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HP 800 G1 E1Z89UTABA, E1Z84UT E1Z84UT#ABA, 800 G1 E3T09UT#ABA, 800 G1 E1Z88UT#ABA, 800 G1 E1Z82UT#ABA

Models: 800 G1 E1Z82UT#ABA 800 G1 E1Z88UT#ABA E1Z84UT E1Z84UT#ABA 800 G1 E1Z89UTABA 800 G1 E3T09UT#ABA

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Windows 7 operating system DVD

creating	264
using for restore 268
Windows 7 operating system
media
creating	264
Windows 8
backup and restore			256
Driver Recovery media				261
f11 recovery		258
hard drive recovery			258
operating system DVD				261
recovery partition			258
restoring the hard drive				258
WLAN module
USDT removal and
replacement		168

USDT spare part number 168

284 Index

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HP 800 G1 E1Z89UTABA, E1Z84UT E1Z84UT#ABA, 800 G1 E3T09UT#ABA, 800 G1 E1Z88UT#ABA, 800 G1 E1Z82UT#ABA manual

Contents

Maintenance and Service Guide Product notice About This Book IiiIv About This Book Table of contents Page Removal and replacement procedures Tower TWR Preparation for disassembly ViiPage Computer Setup F10 Utility 180 Password security and resetting Cmos 250 Appendix C Specifications 275 Xii Tower TWR Standard configuration featuresStandard configuration features Product features Small Form Factor SFF Ultra-slim Desktop UsdtTower TWR front panel components Small Form Factor SFF front panel components Ultra-slim Desktop Usdt front panel components Ultra-slim Desktop Usdt front panel componentsTower TWR rear panel components Small Form Factor SFF rear panel components Small Form Factor SFF rear panel componentsUltra-slim Desktop Usdt rear panel components Serial number locationTower TWR Small Form Factor SFF Serial number locationUltra-slim Desktop Usdt Activating and customizing the software in Windows Activating the Windows operating systemCustomizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC SettingsIllustrated parts catalog Tower TWR chassis spare partsComputer major components Tower TWR chassis spare parts Cables Misc parts Drives Item Description Spare part number KeyboardDescription Spare part number Hard drive Optical driveMisc boards Sequential part number listingDescription Spare part number Spare part Description NumberIllustrated parts catalog Tower TWR chassis spare parts Small Form Factor SFF chassis spare parts Item Description Spare part number Chassis stand Fan ductRubber foot Drives Sequential part number listing Small Form Factor SFF chassis spare parts Illustrated parts catalog Description Spare part number Access panel Ultra-Slim Desktop Usdt chassis spare partsStand AC adapter689372-001 Misc parts Drives Misc boards Illustrated parts catalog Electrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Power supply fanCables and connectors Tools and software RequirementsScrews Hard DrivesSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Sata hard drive cables Smart ATA drivesCable management Sata data cableRemoval and replacement procedures Tower TWR Preparation for disassemblyAccess panel Description Spare part number Access panel 732748-001Front bezel security Front bezel Bezel blanks Page Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm socketsInstalling DIMMs Page Expansion cards Page Page Page System Board Connector System Board Label Color Component System board connectionsBAT Hard drives DrivesDescription Spare part number Optical drives Guide Screw Device Drive positions Installing a 5.25-inch drive Removing a 5.25-inch drivePage Removing a 3.5-inch device Page Installing a 3.5-inch device Removing a slim optical drive Installing a slim optical drive Page Removing a 3.5-inch or 2.5-inch hard drive Installing a 3.5-inch or 2.5-inch hard drive Page Page Page Page Media Front I/O assemblyDescription Spare part number Front I/O assembly 732750-001 Power switch/LED assembly Page Fan sink Description Spare part number Fan sink 727142-001Page Intel Core i5 processors ProcessorDescription Spare part number Intel Core i7 processor Speaker Description Spare part number Speaker 645330-001Smart Cover Lock solenoid lock Description Spare part number Solenoid lock 641498-001Hlock Page Hood sensor Description Spare part number Hood sensor 638816-001Fan Description Spare part number Fan 727135-001Page Power supply PWR Pwrcpu PwrcmdPage Page System board and PCI expansion slot daughter card Page Removal and replacement procedures Small Form Factor SFF Description Spare part number Access panel 732760-001 Front bezel 732757-001 Optical drive bezel blank 732769-001 Front bezel security Page Bezel blanks Memory Installing DIMMs Page Expansion card Page Page Page SATAPWR0 108 Removal and replacement procedures Small Form Factor SFF Page Drive positions Removing a 3.5-inch device Installing a 3.5-inch device Page Removing a slim optical drive Installing a slim optical drive Removing and replacing a 3.5-inch hard drive Page Page Installing a 2.5-inch hard drive Removing a 2.5-inch hard drivePage Pwrcpu Pwrcmd PWR Page Page Fan duct Description Spare part number Fan duct 727145-001Description Spare part number Solenoid lock 732772-001 Hlock Smart Cover Lock solenoid lock 127 Hood sensor Cable routing Description Spare part number Front I/O assembly 732755-001 Page Power switch assembly Page Description Spare part number Speaker 727149-001 Description Spare part number Fan sink 727150-001 Processor Page System board Page Changing from desktop to tower configuration Removal and replacement procedures Ultra-slim Desktop Usdt Description Spare part number Access panel 732763-001 Description Spare part number Front bezel 732764-001 Front bezel security Bezel blank Hlock SODIMMs DDR3-SDRAM SODIMMsPopulating Sodimm sockets Description System Board Label Socket ColorInstalling SODIMMs Front fan Description Spare part number Front fan 732765-001Optical drive Removing the optical drivePreparing the new optical drive Installing the new optical drive Hard drive Remove the optical drive Removing the optical drive onPage Description Spare part number Speaker 689384-001 Heat sink Description Spare part number Heat sink 587456-001Page Processor Smart Cover Lock