68 Solving Problems
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.

If the message is not listed, see the documentation for the operating system

or the program that was running when the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “
< > | — Do not use these characters in filenames.
A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to
open is missing an essential file. To remove and then reinstall the program:
Windows XP:
1
Click
Start
→
Control Panel
→
Add or Remove Programs
→
Programs and
Featur es
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
Windows Vista :
1
Click
Start
→
Control Panel
→
Programs
→
Programs and Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —The drive
cannot read the disk. Insert a disk into the drive and try again.
INSERT BOOTABLE MEDIA —Insert a bootable floppy disk or CD.
NON-SYSTEM DISK ERROR—Remove the floppy disk from the drive and restart
your computer.
book.book Page 68 Monday, October 6, 2008 11:28 AM