HP 800 G1 E3T09UT#ABA, E1Z84UT E1Z84UT#ABA manual Troubleshooting without diagnostics, Enter

Mouse does not respond to movement or is too slow.

Cause	Solution
Mouse connector is not properly plugged into the back of the	Shut down the computer using the keyboard.
computer.	Windows 7:
	1.	Press the Ctrl and Esc keys at the same time (or press the
		Windows logo key) to display the Start menu.
	2.	Use the arrow keys to select Shut Down and then press
		Enter.
	3.	After the shutdown is complete, plug the mouse
		connector into the back of the computer (or the
		keyboard) and restart.
	Windows 8:
	1.	Press the Windows logo + l to open the Settings charm.
	2.	Use the arrow keys to select Power, and then press
		Enter.
	3.	Use the arrow keys to select Shut Down, and then
		press Enter.
	4.	After the shutdown is complete, plug the mouse
		connector into the back of the computer (or the
		keyboard) and restart.
Program in use has stopped responding to commands.	Shut down the computer using the keyboard then restart the
	computer.
Mouse may need cleaning.	Remove the roller ball cover on the mouse and clean the
	internal components.
Mouse may need repair.	See the Worldwide Limited Warranty for terms and
	conditions.
Computer is in Sleep state.	Press the power button to resume from Sleep state.
	CAUTION: When attempting to resume from Sleep state,
	do not hold down the power button for more than four
	seconds. Otherwise, the computer will shut down and you will
	lose any unsaved data.

Mouse will only move vertically, horizontally, or movement is jerky.

Cause Solution

Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.

Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores.

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