Chapter 8

The computer cannot receive faxes (Fax to PC)

Cause: The HP Digital Imaging monitor is turned off.

Solution: Check the taskbar and ensure that the HP Digital Imaging monitor is turned on at all times.

Cause: The computer selected to receive faxes is turned off.

Solution: Make sure the computer selected to receive faxes is switched on at all times.

Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off.

Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times.

Cause: Fax to PC is not activated or the computer is not configured to receive faxes.

Solution: Activate Fax to PC and make sure the computer is configured to receive faxes.

Cause: HP Digital Imaging Monitor is not operating properly.

Solution: Restart the HP Digital Imaging Monitor or restart the computer.

Troubleshoot installation issues

If the following topics do not help, see Support and warranty for information about HP support.

Hardware installation suggestions

Software installation suggestions

Hardware installation suggestions

Check the device

Make sure that all packing tape and material have been removed from outside and inside the device.

Make sure that the device is loaded with paper.

Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the device control panel.

Check the hardware connections

Make sure that any cords and cables that you are using are in good working order.

Make sure that the power cord is connected securely to both the device and to a working power outlet.

Make sure that the phone cord is connected to the 1-LINE port.

142 Maintain and troubleshoot

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HP J4580 Troubleshoot installation issues, Hardware installation suggestions, Computer cannot receive faxes Fax to PC

J4500, J4580 specifications

The HP J4580 and J4500 series printers are versatile all-in-one devices that cater to both home and small office environments. Designed to deliver high-quality printing, scanning, copying, and faxing capabilities, these models combine functionality with ease of use.

The HP J4580 model stands out with its compact design, making it an ideal choice for users with limited space. One of its main features is the ability to print in color and black-and-white at speeds up to 28 pages per minute (ppm). Additionally, the J4580 boasts a maximum print resolution of 4800 x 1200 optimized dpi, ensuring that both text and images look sharp and vibrant.

The J4500 model, while similar in design, introduces enhanced features suitable for slightly larger workloads. It offers a slightly higher performance, handling printing tasks with even greater efficiency. The J4500 can also print at impressive speeds, providing users with fast output without sacrificing quality.

Both models come equipped with advanced scanner technology, featuring a flatbed scanner that allows for high-resolution scanning to digital formats. The J4580 and J4500 are capable of scanning documents up to 1200 dpi, making it easy to capture intricate details from photos and pages. Moreover, users can copy documents quickly with a one-touch button that simplifies the copying process.

One of the standout characteristics is the built-in fax functionality. The fax modem included in both models can transmit documents at speeds of up to 33.6 kbps, ensuring that important information is sent swiftly. Additionally, they feature a 50-sheet automatic document feeder (ADF) for quicker faxing and scanning of multi-page documents.

Connectivity options are also essential for modern office needs, and both the J4580 and J4500 support USB and Ethernet connections, allowing users to print and share documents seamlessly over a network. Furthermore, wireless connectivity options enable quick access from mobile devices.

Overall, the HP J4580 and J4500 series printers provide comprehensive solutions for daily printing, scanning, copying, and faxing tasks. With their combination of speed, quality, and multifunction capabilities, these all-in-one printers are reliable assets for enhancing productivity in any workspace.