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HP 800 G1 E3T09UT#ABA, E1Z84UT E1Z84UT#ABA, 800 G1 E1Z89UTABA, 800 G1 E1Z88UT#ABA manual Xii

Models: 800 G1 E1Z82UT#ABA 800 G1 E1Z88UT#ABA E1Z84UT E1Z84UT#ABA 800 G1 E1Z89UTABA 800 G1 E3T09UT#ABA

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HP 800 G1 E3T09UT#ABA, E1Z84UT E1Z84UT#ABA, 800 G1 E1Z89UTABA, 800 G1 E1Z88UT#ABA, 800 G1 E1Z82UT#ABA manual Xii

Contents

Maintenance and Service Guide Product notice About This Book Iii Iv About This Book Table of contents Page Removal and replacement procedures Tower TWR Preparation for disassembly ViiPage Computer Setup F10 Utility 180 Password security and resetting Cmos 250 Appendix C Specifications 275 Xii Standard configuration features Standard configuration featuresTower TWR Product features Small Form Factor SFF Ultra-slim Desktop Usdt Tower TWR front panel components Small Form Factor SFF front panel components Ultra-slim Desktop Usdt front panel components Ultra-slim Desktop Usdt front panel components Tower TWR rear panel components Small Form Factor SFF rear panel components Small Form Factor SFF rear panel components Ultra-slim Desktop Usdt rear panel components Serial number location Tower TWR Small Form Factor SFF Serial number location Ultra-slim Desktop Usdt Activating and customizing the software in Windows Activating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC Settings Tower TWR chassis spare parts Computer major componentsIllustrated parts catalog Tower TWR chassis spare parts Cables Misc parts Drives Item Description Spare part number KeyboardDescription Spare part number Hard drive Optical drive Misc boards Sequential part number listingDescription Spare part number Spare part Description Number Illustrated parts catalog Tower TWR chassis spare parts Small Form Factor SFF chassis spare parts Item Description Spare part number Fan duct Rubber footChassis stand Drives Sequential part number listing Small Form Factor SFF chassis spare parts Illustrated parts catalog Description Spare part number Access panel Ultra-Slim Desktop Usdt chassis spare partsStand AC adapter 689372-001 Misc parts Drives Misc boards Illustrated parts catalog Electrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection Levels Operating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine care Service considerations Cleaning the monitorCleaning the mouse Power supply fan Cables and connectors Tools and software RequirementsScrews Hard Drives Lithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Sata hard drive cables Smart ATA drivesCable management Sata data cable Removal and replacement procedures Tower TWR Preparation for disassembly Access panel Description Spare part number Access panel 732748-001 Front bezel security Front bezel Bezel blanks Page Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm sockets Installing DIMMs Page Expansion cards Page Page Page System Board Connector System Board Label Color Component System board connections BAT Drives Description Spare part number Optical drivesHard drives Guide Screw Device Drive positions Installing a 5.25-inch drive Removing a 5.25-inch drivePage Removing a 3.5-inch device Page Installing a 3.5-inch device Removing a slim optical drive Installing a slim optical drive Page Removing a 3.5-inch or 2.5-inch hard drive Installing a 3.5-inch or 2.5-inch hard drive Page Page Page Page Front I/O assembly Description Spare part number Front I/O assembly 732750-001Media Power switch/LED assembly Page Fan sink Description Spare part number Fan sink 727142-001Page Processor Description Spare part number Intel Core i7 processorIntel Core i5 processors Speaker Description Spare part number Speaker 645330-001 Smart Cover Lock solenoid lock Description Spare part number Solenoid lock 641498-001 Hlock Page Hood sensor Description Spare part number Hood sensor 638816-001 Fan Description Spare part number Fan 727135-001Page Power supply PWR Pwrcpu PwrcmdPage Page System board and PCI expansion slot daughter card Page Removal and replacement procedures Small Form Factor SFF Description Spare part number Access panel 732760-001 Front bezel 732757-001 Optical drive bezel blank 732769-001 Front bezel security Page Bezel blanks Memory Installing DIMMs Page Expansion card Page Page Page SATAPWR0 108 Removal and replacement procedures Small Form Factor SFF Page Drive positions Removing a 3.5-inch device Installing a 3.5-inch device Page Removing a slim optical drive Installing a slim optical drive Removing and replacing a 3.5-inch hard drive Page Page Installing a 2.5-inch hard drive Removing a 2.5-inch hard drivePage Pwrcpu Pwrcmd PWR Page Page Fan duct Description Spare part number Fan duct 727145-001 Description Spare part number Solenoid lock 732772-001 Hlock Smart Cover Lock solenoid lock 127 Hood sensor Cable routing Description Spare part number Front I/O assembly 732755-001 Page Power switch assembly Page Description Spare part number Speaker 727149-001 Description Spare part number Fan sink 727150-001 Processor Page System board Page Changing from desktop to tower configuration Removal and replacement procedures Ultra-slim Desktop Usdt Description Spare part number Access panel 732763-001 Description Spare part number Front bezel 732764-001 Front bezel security Bezel blank Hlock SODIMMs DDR3-SDRAM SODIMMs Populating Sodimm sockets Description System Board Label Socket Color Installing SODIMMs Front fan Description Spare part number Front fan 732765-001 Optical drive Removing the optical drive Preparing the new optical drive Installing the new optical drive Hard drive Remove the optical drive Removing the optical drive onPage Description Spare part number Speaker 689384-001 Heat sink Description Spare part number Heat sink 587456-001Page Processor Smart Cover Lock solenoid lock Page Page Smart Cover Lock solenoid lock 163 Drive cage Description Spare part number Drive cage 732761-001 Hood sensor Card reader Description Spare part number Card reader Xxxxxx-001Page Wlan module Graphics board Power switch Description Spare part number Power switch 732767-001 System board Page Rear fan Description Spare part number Rear fan 732766-001 Antennas Page Page Page Changing