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HP E1Z84UT E1Z84UT#ABA Troubleshooting without diagnostics, Printer will not print Cause Solution

Models: 800 G1 E1Z82UT#ABA 800 G1 E1Z88UT#ABA E1Z84UT E1Z84UT#ABA 800 G1 E1Z89UTABA 800 G1 E3T09UT#ABA

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Printer will not turn on.

Cause

Solution

The cables may not be connected properly.

Reconnect all cables and check the power cord and electrical outlet.

Printer prints garbled information.

Cause	Solution

The correct printer driver for the application is not installed.	Install the correct printer driver for the application.

The cables may not be connected properly.	Reconnect all cables.

Printer memory may be overloaded.	Reset the printer by turning it off for one minute, then turn it
	back on.

Printer will not print.

Cause	Solution

The printer may be out of paper.	Check the paper tray and refill it if it is empty.

218	Chapter 9 Troubleshooting without diagnostics

Image 230

HP E1Z84UT E1Z84UT#ABA, 800 G1 E1Z89UTABA Troubleshooting without diagnostics, Printer will not turn on Cause Solution

Contents

Maintenance and Service Guide Product notice About This Book Iii Iv About This Book Table of contents Page Removal and replacement procedures Tower TWR Preparation for disassembly ViiPage Computer Setup F10 Utility 180 Password security and resetting Cmos 250 Appendix C Specifications 275 Xii Tower TWR Standard configuration featuresStandard configuration features Product features Small Form Factor SFF Ultra-slim Desktop Usdt Tower TWR front panel components Small Form Factor SFF front panel components Ultra-slim Desktop Usdt front panel components Ultra-slim Desktop Usdt front panel components Tower TWR rear panel components Small Form Factor SFF rear panel components Small Form Factor SFF rear panel components Ultra-slim Desktop Usdt rear panel components Serial number location Tower TWR Small Form Factor SFF Serial number location Ultra-slim Desktop Usdt Activating and customizing the software in Windows Activating the Windows operating system Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC Settings Illustrated parts catalog Tower TWR chassis spare partsComputer major components Tower TWR chassis spare parts Cables Misc parts Description Spare part number Hard drive DrivesItem Description Spare part number Keyboard Optical drive Description Spare part number Misc boardsSequential part number listing Spare part Description Number Illustrated parts catalog Tower TWR chassis spare parts Small Form Factor SFF chassis spare parts Item Description Spare part number Chassis stand Fan ductRubber foot Drives Sequential part number listing Small Form Factor SFF chassis spare parts Illustrated parts catalog Stand Description Spare part number Access panelUltra-Slim Desktop Usdt chassis spare parts AC adapter 689372-001 Misc parts Drives Misc boards Illustrated parts catalog Electrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection Levels Operating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine care Cleaning the mouse Service considerationsCleaning the monitor Power supply fan Screws Cables and connectorsTools and software Requirements Hard Drives Sata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Cable management Sata hard drive cablesSmart ATA drives Sata data cable Removal and replacement procedures Tower TWR Preparation for disassembly Access panel Description Spare part number Access panel 732748-001 Front bezel security Front bezel Bezel blanks Page DDR3-SDRAM DIMMs MemoryDIMMs Populating Dimm sockets Installing DIMMs Page Expansion cards Page Page Page System Board Connector System Board Label Color Component System board connections BAT Hard drives DrivesDescription Spare part number Optical drives Guide Screw Device Drive positions Installing a 5.25-inch drive Removing a 5.25-inch drivePage Removing a 3.5-inch device Page Installing a 3.5-inch device Removing a slim optical drive Installing a slim optical drive Page Removing a 3.5-inch or 2.5-inch hard drive Installing a 3.5-inch or 2.5-inch hard drive Page Page Page Page Media Front I/O assemblyDescription Spare part number Front I/O assembly 732750-001 Power switch/LED assembly Page Fan sink Description Spare part number Fan sink 727142-001Page Intel Core i5 processors ProcessorDescription Spare part number Intel Core i7 processor Speaker Description Spare part number Speaker 645330-001 Smart