solenoid lock Page Page Smart Cover Lock solenoid lock 163 Drive cage Description Spare part number Drive cage 732761-001Hood sensor Card reader Description Spare part number Card reader Xxxxxx-001Page Wlan module Graphics board Power switch Description Spare part number Power switch 732767-001System board Page Rear fan Description Spare part number Rear fan 732766-001Antennas Page Page Page Changing from desktop to tower configuration Power supply, external Usdt chassis uses an external power supply Port coverPort cover Description Spare part number Port cover 588981-001Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 UtilityComputer Setup-Storage Removable Media Boot Storage Options Sata EmulationDPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security Network Boot Device SecurityUSB Security Slot SecuritySecurity System Security Virtualization Technology Directed I/OSecure Boot DriveLock SecurityManagement Computer Setup-PowerOption Description OS Power Hardware Power ThermalComputer Setup-Advanced Option Heading Power-On OptionsBios Power-On Onboard DevicesBus Options Device OptionsAMT Configuration Recovering the Configuration SettingsVGA Configuration Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 197 in this guidePage Solving general problems Solving general problemsComputer date and time display is incorrect Cause Solution Select Control Panel200 Troubleshooting without diagnostics There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionGo to Start All Programs Accessories RunAll apps icon Under Windows System, click Run202 Troubleshooting without diagnostics Solving power problems Power supply shuts down intermittently Cause Solution204 Troubleshooting without diagnostics Solving hard drive problems 206 Troubleshooting without diagnostics Advanced Power-On OptionsNonsystem disk/NTLDR missing message Cause Solution Storage Boot Order listDevice Configuration Computer seems to be locked up Cause SolutionCan not write to the media card Cause Solution Solving media card reader problems208 Troubleshooting without diagnostics Solving media card reader problems 209 Solving display problems 210 Troubleshooting without diagnosticsBlank screen no video Cause Solution Select Adjust screen resolutionSolving display problems 212 Troubleshooting without diagnostics Dim characters Cause SolutionImage is not centered Cause Solution Select ImageControl/ Horizontal Position or VerticalOut of Range displays on screen Cause Solution 214 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionDevice Security System Audio Solving audio problemsSound cuts in and out Cause Solution Control Panel, and then select Device Manager 216 Troubleshooting without diagnosticsLine-in jack is not functioning properly Cause Solution Solving printer problems Control Panel , and then select Device Manager218 Troubleshooting without diagnostics Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Printer will not print Cause SolutionSolving keyboard and mouse problems Solving keyboard and mouse problems 219220 Troubleshooting without diagnostics EnterSecurity USB Security Solving Hardware Installation ProblemsSolving Hardware Installation Problems 221 222 Troubleshooting without diagnostics Computer will not start Cause SolutionSolving Network Problems Wake-on-LAN feature is not functioning Cause Solution224 Troubleshooting without diagnostics Network status link light never flashes Cause Solution Manager226 Troubleshooting without diagnostics Diagnostics reports a failure Cause SolutionSolving memory problems New network card will not boot Cause Solution228 Troubleshooting without diagnostics Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionCause Solution Solving processor problemsPoor performance is experienced Cause Solution Solving CD-ROM and DVD problems 230 Troubleshooting without diagnosticsSecurity Network Boot Storage Boot OrderMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB flash drive problems 232 Troubleshooting without diagnosticsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving front panel component problems Solving Internet access problemsSolving front panel component problems 233 Unable to connect to the Internet Cause SolutionClick Internet Options 234 Troubleshooting without diagnosticsSelect Start Control Panel Solving software problems ROM issue Post error has occurred236 Troubleshooting without diagnostics System files may be damagedPost error messages Post error messages Post numeric codes and text messagesPost numeric codes and text messages Verify monitor is attached and turned Replace diskette drive Under Storage DPS Self-test Change Storage Storage OptionsSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Activity Beeps Possible cause Recommended action Is not spinning, make sure the fans cable is Pause. Beeps stop after fifth Remove a Dimm module Once a bad card is identified, remove Cmos Resetting the password jumper Clearing and resetting the Cmos Page Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Backing up, restoring, and recovering in Windows System backup and recoveryCreating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Battery replacement Type Page Japanese power cord requirements General requirementsCountry Accrediting Agency 274 Appendix B Power cord set requirementsCountry-specific requirements TWR specifications TWR specificationsRated Input Current SFF specificationsAppendix C Specifications Usdt specifications Index TWR, spare part number USDT, spare part number IndexDriver Recovery DVD Drive rail Usdt removalSpare part numbers 154 Usdt removal Hard drive 2.5-inchKeyboard Cleaning Spare part numbers Keyboard problems 147 Usdt optical drive 153Daughter card TWR power supply TWR power switch assembly TWR fan TWR fan sink TWR front USB panel TWR hood sensorTWR solenoid lock TWR speaker TWR system board Usdt Wlan tuner module107 Front I/O assembly, spare part Replacement 160 146 Power supply removal Solid-state drive, spare partSystem board, spare part Number Usdt spare part number 160Windows Backing up information 265 Backup and recovery Tower conversion SFF