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HP 800 G1 E1Z89UTABA, E1Z84UT E1Z84UT#ABA, 800 G1 E3T09UT#ABA manual Maintenance and Service Guide

Models: 800 G1 E1Z82UT#ABA 800 G1 E1Z88UT#ABA E1Z84UT E1Z84UT#ABA 800 G1 E1Z89UTABA 800 G1 E3T09UT#ABA

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Maintenance and Service Guide

HP EliteDesk 800 G1 Tower

HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra-Slim Desktop

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HP 800 G1 E1Z89UTABA, E1Z84UT E1Z84UT#ABA, 800 G1 E3T09UT#ABA, 800 G1 E1Z88UT#ABA manual Maintenance and Service Guide

Contents

Maintenance and Service Guide Product notice Iii About This Book Iv About This Book Table of contents Page Preparation for disassembly Vii Removal and replacement procedures Tower TWRPage Computer Setup F10 Utility 180 Password security and resetting Cmos 250 Appendix C Specifications 275 Xii Standard configuration features Standard configuration featuresTower TWR Small Form Factor SFF Ultra-slim Desktop Usdt Product features Tower TWR front panel components Small Form Factor SFF front panel components Ultra-slim Desktop Usdt front panel components Ultra-slim Desktop Usdt front panel components Tower TWR rear panel components Small Form Factor SFF rear panel components Small Form Factor SFF rear panel components Serial number location Ultra-slim Desktop Usdt rear panel components Serial number location Tower TWR Small Form Factor SFF Ultra-slim Desktop Usdt Activating the Windows operating system Activating and customizing the software in Windows Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updates Computer major components Tower TWR chassis spare partsIllustrated parts catalog Tower TWR chassis spare parts Cables Misc parts Item Description Spare part number Keyboard DrivesDescription Spare part number Hard drive Optical drive Sequential part number listing Misc boardsDescription Spare part number Spare part Description Number Illustrated parts catalog Tower TWR chassis spare parts Small Form Factor SFF chassis spare parts Item Description Spare part number Rubber foot Fan ductChassis stand Drives Sequential part number listing Small Form Factor SFF chassis spare parts Illustrated parts catalog Ultra-Slim Desktop Usdt chassis spare parts Description Spare part number Access panelStand AC adapter 689372-001 Misc parts Drives Misc boards Illustrated parts catalog Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Grounding the work area Personal grounding methods and equipmentRecommended materials and equipment Static Shielding Protection Levels Operating guidelines Cleaning the Computer Case General cleaning safety precautionsCleaning the keyboard Routine care Cleaning the monitor Service considerationsCleaning the mouse Power supply fan Tools and software Requirements Cables and connectorsScrews Hard Drives Serial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Smart ATA drives Sata hard drive cablesCable management Sata data cable Preparation for disassembly Removal and replacement procedures Tower TWR Description Spare part number Access panel 732748-001 Access panel Front bezel security Front bezel Bezel blanks Page DIMMs MemoryDDR3-SDRAM DIMMs Populating Dimm sockets Installing DIMMs Page Expansion cards Page Page Page System board connections System Board Connector System Board Label Color Component BAT Description Spare part number Optical drives DrivesHard drives Guide Screw Device Drive positions Removing a 5.25-inch drive Installing a 5.25-inch drivePage Removing a 3.5-inch device Page Installing a 3.5-inch device Removing a slim optical drive Installing a slim optical drive Page Removing a 3.5-inch or 2.5-inch hard drive Installing a 3.5-inch or 2.5-inch hard drive Page Page Page Page Description Spare part number Front I/O assembly 732750-001 Front I/O assemblyMedia Power switch/LED assembly Page Description Spare part number Fan sink 727142-001 Fan sinkPage Description Spare part number Intel Core i7 processor ProcessorIntel Core i5 processors Description Spare part number Speaker 645330-001 Speaker Description Spare part number Solenoid lock 641498-001 Smart Cover Lock solenoid lock Hlock Page Description Spare part number Hood sensor 638816-001 Hood sensor Description Spare part number Fan 727135-001 FanPage PWR Pwrcpu Pwrcmd Power supplyPage Page System board and PCI