Cover Lock solenoid lock Description Spare part number Solenoid lock 641498-001 Hlock Page Hood sensor Description Spare part number Hood sensor 638816-001 Fan Description Spare part number Fan 727135-001Page Power supply PWR Pwrcpu PwrcmdPage Page System board and PCI expansion slot daughter card Page Removal and replacement procedures Small Form Factor SFF Description Spare part number Access panel 732760-001 Front bezel 732757-001 Optical drive bezel blank 732769-001 Front bezel security Page Bezel blanks Memory Installing DIMMs Page Expansion card Page Page Page SATAPWR0 108 Removal and replacement procedures Small Form Factor SFF Page Drive positions Removing a 3.5-inch device Installing a 3.5-inch device Page Removing a slim optical drive Installing a slim optical drive Removing and replacing a 3.5-inch hard drive Page Page Installing a 2.5-inch hard drive Removing a 2.5-inch hard drivePage Pwrcpu Pwrcmd PWR Page Page Fan duct Description Spare part number Fan duct 727145-001 Description Spare part number Solenoid lock 732772-001 Hlock Smart Cover Lock solenoid lock 127 Hood sensor Cable routing Description Spare part number Front I/O assembly 732755-001 Page Power switch assembly Page Description Spare part number Speaker 727149-001 Description Spare part number Fan sink 727150-001 Processor Page System board Page Changing from desktop to tower configuration Removal and replacement procedures Ultra-slim Desktop Usdt Description Spare part number Access panel 732763-001 Description Spare part number Front bezel 732764-001 Front bezel security Bezel blank Hlock SODIMMs DDR3-SDRAM SODIMMs Populating Sodimm sockets Description System Board Label Socket Color Installing SODIMMs Front fan Description Spare part number Front fan 732765-001 Optical drive Removing the optical drive Preparing the new optical drive Installing the new optical drive Hard drive Remove the optical drive Removing the optical drive onPage Description Spare part number Speaker 689384-001 Heat sink Description Spare part number Heat sink 587456-001Page Processor Smart Cover Lock solenoid lock Page Page Smart Cover Lock solenoid lock 163 Drive cage Description Spare part number Drive cage 732761-001 Hood sensor Card reader Description Spare part number Card reader Xxxxxx-001Page Wlan module Graphics board Power switch Description Spare part number Power switch 732767-001 System board Page Rear fan Description Spare part number Rear fan 732766-001 Antennas Page Page Page Changing from desktop to tower configuration Port cover Power supply, externalUsdt chassis uses an external power supply Port cover Description Spare part number Port cover 588981-001 Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility Computer Setup-Storage Removable Media Boot Storage Options Sata Emulation DPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security USB Security Network BootDevice Security Slot Security Security System Security Virtualization Technology Directed I/O Secure Boot DriveLock Security Management Computer Setup-PowerOption Description OS Power Hardware Power Thermal Computer Setup-Advanced Option Heading Power-On Options Bus Options Bios Power-OnOnboard Devices Device Options AMT Configuration Recovering the Configuration SettingsVGA Configuration Troubleshooting without diagnostics Safety and comfort Before you call for technical support Helpful hints Refer to Helpful hints on page 197 in this guidePage Computer date and time display is incorrect Cause Solution Solving general problemsSolving general problems Select Control Panel Cannot remove computer cover or access panel Cause Solution 200 Troubleshooting without diagnosticsThere is no sound or sound volume is too low Cause Solution Poor performance Cause Solution All apps icon Go to Start All Programs AccessoriesRun Under Windows System, click Run 202 Troubleshooting without diagnostics Solving power problems Power supply shuts down intermittently Cause Solution 204 Troubleshooting without diagnostics Solving hard drive problems Nonsystem disk/NTLDR missing message Cause Solution 206 Troubleshooting without diagnosticsAdvanced Power-On Options Storage Boot Order list Device Configuration Computer seems to be locked up Cause Solution Can not write to the media card Cause Solution Solving media card reader problems208 Troubleshooting without diagnostics Solving media card reader problems 209 Blank screen no video Cause Solution Solving display problems210 