from desktop to tower configuration Power supply, external Usdt chassis uses an external power supply Port coverPort cover Description Spare part number Port cover 588981-001 Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility Computer Setup-Storage Removable Media Boot Storage Options Sata Emulation Boot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test Computer Setup-Security Network Boot Device SecurityUSB Security Slot Security Security System Security Virtualization Technology Directed I/O Secure Boot DriveLock Security Computer Setup-Power Option Description OS PowerManagement Hardware Power Thermal Computer Setup-Advanced Option Heading Power-On Options Bios Power-On Onboard DevicesBus Options Device Options Recovering the Configuration Settings VGA ConfigurationAMT Configuration Troubleshooting without diagnostics Safety and comfort Before you call for technical support Helpful hints Refer to Helpful hints on page 197 in this guidePage Solving general problems Solving general problemsComputer date and time display is incorrect Cause Solution Select Control Panel 200 Troubleshooting without diagnostics There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause Solution Go to Start All Programs Accessories RunAll apps icon Under Windows System, click Run 202 Troubleshooting without diagnostics Solving power problems Power supply shuts down intermittently Cause Solution 204 Troubleshooting without diagnostics Solving hard drive problems 206 Troubleshooting without diagnostics Advanced Power-On OptionsNonsystem disk/NTLDR missing message Cause Solution Storage Boot Order list Device Configuration Computer seems to be locked up Cause Solution Solving media card reader problems 208 Troubleshooting without diagnosticsCan not write to the media card Cause Solution Solving media card reader problems 209 Solving display problems 210 Troubleshooting without diagnosticsBlank screen no video Cause Solution Select Adjust screen resolution Solving display problems 212 Troubleshooting without diagnostics Dim characters Cause SolutionImage is not centered Cause Solution Select ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 214 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause Solution Solving audio problems Sound cuts in and out Cause SolutionDevice Security System Audio 216 Troubleshooting without diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Solving printer problems Control Panel , and then select Device Manager 218 Troubleshooting without diagnostics Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Printer will not print Cause Solution Solving keyboard and mouse problems Solving keyboard and mouse problems 219 220 Troubleshooting without diagnostics Enter Solving Hardware Installation Problems Solving Hardware Installation Problems 221Security USB Security 222 Troubleshooting without diagnostics Computer will not start Cause Solution Solving Network Problems Wake-on-LAN feature is not functioning Cause Solution 224 Troubleshooting without diagnostics Network status link light never flashes Cause Solution Manager 226 Troubleshooting without diagnostics Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause Solution 228 Troubleshooting without diagnostics Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Solving processor problems Poor performance is experienced Cause SolutionCause Solution Solving CD-ROM and DVD problems 230 Troubleshooting without diagnosticsSecurity Network Boot Storage Boot Order Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solution Solving USB flash drive problems 232 Troubleshooting without diagnosticsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving front panel component problems Solving Internet access problemsSolving front panel component problems 233 Unable to connect to the Internet Cause Solution 234 Troubleshooting without diagnostics Select Start Control PanelClick Internet Options Solving software problems ROM issue Post error has occurred 236 Troubleshooting without diagnostics System files may be damaged Post error messages Post error messages Post numeric codes and text messages Post numeric codes and text messages Verify monitor is attached and turned Replace diskette drive Under Storage DPS Self-test Change Storage Storage OptionsSata Emulation to IDE, and select File Save Changes and Exit. Reenter Post numeric codes and text messages If the error persists, update to the latest Bios version and ME firmware version Activity Beeps Possible cause Recommended action Is not spinning, make sure the fans cable is Pause. Beeps stop after fifth Remove a Dimm module Once a bad card is identified, remove Cmos Resetting the password jumper Clearing and resetting the Cmos Page Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Backing up, restoring, and recovering in Windows System backup and recovery Creating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 Refresh Using Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Click All Programs Creating recovery discs To create the Windows DVD System Restore Follow the on-screen instructions to set up your backup System Recovery System Recovery when Windows is responding System Recovery when Windows is not responding Page Select Install now Battery replacement Type Page Japanese power cord requirements General requirements 274 Appendix B Power cord set requirements Country-specific requirementsCountry Accrediting Agency TWR specifications TWR specifications SFF specifications Appendix C SpecificationsRated Input Current Usdt specifications Index TWR, spare part number USDT, spare part number Index Driver Recovery DVD Drive rail Usdt removalSpare part numbers 154 Usdt removal Hard drive 2.5-inch Keyboard Cleaning Spare part numbers Keyboard problems 147 Usdt optical drive 153 Daughter card TWR power supply TWR power switch assembly TWR fan TWR fan sink TWR front USB panel TWR hood sensorTWR solenoid lock TWR speaker TWR system board Usdt Wlan tuner module 107 Front I/O assembly, spare part Replacement 160 146 Power supply removal Solid-state drive, spare partSystem board, spare part Number Usdt spare part number 160 Windows Backing up information 265 Backup and recovery Tower conversion SFF