Availability of support and service | HP P2010 manual

Availability of support and service

Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.

HP Care Pack™ Services and Service Agreements

HP has various service and support options that meet a wide range of needs. These options are not part of the standard warranty. Support services vary by location. For most products HP offers both in- warranty and post-warranty HP Care Pack Services and Service Agreements.

To identify service and support options for this device go to http://www.hpexpress-services.com/ 10467a and type the device model number. In North America, Service Agreement information can be obtained through HP Customer Care. Call 1-800-HPINVENT 1-800-474-6836 (U.S.) or 1-800-268-1221 (Canada). In other countries/regions please contact your country/region specific HP Customer Care Center. See the inbox flyer or go to http://www.hp.com for the HP Customer Care telephone number in your country/region.

Extended Service: Call 1-800-HPINVENT 1-800-474-6836 (U.S.) or 1-800-268-1221 (Canada). Or, go to the HP Supportpack and Carepaq™ Services Web site at http://www.hpexpress-services.com/ 10467a.

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HP P2010 manual Availability of support and service, HP Care Pack Services and Service Agreements

Contents

HP LaserJet P2010 Series Page HP LaserJet P2010 Series Page Table of contents Problem solving Managing and maintenancePrint tasks Appendix B Service and support Appendix a Accessory/Consumable addendum Appendix D Regulatory information Appendix C Printer specifications121 Product basics Standard features Product featuresNetwork model features Following figures identify the components of the product Identify product parts Enww Go button and light Control panelPaper out light Indicates the printer is out of paper Ready light Indicates the printer is ready to print Control panel Connectivity USB and parallel connections Printer connectionsNetwork connections 10/100Base-TX Networking options Connect the printer to the network Enww Software for Windows Supported operating systems Windows driver types Install Windows softwareConfigure the Windows printer driver Windows printer drivers Embedded Web server network model only Software for Macintosh Configure the Macintosh printer driver Install the Macintosh printer driverMacintosh printer drivers Macintosh printer drivers PostScript Printer Description files PPDs Print Media Understand paper and print media use Supported paper and print media sizes Size Dimensions Tray Optional tray Custom paper sizes Media type Special paper or print media guidelines Tray Load mediaTray 2 and optional tray Manual feed Straight-through output path Enww Print tasks 1Tray 1 media information Media type and tray loading Media type and tray loading Enww Print-quality settings Manual two-sided printing Manual two-sided printing using the top output binMicrosoft Windows Mac OS Microsoft Windows Mac OS Enww Enww Print booklets Print watermarks Cancel a print job Managing and maintenance Supplies Status ConfigurationPrinter information pages Demo Open the embedded Web server Links Settings tabInformation tab Networking tab Replace the print cartridge Enww Redistribute toner Clean the print-cartridge area Clean the printer Clean the printer media path Enww Clean the pickup roller tray Enww Enww Enww Clean the pickup roller tray 2 Enww Enww Enww Enww Enww Enww EconoMode Problem solving Is the printer set up correctly? Finding the solutionIs the Ready light on? Does the printed page look like you expected? Can you print a demo page?Is the print quality acceptable? Is the printer communicating with the computer? Contact HP support Light status State of the printer Action Status-light patterns Light status State of the printer Manual Feed or Continuable Error Accessory Error Toner Low Enww 3Accessory error indicators 4Problems with Mac OS Common Macintosh problems Software troubleshooting Cause Solution Ensure that you do not have too many USB devices drawing Problem Cause Solution Media problem solving Problem Cause Garbled, incorrect, or incomplete text Printed page is different than what appeared on screenMissing graphics or text, or blank pages Graphics quality Format is different than on another HP LaserJet printer Problem Solution Printer software problems Dropouts Improve print qualityLight print or faded Toner specks Loose toner Vertical linesGray background Toner smear Curl or wave Vertical repetitive defectsMisformed characters Skew Toner scatter outline Wrinkles or creases Print-cartridge area Clear jams Clear jams Input trays Enww Enww Output bin Straight-through output path Enww Click the Entire Contents link Network-setup problem-solving Accessory/Consumable addendum Order directly through the embedded Web server Order parts, accessories, and suppliesOrder through service or support providers Order directly from HP Description or use Order number Supplies and accessories table Item and description Order number 10/100 networking print servers Print cartridge life expectancy HP print cartridgesHP policy on non-HP print cartridges Storing print cartridges Enww Service and support Hewlett-Packard limited warranty statement Limited warranty for print cartridges and image drums HP Software License Terms Hewlett-Packard software license agreement HP Customer Care Online troubleshooting tools HP service agreements HP Care Pack Services and Service Agreements Availability of support and service Guidelines for repacking the printer Printer specifications Physical specifications Table C-1HP LaserJet P2010 Series printers Electrical specifications Acoustic emissions Environmental specifications Regulatory information FCC compliance Environmental product stewardship program Paper Return and recycling instructionsMaterial restrictions Material Safety Data Sheet Msds For more information Declaration of Conformity Declaration of Conformity statements Korean EMI statement Laser safety statementRegulatory statements Canadian DOC regulations Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser statement for Finland Index Symbols/Numerics Enww Recycling Warranty Page CB450-90906* *CB450-90906