HP 800 G1 21.5 Non-Touch manual Select Reset Follow the on-screen instructions to continue

3.Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.

4.Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions.

If Windows is not responding, use these steps to start Reset:

1.If possible, back up all personal files.

2.If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer.

NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows 8 recovery USB flash drive on page 170. Or you must use the Windows 8 operating system media and the Driver Recovery media (purchased separately); see Recovery using Windows 8 operating system media (purchased separately) on page 171.

3.If the HP Recovery partition is listed, restart the computer, and then press esc while the company logo is displayed. The computer Startup Menu displays.

4.Press f11 to select the System Recovery option.

5.Choose your keyboard layout.

6.Select Troubleshoot.

7.Select Reset.

8.Follow the on-screen instructions to continue.

Recovery using the Windows 8 recovery USB flash drive

To recover your system using the recovery USB flash drive you previously created:

NOTE: If you did not create a recovery USB flash drive or the one you created does not work, see Recovery using Windows 8 operating system media (purchased separately) on page 171.

1.If possible, back up all personal files.

2.Insert the recovery USB flash drive you created into a USB port on your computer.

3.Restart the computer and as soon as you see the HP logo screen, press f9 to display a list of boot devices. Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list. Press Enter to boot from that device.

4.Choose your keyboard layout.

5.Select Troubleshoot.

6.Select Refresh your PC.

7.Follow the on-screen instructions.

170 Chapter 9 System backup and recovery