Manuals / HP / Computer Equipment / Personal Computer

HP 800 G1 E1Z88UT#ABA, E1Z84UT E1Z84UT#ABA, 800 G1 E1Z89UTABA manual About This Book, Iii

Models: 800 G1 E1Z82UT#ABA 800 G1 E1Z88UT#ABA E1Z84UT E1Z84UT#ABA 800 G1 E1Z89UTABA 800 G1 E3T09UT#ABA

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About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

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HP 800 G1 E1Z88UT#ABA, E1Z84UT E1Z84UT#ABA, 800 G1 E1Z89UTABA, 800 G1 E3T09UT#ABA, 800 G1 E1Z82UT#ABA About This Book, Iii

Contents

Maintenance and Service Guide Product notice Iii About This BookIv About This Book Table of contents Page Preparation for disassembly Vii Removal and replacement procedures Tower TWRPage Computer Setup F10 Utility 180 Password security and resetting Cmos 250 Appendix C Specifications 275 Xii Standard configuration features Standard configuration featuresTower TWR Small Form Factor SFF Ultra-slim Desktop Usdt Product featuresTower TWR front panel components Small Form Factor SFF front panel components Ultra-slim Desktop Usdt front panel components Ultra-slim Desktop Usdt front panel componentsTower TWR rear panel components Small Form Factor SFF rear panel components Small Form Factor SFF rear panel componentsSerial number location Ultra-slim Desktop Usdt rear panel componentsSerial number location Tower TWR Small Form Factor SFFUltra-slim Desktop Usdt Activating the Windows operating system Activating and customizing the software in WindowsDownloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesTower TWR chassis spare parts Computer major componentsIllustrated parts catalog Tower TWR chassis spare parts Cables Misc parts Optical drive DrivesItem Description Spare part number Keyboard Description Spare part number Hard driveSpare part Description Number Misc boardsSequential part number listing Description Spare part numberIllustrated parts catalog Tower TWR chassis spare parts Small Form Factor SFF chassis spare parts Item Description Spare part number Fan duct Rubber footChassis stand Drives Sequential part number listing Small Form Factor SFF chassis spare parts Illustrated parts catalog AC adapter Description Spare part number Access panelUltra-Slim Desktop Usdt chassis spare parts Stand689372-001 Misc parts Drives Misc boards Illustrated parts catalog Electrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipmentOperating guidelines Routine care General cleaning safety precautionsCleaning the Computer Case Cleaning the keyboardPower supply fan Service considerationsCleaning the monitor Cleaning the mouseHard Drives Cables and connectorsTools and software Requirements ScrewsLithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Sata data cable Sata hard drive cablesSmart ATA drives Cable managementPreparation for disassembly Removal and replacement procedures Tower TWRDescription Spare part number Access panel 732748-001 Access panelFront bezel security Front bezel Bezel blanks Page Populating Dimm sockets MemoryDIMMs DDR3-SDRAM DIMMsInstalling DIMMs Page Expansion cards Page Page Page System board connections System Board Connector System Board Label Color ComponentBAT Drives Description Spare part number Optical drivesHard drives Guide Screw Device Drive positions Removing a 5.25-inch drive Installing a 5.25-inch drivePage Removing a 3.5-inch device Page Installing a 3.5-inch device Removing a slim optical drive Installing a slim optical drive Page Removing a 3.5-inch or 2.5-inch hard drive Installing a 3.5-inch or 2.5-inch hard drive Page Page Page Page Front I/O assembly Description Spare part number Front I/O assembly 732750-001Media Power switch/LED assembly Page Description Spare part number Fan sink 727142-001 Fan sinkPage Processor Description Spare part number Intel Core i7 processorIntel Core i5 processors Description Spare part number Speaker 645330-001 SpeakerDescription Spare part number Solenoid lock 641498-001 Smart Cover Lock solenoid lockHlock Page Description Spare part number Hood sensor 638816-001 Hood sensorDescription Spare part number Fan 727135-001 FanPage PWR Pwrcpu Pwrcmd Power supplyPage Page System board and PCI expansion slot daughter card Page Removal and replacement procedures Small Form Factor SFF Description Spare part number Access panel 732760-001 Front bezel 732757-001 Optical drive bezel blank 732769-001 Front bezel security Page Bezel blanks Memory Installing DIMMs Page Expansion card Page Page Page SATAPWR0 108 Removal and replacement procedures Small Form Factor SFF Page Drive positions Removing a 3.5-inch device Installing a 3.5-inch device Page Removing a slim optical drive Installing a slim optical drive Removing and replacing a 3.5-inch hard drive Page Page Removing a 2.5-inch hard drive Installing a 2.5-inch hard drivePage Pwrcpu Pwrcmd PWR Page Page Description Spare part number Fan duct 727145-001 Fan ductDescription Spare part number Solenoid lock 732772-001 Hlock Smart Cover Lock solenoid lock 127 Hood sensor Cable routing Description Spare part number Front I/O assembly 732755-001 Page Power switch assembly Page Description Spare part number Speaker 727149-001 Description Spare part number Fan sink 727150-001 Processor Page System board Page Changing from desktop to tower configuration Removal and replacement procedures Ultra-slim Desktop Usdt Description Spare part number Access panel 732763-001 Description Spare part number Front bezel 732764-001 Front bezel security Bezel blank Hlock DDR3-SDRAM SODIMMs SODIMMsDescription System Board Label Socket Color Populating Sodimm socketsInstalling SODIMMs Description Spare part number Front fan 732765-001 Front fanRemoving the optical drive Optical drivePreparing the new optical drive Installing the new optical drive Remove the optical drive Removing the optical drive on Hard drivePage Description Spare part number Speaker 689384-001 Description Spare part number Heat sink 587456-001 Heat sinkPage Processor Smart Cover Lock solenoid lock Page Page Smart Cover Lock solenoid lock 163 Description Spare part number Drive cage 732761-001 Drive cageHood sensor Description Spare part number Card reader Xxxxxx-001 Card readerPage Wlan module Graphics board Description Spare part number Power switch 732767-001 Power switchSystem board Page Description Spare part number Rear fan 