expansion slot daughter card Page Removal and replacement procedures Small Form Factor SFF Description Spare part number Access panel 732760-001 Front bezel 732757-001 Optical drive bezel blank 732769-001 Front bezel security Page Bezel blanks Memory Installing DIMMs Page Expansion card Page Page Page SATAPWR0 108 Removal and replacement procedures Small Form Factor SFF Page Drive positions Removing a 3.5-inch device Installing a 3.5-inch device Page Removing a slim optical drive Installing a slim optical drive Removing and replacing a 3.5-inch hard drive Page Page Removing a 2.5-inch hard drive Installing a 2.5-inch hard drivePage Pwrcpu Pwrcmd PWR Page Page Description Spare part number Fan duct 727145-001 Fan duct Description Spare part number Solenoid lock 732772-001 Hlock Smart Cover Lock solenoid lock 127 Hood sensor Cable routing Description Spare part number Front I/O assembly 732755-001 Page Power switch assembly Page Description Spare part number Speaker 727149-001 Description Spare part number Fan sink 727150-001 Processor Page System board Page Changing from desktop to tower configuration Removal and replacement procedures Ultra-slim Desktop Usdt Description Spare part number Access panel 732763-001 Description Spare part number Front bezel 732764-001 Front bezel security Bezel blank Hlock DDR3-SDRAM SODIMMs SODIMMs Description System Board Label Socket Color Populating Sodimm sockets Installing SODIMMs Description Spare part number Front fan 732765-001 Front fan Removing the optical drive Optical drive Preparing the new optical drive Installing the new optical drive Remove the optical drive Removing the optical drive on Hard drivePage Description Spare part number Speaker 689384-001 Description Spare part number Heat sink 587456-001 Heat sinkPage Processor Smart Cover Lock solenoid lock Page Page Smart Cover Lock solenoid lock 163 Description Spare part number Drive cage 732761-001 Drive cage Hood sensor Description Spare part number Card reader Xxxxxx-001 Card readerPage Wlan module Graphics board Description Spare part number Power switch 732767-001 Power switch System board Page Description Spare part number Rear fan 732766-001 Rear fan Antennas Page Page Page Changing from desktop to tower configuration Usdt chassis uses an external power supply Port cover Power supply, externalPort cover Description Spare part number Port cover 588981-001 Computer Setup F10 Utilities Computer Setup F10 Utility Using Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-File Computer Setup-Storage Storage Options Sata Emulation Removable Media Boot Shortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security Device Security Network BootUSB Security Slot Security Security Virtualization Technology Directed I/O System Security DriveLock Security Secure Boot Option Description OS Power Computer Setup-PowerManagement Thermal Hardware Power Option Heading Power-On Options Computer Setup-Advanced Onboard Devices Bios Power-OnBus Options Device Options VGA Configuration Recovering the Configuration SettingsAMT Configuration Safety and comfort Before you call for technical support Troubleshooting without diagnostics Refer to Helpful hints on page 197 in this guide Helpful hintsPage Solving general problems Solving general problemsComputer date and time display is incorrect Cause Solution Select Control Panel There is no sound or sound volume is too low Cause Solution 200 Troubleshooting without diagnosticsCannot remove computer cover or access panel Cause Solution Poor performance Cause Solution Run Go to Start All Programs AccessoriesAll apps icon Under Windows System, click Run 202 Troubleshooting without diagnostics Power supply shuts down intermittently Cause Solution Solving power problems 204 Troubleshooting without diagnostics Solving hard drive problems Advanced Power-On Options 206 Troubleshooting without diagnosticsNonsystem disk/NTLDR missing message Cause Solution Storage Boot Order list Computer seems to be locked up Cause Solution Device Configuration 208 Troubleshooting without diagnostics Solving media card reader problemsCan not write to the media card Cause Solution Solving media card reader problems 209 210 Troubleshooting without diagnostics Solving display problemsBlank screen no video Cause Solution Select Adjust screen resolution Solving display problems Dim characters Cause Solution 212 