spare part number Speakers 698197-001 Speakers Description Spare part number Fan 698196-001 FanPage Side panels Page Power supply Page Page System board Page Page Page Page Page Updating the display panel manufacturer setting in Bios Setup Field Name Comment Label Updating Smbios Information System board Description Spare part number Card reader board 732504-001 Card reader boardPage Description Spare part number Power button board 732490-001 Power button boardPage Description Spare part number Front bezel 762610-001 Front bezelPage Page Description Spare part number Antenna kit 698218-001 AntennaPage Description Spare part number Display panel 732495-001 To install the antenna, reverse the removal proceduresDisplay panel Page Page Hard drive and optical drive cables and connectors Page Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 UtilitiesComputer Setup-File Computer Setup F10 Utility Option Description Device Computer Setup-StorageConfiguration 114 Computer Setup F10 Utility Computer Setup-Security Slot Security Network BootDevice Security USB Security Security System Security 118 Computer Setup F10 Utility OptionDescription Computer Setup-PowerSecure Boot DriveLock Security Thermal OS PowerHardware Power Management 5Computer Setup-Advanced for advanced users Computer Setup-Advanced Bus Options Bios Power-OnOnboard Devices Option ROM Launch VGA ConfigurationDevice Options Operations Update Bios via Network Recovering the Configuration SettingsConnected Bios How to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Safety and comfort Before you call for technical support Troubleshooting without diagnostics Refer to Helpful hints on page 128 in this guide Helpful hintsPage Select Control Panel Solving general problems130 Troubleshooting without diagnostics Computer date and time display is incorrect Cause Solution Advanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause Solution All apps icon 132 Troubleshooting without diagnosticsGo to Start All Programs Accessories Run Open the access panel, press the power button, and see Power supply shuts down intermittently Cause Solution Solving power problems134 Troubleshooting without diagnostics Error checking click Check Solving hard drive problemsHard drive error occurs Cause Solution Tools tab. Under Error-checking click Check Now 136 Troubleshooting without diagnostics Computer seems to be locked up Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device Configuration Can not write to the media card Cause Solution Solving media card reader problems138 Troubleshooting without diagnostics Blank screen no video Cause Solution Solving display problems List, then under Appearance and Personalization 140 Troubleshooting without diagnosticsSelect Adjust screen resolution Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical 142 Troubleshooting without diagnosticsImage is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 144 Troubleshooting without diagnostics Device Security System Audio Solving audio problemsSound cuts in and out Cause Solution Control Panel, and then select Device Manager 146 Troubleshooting without diagnosticsLine-in jack is not functioning properly Cause Solution Control Panel , and then select Device Manager Solving printer problems Printer prints garbled information Cause Solution Solving keyboard and mouse problems148 Troubleshooting without diagnostics Printer will not turn on Cause Solution Enter Solving keyboard and mouse problems 149 150 Troubleshooting without diagnostics Solving Hardware Installation Problems Security USB Security Solving Hardware Installation Problems 151Computer will not start Cause Solution 152 Troubleshooting without diagnostics Solving Network Problems Manager 154 Troubleshooting without diagnosticsNetwork status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving memory problems Insufficient memory error during operation Cause Solution Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Cause Solution Solving processor problems158 Troubleshooting without diagnostics Poor performance is experienced Cause Solution Security Network Boot Solving CD-ROM and DVD problems Cannot eject compact disc tray-load unit Cause Solution 160 Troubleshooting without diagnosticsMovie will not play in the DVD drive Cause Solution System will not boot from USB flash drive Cause Solution Solving USB flash drive problemsUSB flash drive not found identified Cause Solution Unable to connect to the Internet Cause Solution Solving front panel component problemsSolving Internet access problems 162 Troubleshooting without diagnostics Click Internet Options Solving Internet access problems 163Select Start Control Panel 164 Troubleshooting without diagnostics Solving software problems Verify that the software is certified by Microsoft for your System backup and recovery Backing up, restoring, and recovering in Windows Creating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 tools Using Windows 8 Reset Follow the on-screen instructions System backup and recovery Select Reset Follow the on-screen instructions to continuePage Creating recovery media Click All Programs To create the Windows DVD Creating recovery discs Follow the on-screen instructions to set up your backup System Restore System Recovery when Windows is responding System Recovery System Recovery when Windows is not responding Page Select Install now Post error messages Devices Post numeric codes and text messagesPost numeric codes and text messages Control panel message Description Recommended action Post error messages Verify monitor is attached and turned Save Changes and Exit. Reenter Under Storage DPS Self-testChange Storage Storage Options Sata Emulation to IDE, and select File Post numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Post error messages Possible Cause Recommended Action Interpreting Post diagnostic front panel LEDsActivity For systems with integrated graphics, replace Install a TXT capable processor Cmos Resetting the setup and power-on password Establishing a setup or power-on password Clearing and resetting the Cmos Page General requirements Japanese power cord requirements Country Accrediting Agency Country-specific requirementsCountry-specific requirements 197 Appendix B Specifications Capacitive strip sensor cable Cleaning ComputerSafety precautions Clearing 192 power-on 192 setup Post error messages Index Password Sata System Recovery using recovery