The device is not responding (nothing prints)

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information.

Check the device setup

For more information, see General troubleshooting tips and resources.

Check the device software installation

If the device is turned off when printing, an alert message should appear on your computer screen; otherwise, the device software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the device software. For more information, see Uninstall and reinstall the software.

Check the cable connections

Make sure both ends of the network/USB cable are secure.

If the device is connected to a network, check the following:

Check the Link light on the back of the device.

Make sure you are not using a phone cord to connect the device.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the device. If there is a problem communicating with the device, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

Device takes a long time to print

Check the system configuration and resources

Make sure the computer meets the minimum system requirements for the device. For more information, see System requirements.

Check the device software settings

Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings.

Blank or partial page printed

Clean the ink cartridge

Complete the ink cartridge cleaning procedure. For more information, see Clean the ink cartridges.

Solve printing problems

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HP J4500, J4580 Device is not responding nothing prints, Device takes a long time to print, Blank or partial page printed

J4500, J4580 specifications

The HP J4580 and J4500 series printers are versatile all-in-one devices that cater to both home and small office environments. Designed to deliver high-quality printing, scanning, copying, and faxing capabilities, these models combine functionality with ease of use.

The HP J4580 model stands out with its compact design, making it an ideal choice for users with limited space. One of its main features is the ability to print in color and black-and-white at speeds up to 28 pages per minute (ppm). Additionally, the J4580 boasts a maximum print resolution of 4800 x 1200 optimized dpi, ensuring that both text and images look sharp and vibrant.

The J4500 model, while similar in design, introduces enhanced features suitable for slightly larger workloads. It offers a slightly higher performance, handling printing tasks with even greater efficiency. The J4500 can also print at impressive speeds, providing users with fast output without sacrificing quality.

Both models come equipped with advanced scanner technology, featuring a flatbed scanner that allows for high-resolution scanning to digital formats. The J4580 and J4500 are capable of scanning documents up to 1200 dpi, making it easy to capture intricate details from photos and pages. Moreover, users can copy documents quickly with a one-touch button that simplifies the copying process.

One of the standout characteristics is the built-in fax functionality. The fax modem included in both models can transmit documents at speeds of up to 33.6 kbps, ensuring that important information is sent swiftly. Additionally, they feature a 50-sheet automatic document feeder (ADF) for quicker faxing and scanning of multi-page documents.

Connectivity options are also essential for modern office needs, and both the J4580 and J4500 support USB and Ethernet connections, allowing users to print and share documents seamlessly over a network. Furthermore, wireless connectivity options enable quick access from mobile devices.

Overall, the HP J4580 and J4500 series printers provide comprehensive solutions for daily printing, scanning, copying, and faxing tasks. With their combination of speed, quality, and multifunction capabilities, these all-in-one printers are reliable assets for enhancing productivity in any workspace.