8 Maintain and troubleshoot

This section contains the following topics:

Work with ink cartridges

Clean the device

General troubleshooting tips and resources

Solve printing problems

Poor print quality and unexpected printouts

Solve paper-feed problems

Solve copy problems

Solve scan problems

Solve fax problems

Troubleshoot installation issues

Clear jams

Work with ink cartridges

This section contains the following topics:

Supported ink cartridges

Handle the ink cartridges

Replace the ink cartridges

Align the ink cartridges

Clean the ink cartridges

Clean the ink cartridge contacts

Clean the area around the ink nozzles

Store printing supplies

Supported ink cartridges

The availability of ink cartridges varies by country/region. The ink cartridges might come in different sizes.

You can find the ink cartridge number in the following places:

On the label of the ink cartridge you are replacing.

Windows: From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details.

Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.

98 Maintain and troubleshoot

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HP J4580, J4500 manual Maintain and troubleshoot, Work with ink cartridges, Supported ink cartridges

J4500, J4580 specifications

The HP J4580 and J4500 series printers are versatile all-in-one devices that cater to both home and small office environments. Designed to deliver high-quality printing, scanning, copying, and faxing capabilities, these models combine functionality with ease of use.

The HP J4580 model stands out with its compact design, making it an ideal choice for users with limited space. One of its main features is the ability to print in color and black-and-white at speeds up to 28 pages per minute (ppm). Additionally, the J4580 boasts a maximum print resolution of 4800 x 1200 optimized dpi, ensuring that both text and images look sharp and vibrant.

The J4500 model, while similar in design, introduces enhanced features suitable for slightly larger workloads. It offers a slightly higher performance, handling printing tasks with even greater efficiency. The J4500 can also print at impressive speeds, providing users with fast output without sacrificing quality.

Both models come equipped with advanced scanner technology, featuring a flatbed scanner that allows for high-resolution scanning to digital formats. The J4580 and J4500 are capable of scanning documents up to 1200 dpi, making it easy to capture intricate details from photos and pages. Moreover, users can copy documents quickly with a one-touch button that simplifies the copying process.

One of the standout characteristics is the built-in fax functionality. The fax modem included in both models can transmit documents at speeds of up to 33.6 kbps, ensuring that important information is sent swiftly. Additionally, they feature a 50-sheet automatic document feeder (ADF) for quicker faxing and scanning of multi-page documents.

Connectivity options are also essential for modern office needs, and both the J4580 and J4500 support USB and Ethernet connections, allowing users to print and share documents seamlessly over a network. Furthermore, wireless connectivity options enable quick access from mobile devices.

Overall, the HP J4580 and J4500 series printers provide comprehensive solutions for daily printing, scanning, copying, and faxing tasks. With their combination of speed, quality, and multifunction capabilities, these all-in-one printers are reliable assets for enhancing productivity in any workspace.