Troubleshooting without diagnostics Select Adjust screen resolution Solving display problems Image is not centered Cause Solution 212 Troubleshooting without diagnosticsDim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 214 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause Solution Device Security System Audio Solving audio problemsSound cuts in and out Cause Solution Control Panel, and then select Device Manager 216 Troubleshooting without diagnosticsLine-in jack is not functioning properly Cause Solution Solving printer problems Control Panel , and then select Device Manager Printer prints garbled information Cause Solution 218 Troubleshooting without diagnosticsPrinter will not turn on Cause Solution Printer will not print Cause Solution Solving keyboard and mouse problems Solving keyboard and mouse problems 219 220 Troubleshooting without diagnostics Enter Security USB Security Solving Hardware Installation ProblemsSolving Hardware Installation Problems 221 222 Troubleshooting without diagnostics Computer will not start Cause Solution Solving Network Problems Wake-on-LAN feature is not functioning Cause Solution 224 Troubleshooting without diagnostics Network status link light never flashes Cause Solution Manager 226 Troubleshooting without diagnostics Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause Solution Memory count during Post is wrong Cause Solution 228 Troubleshooting without diagnosticsOut of memory error Cause Solution Insufficient memory error during operation Cause Solution Cause Solution Solving processor problemsPoor performance is experienced Cause Solution Security Network Boot Solving CD-ROM and DVD problems230 Troubleshooting without diagnostics Storage Boot Order Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solution USB flash drive not found identified Cause Solution Solving USB flash drive problems232 Troubleshooting without diagnostics System will not boot from USB flash drive Cause Solution Solving front panel component problems 233 Solving front panel component problemsSolving Internet access problems Unable to connect to the Internet Cause Solution Click Internet Options 234 Troubleshooting without diagnosticsSelect Start Control Panel Solving software problems ROM issue Post error has occurred 236 Troubleshooting without diagnostics System files may be damaged Post error messages Post error messages Post numeric codes and text messages Post numeric codes and text messages Verify monitor is attached and turned Replace diskette drive Sata Emulation to IDE, and select File Under Storage DPS Self-testChange Storage Storage Options Save Changes and Exit. Reenter Post numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Activity Beeps Possible cause Recommended action Is not spinning, make sure the fans cable is Pause. Beeps stop after fifth Remove a Dimm module Once a bad card is identified, remove Cmos Resetting the password jumper Clearing and resetting the Cmos Page Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Backing up, restoring, and recovering in Windows System backup and recovery Creating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 Refresh Using Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Click All Programs Creating recovery discs To create the Windows DVD System Restore Follow the on-screen instructions to set up your backup System Recovery System Recovery when Windows is responding System Recovery when Windows is not responding Page Select Install now Battery replacement Type Page Japanese power cord requirements General requirements Country Accrediting Agency 274 Appendix B Power cord set requirementsCountry-specific requirements TWR specifications TWR specifications Rated Input Current SFF specificationsAppendix C Specifications Usdt specifications Index TWR, spare part number USDT, spare part number Index Spare part numbers Driver Recovery DVDDrive rail Usdt removal 154 Usdt removal Hard drive 2.5-inch Keyboard Cleaning Spare part numbers Keyboard problems 147 Usdt optical drive 153 TWR solenoid lock TWR speaker TWR system board Daughter card TWR power supply TWR power switch assemblyTWR fan TWR fan sink TWR front USB panel TWR hood sensor Usdt Wlan tuner module System board, spare part 107 Front I/O assembly, spare part Replacement 160146 Power supply removal Solid-state drive, spare part Number Usdt spare part number 160 Windows Backing up information 265 Backup and recovery Tower conversion SFF