Troubleshooting without diagnosticsImage is not centered Cause Solution Select ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 214 Troubleshooting without diagnostics Sound cuts in and out Cause Solution Solving audio problemsDevice Security System Audio Line-in jack is not functioning properly Cause Solution 216 Troubleshooting without diagnosticsControl Panel, and then select Device Manager Control Panel , and then select Device Manager Solving printer problems Printer will not turn on Cause Solution 218 Troubleshooting without diagnosticsPrinter prints garbled information Cause Solution Printer will not print Cause Solution Solving keyboard and mouse problems 219 Solving keyboard and mouse problems Enter 220 Troubleshooting without diagnostics Solving Hardware Installation Problems 221 Solving Hardware Installation ProblemsSecurity USB Security Computer will not start Cause Solution 222 Troubleshooting without diagnostics Wake-on-LAN feature is not functioning Cause Solution Solving Network Problems 224 Troubleshooting without diagnostics Manager Network status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution 226 Troubleshooting without diagnostics New network card will not boot Cause Solution Solving memory problems Out of memory error Cause Solution 228 Troubleshooting without diagnosticsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Poor performance is experienced Cause Solution Solving processor problemsCause Solution 230 Troubleshooting without diagnostics Solving CD-ROM and DVD problemsSecurity Network Boot Storage Boot Order Cannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause Solution 232 Troubleshooting without diagnostics Solving USB flash drive problemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving Internet access problems Solving front panel component problemsSolving front panel component problems 233 Unable to connect to the Internet Cause Solution Select Start Control Panel 234 Troubleshooting without diagnosticsClick Internet Options ROM issue Post error has occurred Solving software problems System files may be damaged 236 Troubleshooting without diagnostics Post error messages Post numeric codes and text messages Post error messages Post numeric codes and text messages Verify monitor is attached and turned Replace diskette drive Change Storage Storage Options Under Storage DPS Self-testSata Emulation to IDE, and select File Save Changes and Exit. Reenter Post numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Activity Beeps Possible cause Recommended action Is not spinning, make sure the fans cable is Pause. Beeps stop after fifth Remove a Dimm module Once a bad card is identified, remove Cmos Resetting the password jumper Clearing and resetting the Cmos Page How to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device System backup and recovery Backing up, restoring, and recovering in Windows Creating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 tools Using Windows 8 Reset Follow the on-screen instructions System backup and recovery Select Reset Follow the on-screen instructions to continuePage Creating recovery media Click All Programs To create the Windows DVD Creating recovery discs Follow the on-screen instructions to set up your backup System Restore System Recovery when Windows is responding System Recovery System Recovery when Windows is not responding Page Select Install now Battery replacement Type Page General requirements Japanese power cord requirements Country-specific requirements 274 Appendix B Power cord set requirementsCountry Accrediting Agency TWR specifications TWR specifications Appendix C Specifications SFF specificationsRated Input Current Usdt specifications TWR, spare part number USDT, spare part number Index Index Drive rail Usdt removal Driver Recovery DVDSpare part numbers 154 Usdt removal Hard drive 2.5-inch 147 Usdt optical drive 153 Keyboard Cleaning Spare part numbers Keyboard problems TWR fan TWR fan sink TWR front USB panel TWR hood sensor Daughter card TWR power supply TWR power switch assemblyTWR solenoid lock TWR speaker TWR system board Usdt Wlan tuner module 146 Power supply removal Solid-state drive, spare part 107 Front I/O assembly, spare part Replacement 160System board, spare part Number Usdt spare part number 160 Tower conversion SFF Windows Backing up information 265 Backup and recovery