HP 800 G1 21.5 Non-Touch manual Troubleshooting without diagnostics

Disk transaction problem.

Cause	Solution
Either the directory structure is bad or there is a problem with	In Windows 7, click Start, expand Computer, and right-
a file.	click on a drive. Select Properties, and then select the
	Tools tab. Under Error-checking click Check Now.
	In Windows 8, on the Start screen type e, and then click File
	Explorer from the list of applications. In the left column,
	expand Computer, right-click on a drive, select Properties,
	and then select the Tools tab. Under Error checking click
	Check.
Drive not found (identified).
Cause	Solution
Cable could be loose.	Check cable connections.
The system may not have automatically recognized a newly	See reconfiguration directions in the Solving Hardware
installed device.	Installation Problems on page 150 section. If the system still
	does not recognize the new device, check to see if the device
	is listed within Computer Setup. If it is listed, the probable
	cause is a driver problem. If it is not listed, the probable cause
	is a hardware problem.
	If this is a newly installed drive, run the Computer Setup utility
	and try adding a POST delay under Advanced > Power-
	On Options.
The device is attached to a SATA port that has been hidden in	Run the Computer Setup utility and ensure Device Available
Computer Setup.	is selected for the device's SATA port in Security > Device
	Security.
Drive responds slowly immediately after power-up.	Run Computer Setup and increase the POST Delay in
	Advanced > Power-On Options.
Nonsystem disk/NTLDR missing message.
Cause	Solution
The system is trying to start from the hard drive but the hard	1. Perform Drive Protection System (DPS) testing in system
drive may have been damaged.	ROM.
System files missing or not properly installed.	1. Insert bootable media and restart the computer.
	2. Boot to the windows installation media and select the
	recovery option. If only a restore kit is available, then
	select the File Backup Program option, and then
	restore the system.
	3. Install system files for the appropriate operating system.

Hard drive boot has been disabled in Computer Setup.

Run the Computer Setup utility and enable the hard drive entry in the Storage > Boot Order list.

136 Chapter 8 Troubleshooting without diagnostics