•Unwanted lines
The scanner glass, lid backing, or frame might need cleaning. See Clean the device for more information.
•Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the device. See Clean the device for more information.
•Copy is slanted or skewed
◦Make sure that the ADF input tray is not too full.
◦Make sure that the ADF width adjusters are snug against the sides of the media.
•Unclear text
◦Try adjusting the contrast and
◦The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change the copy settings.
•Incompletely filled text or graphics
Try adjusting the contrast and
•Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change the copy settings.
•Horizontal grainy or white bands in
The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change the copy settings.
The device prints half a page, then ejects the paper
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges.
HP cannot guarantee the quality of
Error messages appear
“Reload document and then reload job”
Press the OK button, and then reload the remaining documents (up to 20 pages) in the ADF. For more information see Load originals.
Paper mismatch
Check the settings
Verify that the loaded media size and type matches the control panel settings.
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