HP P2010 manual Media problem solving, Problem Cause Solution

Media problem solving

The following problems with media cause print-quality deviations, jamming, or damage to the printer.

Problem	Cause	Solution
Poor print quality or toner adhesion	The paper is too moist, too rough, too	Try another kind of paper, between 100
	heavy or too smooth, or it is embossed	and 250 Sheffield, with 4 to 6% moisture
	or from a faulty paper lot.	content.
Dropouts, jamming, or curl	The paper has been stored incorrectly.	Store paper flat in its moisture-proof
		wrapping.
	The paper has variability from one side	Turn the paper over.
	to the other.
Excessive curl	The paper is too moist, has the wrong	Open the rear output bin, or use long-
	grain direction, or is of short-grain	grain paper.
	construction
	The paper varies from side-to-side.	Turn the paper over.
Jamming, damage to printer	The paper has cutouts or perforations.	Use paper that is free of cutouts or
		perforations.
Problems with feeding	The paper has ragged edges.	Use high-quality paper that is made for
		laser printers.
	The paper varies from side-to-side.	Turn the paper over.
	The paper is too moist, too rough, too	Try another kind of paper, between 100
	heavy or too smooth, has the wrong grain	and 250 Sheffield, 4 to 6% moisture
	direction, or is of short-grain construction	content.
	or it is embossed or from a faulty paper
		Open the rear output bin, or use long-
	lot.
		grain paper.
Print is skewed (crooked).	The media guides might be incorrectly	Remove all media from the input tray,
	adjusted.	straighten the stack, and then load the
		media in the input tray again. Adjust the
		media guides to the width and length of
		the media that you are using and try
		printing again.
More than one sheet feeds at one time.	The media tray might be overloaded.	Remove some of the media from the tray.
		See Load media on page 24.
	The media might be wrinkled, folded, or	Verify that the media is not wrinkled,
	damaged.	folded, or damaged. Try printing on
		media from a new or different package.
The printer does not pull media from the	The printer might be in manual-feed	Verify that the printer is not in manual
media input tray.	mode.	feed mode and print your job again.
	The pickup roller might be dirty or	Contact HP Customer Care. See
	damaged.	HP Customer Care on page 105 or the
		support flyer that came in the box.
	The paper-length adjustment control in	Adjust the paper-length adjustment
	tray 2 or optional tray 3 is set at a length	control to the correct length.
	that is greater than the media size.
The printer does not pull media from	The automatic two-sided printing media-	Push in the media selector for letter/
media input tray when using the	size selector is not set to the correct page	legal-size media. Pull out the media-size
automatic two-sided printing feature.	size.	selector for A4–size media. See Identify
		product parts on page 3 for the location

ENWW Media problem solving 77