732766-001 Rear fanAntennas Page Page Page Changing from desktop to tower configuration Description Spare part number Port cover 588981-001 Power supply, externalUsdt chassis uses an external power supply Port cover Port coverComputer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-FileComputer Setup-Storage Storage Options Sata Emulation Removable Media BootBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test Computer Setup-Security Slot Security Network BootDevice Security USB SecuritySecurity Virtualization Technology Directed I/O System SecurityDriveLock Security Secure BootComputer Setup-Power Option Description OS PowerManagement Thermal Hardware PowerOption Heading Power-On Options Computer Setup-AdvancedDevice Options Bios Power-OnOnboard Devices Bus OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration Safety and comfort Before you call for technical support Troubleshooting without diagnosticsRefer to Helpful hints on page 197 in this guide Helpful hintsPage Select Control Panel Solving general problemsSolving general problems Computer date and time display is incorrect Cause SolutionPoor performance Cause Solution 200 Troubleshooting without diagnosticsThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionUnder Windows System, click Run Go to Start All Programs AccessoriesRun All apps icon202 Troubleshooting without diagnostics Power supply shuts down intermittently Cause Solution Solving power problems204 Troubleshooting without diagnostics Solving hard drive problems Storage Boot Order list 206 Troubleshooting without diagnosticsAdvanced Power-On Options Nonsystem disk/NTLDR missing message Cause SolutionComputer seems to be locked up Cause Solution Device ConfigurationSolving media card reader problems 208 Troubleshooting without diagnosticsCan not write to the media card Cause Solution Solving media card reader problems 209 Select Adjust screen resolution Solving display problems210 Troubleshooting without diagnostics Blank screen no video Cause SolutionSolving display problems Select ImageControl/ Horizontal Position or Vertical 212 Troubleshooting without diagnosticsDim characters Cause Solution Image is not centered Cause SolutionOut of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 214 Troubleshooting without diagnosticsSolving audio problems Sound cuts in and out Cause SolutionDevice Security System Audio 216 Troubleshooting without diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Control Panel , and then select Device Manager Solving printer problemsPrinter will not print Cause Solution 218 Troubleshooting without diagnosticsPrinter will not turn on Cause Solution Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 219 Solving keyboard and mouse problemsEnter 220 Troubleshooting without diagnosticsSolving Hardware Installation Problems Solving Hardware Installation Problems 221Security USB Security Computer will not start Cause Solution 222 Troubleshooting without diagnosticsWake-on-LAN feature is not functioning Cause Solution Solving Network Problems224 Troubleshooting without diagnostics Manager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution 226 Troubleshooting without diagnosticsNew network card will not boot Cause Solution Solving memory problemsInsufficient memory error during operation Cause Solution 228 Troubleshooting without diagnosticsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving processor problems Poor performance is experienced Cause SolutionCause Solution Storage Boot Order Solving CD-ROM and DVD problems230 Troubleshooting without diagnostics Security Network BootCannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionSystem will not boot from USB flash drive Cause Solution Solving USB flash drive problems232 Troubleshooting without diagnostics USB flash drive not found identified Cause SolutionUnable to connect to the Internet Cause Solution Solving front panel component problemsSolving Internet access problems Solving front panel component problems 233234 Troubleshooting without diagnostics Select Start Control PanelClick Internet Options ROM issue Post error has occurred Solving software problemsSystem files may be damaged 236 Troubleshooting without diagnosticsPost error messages Post numeric codes and text messages Post error messagesPost numeric codes and text messages Verify monitor is attached and turned Replace diskette drive Save Changes and Exit. Reenter Under Storage DPS Self-testChange Storage Storage Options Sata Emulation to IDE, and select FilePost numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Activity Beeps Possible cause Recommended action Is not spinning, make sure the fans cable is Pause. Beeps stop after fifth Remove a Dimm module Once a bad card is identified, remove Cmos Resetting the password jumper Clearing and resetting the Cmos Page How to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device System backup and recovery Backing up, restoring, and recovering in WindowsCreating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 toolsUsing Windows 8 Reset Follow the on-screen instructions System backup and recovery Select Reset Follow the on-screen instructions to continuePage Creating recovery media Click All Programs To create the Windows DVD Creating recovery discsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Page Select Install now Battery replacement Type Page General requirements Japanese power cord requirements274 Appendix B Power cord set requirements Country-specific requirementsCountry Accrediting Agency TWR specifications TWR specificationsSFF specifications Appendix C SpecificationsRated Input Current Usdt specifications TWR, spare part number USDT, spare part number Index Index154 Usdt removal Hard drive 2.5-inch Driver Recovery DVDDrive rail Usdt removal Spare part numbers147 Usdt optical drive 153 Keyboard Cleaning Spare part numbers Keyboard problemsUsdt Wlan tuner module Daughter card TWR power supply TWR power switch assemblyTWR fan TWR fan sink TWR front USB panel TWR hood sensor TWR solenoid lock TWR speaker TWR system boardNumber Usdt spare part number 160 107 Front I/O assembly, spare part Replacement 160146 Power supply removal Solid-state drive, spare part System board, spare partTower conversion SFF Windows Backing up information 265 Backup and recovery